Veeam Software

Technical Account Manager

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions
• Assist with Veeam Software solution implementation effort estimation
• Assist with post-installation issues
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Assist in the selling of Professional Services
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight travel to meet company goals and objectives
• Perform other duties, as assigned

DevOps Engineer

• Get up to speed on the full platform — all VDC workloads, dependencies, and risk areas. Much of this will happen through code, docs, and conversations rather than direct environment access.
• Work with SMEs across the org to fill knowledge gaps and build onboarding material for the team.
• Write and maintain runbooks, architecture docs, and operational guides.
• Design infrastructure for high availability and fault tolerance on Azure (including Azure Government).
• Define SLIs, SLOs, and error budgets where none exist today.
• Run incident response and blameless postmortems. Turn incidents into improvements.
• Identify reliability risks across modern and legacy workloads and build practical remediation plans that work within compliance constraints.
• Close observability gaps — define instrumentation requirements and drive implementation.
• Set alerting, telemetry, and monitoring standards with partner teams.
• Build automation to reduce toil and support fleet management.
• Participate in on-call rotations.
• Work with IaC, CI/CD, deployment automation, and config management — including in air-gapped or compliance-restricted environments.
• Build and maintain testing, canary deployment, and release validation pipelines.
• Integrate chaos engineering and monitoring tools, adapting choices to meet regulatory requirements.
• Work across product, platform, security, legal, compliance, and operations teams.
• Own problems end-to-end — identify gaps, drive solutions, don't wait for direction.
• Mentor other engineers and help spread SRE practices across the org.

Senior Site Reliability Engineer – FedRamp

Technical Customer Success

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

Customer Success Engineer, Spanish Required

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

Customer Success Engineer, English Required

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes.
• Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
• Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
• Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.
• Ensure Customer Success Engineers translate customer business objectives into co-signed, measurable success plans with time-bound value milestones.
• Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning.
• Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s book of business.
• Act as a senior advisor and escalation point for strategic enterprise customers, especially when resilience posture, executive alignment, adoption risk, or renewal risk requires leadership intervention.
• Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities.
• Build repeatable plays, enablement, and best practices that improve time-to-first-value, adoption breadth and depth, retention, expansion readiness, and referenceability.
• Drive continuous improvement in team operations, including capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency.
• Contribute to business planning by identifying growth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals.
• Ensure the team remains focused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, hands-on technical operations, commercial negotiations, and renewal quoting to the appropriate teams.

Senior Manager, Enterprise Customer Success

Sales Engineer

• Partner with mid-market and enterprise customers as a trusted technical advisor throughout the sales cycle, delivering solution architecture, technical guidance, and pre-sales engineering expertise.
• Manage multiple concurrent opportunities in a fast-paced environment, balancing deep technical engagement with responsiveness and efficient deal progression.
• Lead complex sales engagements from discovery through solution design, technical validation, and proof-of-concept (POC) execution, driving successful technical outcomes that support deal closure.
• Apply expertise across enterprise infrastructure, including data resilience, virtualization, cloud platforms, networking, security, and modern IT architectures to solve customer challenges.
• Demonstrate and articulate the business and technical value of proposed solutions, helping customers improve operational resilience, reduce risk, optimize costs, and achieve strategic objectives.
• Advise customers on data security, privacy, governance, and regulatory considerations that influence enterprise data protection and IT strategies.
• Educate customers on emerging technologies, including AI, machine learning, and large language models (LLMs), and demonstrate how resilient, trusted data enables successful AI and analytics initiatives.
• Deliver compelling presentations, product demonstrations, workshops, and technical discussions for audiences ranging from practitioners and architects to executive stakeholders.
• Operate with a high degree of ownership and accountability, making sound decisions independently while collaborating effectively on complex or high-impact situations.
• Partner closely with sales teams, channel partners, and technology alliances to advance opportunities, generate pipeline, and ensure technical alignment throughout the customer journey.
• Mentor and support team members by sharing technical expertise, promoting best practices, and fostering a culture of continuous learning and collaboration.

