Verifiable

Customer Success Manager

• Develop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions.
• Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
• Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
• Conduct regular touch bases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers.
• Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services.
• Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts.
• Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
• Support accounts with custom reporting needs outside of the standard product. This includes leveraging advanced reporting features and building Salesforce workflows for complex custom use cases.
• Monitor account health and proactively resolve and escalate issues to reduce churn.
• Maintain CRM hygiene, ensuring account records and documentation are up to date. This includes optimizing Salesforce instances and ensuring data integrity.
• Pursue ongoing healthcare industry and CRM platform education and training.
• Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.

Enterprise Customer Success Manager

Account Executive

• Demo and sell to our largest, most complex prospective new accounts in the healthcare space
• Manage complex sales cycles through the entire process
• Help Verifiable gather market share post-product/market fit in a thriving industry with lots of greenfield opportunity
• Articulate compelling value propositions to senior decision makers
• Communicate cross-functionally to help the whole team iterate on approach, flex to market changes, and learn from each other to tackle the enterprise segment

Enterprise Account Executive

Business Development Rep

• Sourcing relevant organizations and contacts to engage, using intent tools, sales engagement platforms, & more.
• Identifying and qualifying potential clients through various channels such as email, phone, and LinkedIn, using a sales engagement tool such as Outreach.
• Evaluating the quality and fit of prospect organizations based on Verifiable’s ideal customer profile. Assess a prospect's needs, goals, challenges, and budget- and determine whether or not the organization is a good fit for the company's product or service.
• Helping develop targeted sequences & strategies that effectively educate and nurture prospect organizations towards conversion.
• Working closely with Demand Gen & Partnerships to develop targeted campaigns with high-intent leads that come from demand generation programs.
• Scheduling initial sales meetings with prospects for Account Executives, ensuring prospect shows up to meeting and is prepared.
• Maintaining and updating a database of prospect accounts, contacts, leads, etc, using Verifiable’s instance of Salesforce. Documenting and reporting out on key metrics such as daily activities, meetings, & conversion rates.
• Collaborating with other BDR’s, leadership, and sales team members to develop Verifiable’s outbound playbook- including sequences, and frameworks for cold calling, social selling, multi-threading & more.

Business Development Representative

Implementation Specialist

• Configure Verifiable’s Salesforce-based SaaS solutions for customer implementations, including fields, page layouts, permissions, automation, reporting, dashboards, and implementation-specific configuration.
• Partner with Implementation Managers to translate customer requirements into clear technical solutions, implementation tasks, and delivery plans.
• Serve as a trusted technical resource for customers and internal teams throughout the implementation lifecycle.
• Build, update, and troubleshoot Salesforce automation, including Flow-based processes, validation rules, data updates, and configuration-driven business logic.
• Support data migration, data cleanup, and backfill activities using Salesforce tools such as Data Loader, reports, exports, and structured import processes.
• Configure and validate Salesforce security models, including users, profiles, permission sets, roles, sharing settings, and object/field-level access.
• Troubleshoot technical issues during implementation, identify root causes, and clearly communicate resolution options.
• Collaborate with Product and Engineering teams to define technical gaps, product issues, enhancement requests, or required development support.
• Participate in QA, UAT support, and go-live readiness activities to ensure implementations are accurate, stable, and customer-ready.
• Create and maintain technical documentation, including configuration notes, solution designs, deployment notes, testing instructions, and customer-specific implementation details.
• Communicate clearly with technical and non-technical stakeholders, including customers, Implementation Managers, Engineering, Product, and Customer Success.
• Apply Salesforce and Verifiable implementation best practices to ensure solutions are scalable, supportable, and aligned with long-term customer success.

Enterprise Customer Success Manager

Enterprise Account Executive

Business Development Representative

Implementation Engineer