Waymo

Operations

• Represent operations within cross-functional planning processes and partner closely with regional leadership and product teams. You will ensure that the local operational nuances of your territory are fully captured, actively influencing and informing the broader commercial plans for each of your markets
• Drive comprehensive planning cycles with key stakeholders, understanding every working nuance of your markets to optimize operations across all intersecting areas of planning, product, and execution. Integrate across models to understand and represent the operational capacity of your territory. You must be able to conduct rigorous scenario planning to answer complex "what-if" scenarios, extracting deep operational insights that bridge localized market performance with integrated team plans.
• Uplevel core planning software and methodologies, applying modeling expertise to ensure accurate forecasting and seamless alignment with corporate strategy.
• Support business optimization initiatives, utilizing your strategic regional knowledge to translate inputs on local friction—such as seasonality, events, market dynamics, operational and infrastructure constraints—into broader cross-functional business processes to ensure commercial success.
• Distill complex operational narratives from regional happenings to elevate business review meetings, conducting continuous "performance bridging" to trace key metrics to their systemic root causes, and then feed those bridges and insights back into their commercial plans

Commercial Ops Planning Manager, America East

Procurement

• Lead and scale a high-performing team of Category Managers. You will act as a "Manager of Leaders," setting the long-term vision for Waymo’s external workforce and services ecosystem across Engineering, Ops, and Corporate functions.
• Partner with the Vendor Enablement Office and executive stakeholders (Engineering, Marketing, Safety, Ops) to design global outsourcing footprints for critical functions like Mapping, Labeling, and Hardware. You will drive alignment on the $100M+ portfolio, shifting from transactional vendor usage to strategic capability building.
• Cultivate high-level relationships with key market leaders in the BPO and Engineering Services landscape. You will bridge the gap between Waymo’s internal needs and external market capabilities, establishing deep partnerships that unlock innovation and preferential access to talent.
• Lead the category strategy and transformation roadmap for Waymo’s critical operations, ensuring resilience, scalability, and cost-optimization to support rapid market expansion.
• Architect complex, bespoke commercial agreements for Hardware Engineering Services and technical outsourcing, introducing outcome-based models that share risk and reward with strategic partners.
• Own the governance framework for Third-Party Risk in the services sector, ensuring IP protection and data security compliance across a global supplier base.

Team Lead, Global Enterprise Outsourcing Services Category Manager

Commercial Ops Planning

• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.
• Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. Develop and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs
• Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows.
• Design and implement robust quality control processes for both human and AI-generated outputs. Perform meta-quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance.
• Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted source for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals
• Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features.
• A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment.
• Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment.

Waymo

Commercial Ops Planning Manager, America East

Team Lead, Global Enterprise Outsourcing Services Category Manager

Commercial Ops Planning

Software Quality Operations Specialist

Software Quality Operations Specialist