Sales Systems Engineer, Commercial

Account Manager

• Achieving revenue targets and goals for the territory
• Developing and executing territory plan with the focus on Channel Partners
• Recruiting, training and enabling channel partners
• Working closely with Veeam Account Managers and Channel Partners on closing large enterprise deals
• Account mapping with the focus on Channel Partners
• Track record of accomplishment selling in the virtualization / IT Infrastructure market
• Quarterly Target setting and tracking
• Recurrent meetings with the focus on Channel Partners
• Recurrent follow up with the focus on Channel Partners
• Proven relationships in top channel partners and the ability to open new ones
• Strong knowledge of consultative sales that gets results

Partner Manager

Director

• Develop and execute the Central channel sales strategy to achieve ambitious revenue and growth targets.
• Evolve the channel model from a push to a pull-push approach, driving stronger pipeline creation and value-based selling.
• Monitor sales performance, pipeline health, and forecasts to ensure business goals are met or exceeded.
• Lead, coach, and motivate the UKI channel sales team to deliver consistent results.
• Build a strong sales mentality within the team, ensuring achievement of weekly, monthly, quarterly, and annual targets.
• Promote a culture of ownership, accountability, and continuous improvement.
• Build and maintain strong executive relationships with key resellers, distributors, and service providers.
• Collaborate with strategic alliances (e.g., Microsoft, AWS) and global/regional SIs to enhance Veeam’s enterprise ecosystem.
• Engage Veeam senior executives in key partner meetings where required.
• Align with Country Leaders, Enterprise & Commercial Sales, Marketing, and Technical Sales to ensure coordinated execution.
• Contribute to regional and EMEA-wide channel initiatives focused on innovation and operational excellence.

Director, Channel – Germany

• Ensure monitoring and uninterrupted operation of company services
• Write and maintain alerting rules and runbooks
• Perform triage of incoming incidents and initial diagnosis of issues
• Build and maintain escalation chains for incident response
• Perform technical incident resolution activities according to runbooks
• Participate in on-call rotations and post-incident reviews (RCA/postmortems)
• Continuously improve observability coverage and reduce alert noise/false positives
• Collaborate with development and infrastructure teams to identify reliability risks and implement preventive measures

System Reliability Engineer

Business Development Rep

• Proactively generate new demand and pipeline by executing targeted outbound outreach through calls, emails, Apollo, and LinkedIn Sales Navigator.
• Apply structured qualification frameworks to identify prospect fit, assess readiness and urgency, and document findings accurately in Salesforce CRM.
• Use AI-enabled prospecting tools to surface buying signals and prioritize the accounts most likely to convert.
• Research prospect organizations to uncover business context, stakeholder dynamics, and relevant pain points, then craft outreach that reflects that knowledge.
• Initiate and nurture relationships with potential clients at various organizational levels, developing a deep understanding of their business objectives and challenges.
• Collaborate closely with internal teams — including marketing, sales, and technical resources — to develop and execute outreach strategies that drive engagement and opportunity creation.
• Maintain meticulous records of account activities, lead qualification, and prospecting efforts in Salesforce CRM, ensuring data integrity and actionable insights for the broader sales organization.
• Consistently achieve and exceed monthly KPIs, including leads converted to sales-qualified opportunities, new leads generated, meetings booked, and pipeline value.
• Continuously monitor industry trends, competitive landscape, and market changes to inform outreach strategies and position Securiti AI as a trusted advisor to prospective clients.
• Demonstrate a commitment to personal and professional growth by seeking feedback, embracing new learning opportunities, and contributing to the overall success of the team.

