Vynca

Human Resources

• Partner with Clinical teams to align people strategies with operational goals
• Provide guidance on organizational design and team structure
• Analyze workforce data and support workforce planning efforts
• Serve as the primary HR advisor on employee relations matters
• Lead and support performance management processes
• Develop understanding of clinical roles and challenges
• Support initiatives to improve retention and engagement
• Ensure compliance with employment laws and regulations

HR Business Partner

Manager

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Behavioral Health Case Manager

General

• Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
• Drive referrals into Vynca care programs - primarily Enhanced Care Management
• Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations.
• Understand local market dynamics and agency strengths.
• Develop and execute strategic marketing plans.
• Identify and communicate cultural issues affecting members.
• Track sales activities and conduct presentations.
• Support community events and maintain high customer service standards.
• Serve as a liaison between patients and practices.
• Strengthen referral partnerships through outreach efforts.

Community Outreach Specialist

IT Support

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.
• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.
• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.
• Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.
• Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.
• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.
• Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.
• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.
• Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.
• Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.
• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.
• Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.
• Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.

IT Manager

LVN Case Manager

Clinical Case Manager

Director

• Supervise Clinical Managers, Clinical Consultants, Lead Care Managers, and support staff
• Refine and implement program policies and procedures
• Oversee day to day ECM program
• Ensure that ECM contract goals and objectives are met
• Ensure contract regulatory and data requirements are met
• Ensure records (electronic and physical) and billing requirements are kept up to standards
• Oversee assessments, intakes, care planning, crisis management, transition plans
• Oversee and ensure staff training
• Run EHR reports as needed
• Oversees claims submission, denials, and receipt of payments
• Attends meetings and represents the organization with the public, local businesses, employers, health plans, vendors, regulatory and outside vendors
• Provides reports to management and managed care plans regarding ECM as needed
• Responsible for CalAIM program performance and successful execution of all SLAs.
• Oversee all aspects of running an efficient team, focusing on role definition and attainment of goals
• Design and implement standard operating procedures and workflows for the department
• Develop strategic messaging that conveys the company’s value proposition and overcomes patient objections
• Manage quality assurance programs to enhance the client experience
• Develop KPIs that align team member performance to business objectives
• Manage P&L and report accurate business results in monthly operations reviews
• Apply creative, analytical solutions to business problems, with the ability to remain nimble and pivot quickly when needed
• Collaborate with other department leaders and foster cross functional cooperation, especially with business development for referral management and clinical operations for patient on-boarding
• Exemplify company culture by modeling core values of the organization and ensuring staff understands values and mission
• Other related duties as assigned

Director, Enhanced Care Management

• Design, implement, and lead the ECM operational quality management program across all health plans and ECM lines of business
• Establish enterprise-wide quality standards, documentation expectations, and operational best practices
• Develop standardized workflows and quality governance processes to improve consistency across ECM teams
• Build scalable quality assurance frameworks that support organizational growth and payer expansion
• Partner with Clinical Operations leadership to align operational quality initiatives with care delivery goals and member outcomes
• Lead organizational readiness for health plan, DHCS, and regulatory audits
• Oversee internal audit programs focused on ECM documentation quality, workflow compliance, timeliness standards, and regulatory adherence
• Develop and maintain audit readiness scorecards, corrective action plans, and monitoring processes
• Analyze quality trends, audit findings, operational KPIs, and performance data to identify improvement opportunities
• Develop and oversee onboarding, education, remediation, and competency programs for ECM staff.

Director, ECM Training – Quality

Case Manager

Medical Director

• Design, implement, and improve education, quality, and accreditation programs
• Develop and manage training curriculum for clinical staff
• Design and deliver palliative care-specific education programs
• Integrate value-based care principles into training frameworks
• Oversee simulation-based training and competency assessments
• Lead the organization's QA/QI program and establish quality metrics
• Analyze clinical and operational data for improvement
• Collaborate with the Compliance Department for regulatory education

HR Business Partner

Behavioral Health Case Manager

Community Outreach Specialist

IT Manager

LVN Case Manager

Clinical Case Manager

Director, Enhanced Care Management

Director, ECM Training – Quality

Case Manager

Clinical Director – Training & Quality

Lead Care Manager

Case Manager