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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
account managementconsultative sellingnegotiationcustomer relationship managementreport preparationadministrative duties
Soft Skills
customer satisfactionrelationship buildinggoal settingtime managementhigh impact communicationplanningorganizationfinancial acumen
Tools & Technologies
Salesforce.comsales productivity software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Waste Managementlocal regulationsstate regulationsfederal regulationsbusiness-to-business
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Serve as the lead point of contact for customer account management matters in an assigned book of business
- Establish and maintain a high level of customer satisfaction with internal and external customers
- Build and maintain strong, long-lasting customer relationships
- Align Waste Management products and services with customer needs
- Propose solutions that are compliant with appropriate local, state and federal regulations
- Increase account penetration through consultative selling skills
- Negotiate, update, and renew customer service agreements to maximize profits
- Resolve challenging customer requests
- Collaborate with the Inside Sales Manager to resolve all customer escalations or issues
- Communicate rates, charges and service strategies with conviction
- Collaborate with sales team to identify and grow opportunities within territory
- Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
- Prepare reports as needed and/or handle general administrative duties as appropriate
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
- Ability to effectively convert customer cancellation requests
- Ability to build relationships (highly competent)
- Ability to set goals
- Proficient in time management
- Proficient in computer skills
- High impact communication
- Planning and organization
- Ability to negotiate (highly competent)
- Financial acumen
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days