Business Development Representative

• Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
• Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
• Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
• Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

Senior Renewals Operations Manager, Customer Success

General Counsel

• Build trusted relationships with Sales, Deal Desk, Revenue Operations and other business stakeholders to support customer and channel transactions.
• Lead the review, drafting and negotiation of a wide range of commercial agreements, including SaaS, BaaS, software, professional services, channel (including aggregator, reseller and GSI relationships) and NDAs.
• Provide practical, commercially focused legal advice to Sales and business stakeholders, supporting negotiations through clear, pragmatic guidance while identifying, communicating and managing material legal, regulatory, privacy and commercial risks, and advising on compliance requirements, data protection obligations and internal approval processes.
• Develop practical and defensible solutions to complex contractual and commercial issues, applying sound judgement to balance risk, identify appropriate mitigations and determine when escalation is required.
• Anticipate potential contractual, legal or operational issues and take proactive steps to address them efficiently and reduce the risk of disputes or delays.
• Support the development and continuous improvement of contract templates, negotiation playbooks and legal processes, and develop and deliver training and awareness programs to promote best practices and understanding of legal risks, contracting principles and company processes.
• Collaborate effectively with colleagues across the Legal department and contribute to a positive, high-performing team culture.

Senior Counsel, Commercial

Threat Intelligence Specialist

• Analyze marketing performance data to identify trends, performance drivers, and optimization opportunities.
• Evaluate customer acquisition, engagement, and conversion metrics to support marketing decision-making.
• Design and implement scalable lead ingestion solutions using AI-driven data parsing, validation, enrichment, and automation techniques.
• Translate complex data into clear insights and recommendations for stakeholders.
• Support ad-hoc analysis and proactively identify opportunities for deeper insights.
• Write efficient SQL queries to extract, transform, and analyze marketing and enterprise data.
• Use Python for data preparation, automation, and analysis.
• Assist with building and maintaining curated datasets, data models, and data quality checks.
• Utilize AI-assisted development tools, including Claude Code, to build interfaces, agents, and workflow automations.
• Develop and maintain dashboards and marketing performance reports using BI tools.
• Automate recurring reporting processes to improve efficiency and scalability.
• Partner with marketing, analytics, data science and data engineering teams to support reporting and data needs.
• Document data definitions, logic, and reporting methodologies.

Revenue Intelligence Operations Analyst

• Lead and develop a high-performing team of Enterprise Systems Engineers supporting strategic enterprise customers.
• Align Field Sales, Systems Engineers, Specialists, and customer technical stakeholders around a unified technical and go-to-market plan.
• Drive technical strategy and execution across data resilience, cyber recovery, cloud, security, and AI-driven initiatives.
• Partner with Sales, Alliances, Product, Engineering, and Marketing leaders to influence strategy and execution.
• Represent Veeam in executive customer, partner, and internal engagements while driving operational excellence and business outcomes.

Director, Sales Engineering

Account Executive

• Consistently achieve and exceed annual enterprise sales targets through disciplined execution and strategic account planning
• Establish Veeam as a mission-critical partner, not a point solution, within assigned enterprise accounts
• Drive net-new adoption and platform expansion across complex, multi-stakeholder environments
• Build and execute account-based strategies that align to customer business priorities, risk posture, and long-term transformation initiatives
• Own and lead end-to-end enterprise sales cycles, from executive discovery through close and expansion
• Develop and execute multi-year territory and account strategies grounded in data, customer insight, and competitive intelligence
• Lead complex negotiations by clearly articulating business value, ROI, and risk reduction, not just product capability
• Engage CIOs, CISOs, VPs of IT, and other senior stakeholders in outcome-driven conversations
• Identify and align to the economic buyer, technical buyer, and power base within each account
• Position Veeam as a strategic partner in cyber resilience, operational continuity, and data protection modernization
• Build and maintain accurate, inspection-ready forecasts and pipeline coverage
• Create and manage relationship maps and account plans that reflect both current access and aspirational targets
• Identify whitespace, expansion paths, and competitive displacement opportunities
• Coordinate effectively with Systems Engineering, Channel Partners, Marketing, SDRs, Deal Desk, Legal, and Customer Success
• Lead pursuit teams with clarity, urgency, and accountability
• Serve as the customer’s advocate inside Veeam while representing Veeam’s standards and strategy externally