Wild

Operations

• Manage US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels
• Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail)
• Execute regional customer experience strategy and implement systemic improvements to drive customer delight
• Set performance standards and engage in regular business reviews with the Ops team and 3PL partners
• Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments
• Drive a continuous improvement culture across partners, setting clear KPIs and action plans
• Management of US fulfilment KPIs across the P&L and balance sheet
• Support negotiations with logistics partners
• Identify and execute against key margin improvement opportunities across the value chain
• Work closely with the wider operations team to build scalable operational processes, automation and efficiency
• Drive operational simplification to enable rapid US growth - key is to reduce reliance on manual processes and build scale with a lean team
• Drive major cross-functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance
• Coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX
• Work closely with global supply planning teams to minimise out-of-stocks and ensure good stock availability and inventory health
• Ensure replenishment planning meets demand across all sales channels
• Support procurement efforts in line with the global procurement strategy
• Work with the global quality team to manage product quality and production process issues with US suppliers
• Lead and develop a high-performing US Ops team (Ops Manager, Ops Exec)
• Build a high-performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness
• Support organisational growth through hiring, coaching and capability building
• Set clear accountability, coaching and development plans

Senior Operations Manager

Chief Marketing Officer

• Strategic Growth & Global Expansion
• Cross-Functional Team Leadership
• Full-Funnel & Media Execution
• E-commerce Strategy & CRO (Conversion Rate Optimisation)
• Brand Innovation & Partnerships
• Cultural & People Leadership

Account Manager

• Full P&L ownership, making investment decisions, proactively chasing down opportunities and setting the strategic direction for growth of the business
• Management of key relationships with national retailers, creating cross-functional contacts to ensure we are set up for success
• Develop and implement growth strategies aligned with business goals
• Analyse market trends, EPOS, and competitor data to identify opportunities and optimise performance
• Oversee promotional and pricing plans, ensuring these are aligned internally
• Review return on investment, tweaking the plans where relevant
• Work with marketing, logistics, and product teams to execute successful campaigns, ensure product availability, and support new product development
• Manage sales forecasts, prepare monthly/quarterly business reviews, and track KPIs for performance analysis
• Mentor junior team members and lead cross-functional projects to drive overall brand success.

Senior National Account Manager

Business Development Rep

• Own and deliver against clear revenue and performance targets through influencer partnerships
• Identify, pitch, and close partnerships with creators, agencies, and celebrity talent
• Build and manage a high-performing portfolio of revenue-generating partnerships
• Negotiate commercial agreements with a strong focus on ROI and scalability
• Analyze campaign performance (conversion, CAC, ROAS) and continuously optimize for revenue impact
• Drive new business opportunities, testing emerging platforms and creator models
• Collaborate closely with marketing and growth teams to align campaigns with commercial objectives
• Mentor junior team members on commercial mindset, deal-making, and performance accountability

Senior Operations Manager

Chief Marketing Officer

Senior National Account Manager

Associate Business Development Manager, Influencer Marketing