Program Manager

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (Salesforce, TEAMS, Outlook, Excel, and MAS).

Program Manager, Key Accounts

Compliance

• Lead the development and continuous improvement of environmental programs
• Monitor for changes in federal environmental regulatory requirements
• Assist in development of environmental policies, directives, standards and guidance
• Continually improve and manage Information Services for compliance assurance
• Develop and/or enhance existing environmental training programs
• Provide technical and regulatory assistance to field operations
• Develop and execute routine communications with Corporate and Area management
• Support and manage our HBU laboratory program consultant
• Facilitate routine team meetings with key stakeholders
• Oversee and support E-Manifest program requirements
• Identify opportunities for HBU program efficiency and optimization

Senior Manager, Environmental Protection & Compliance

Data Analyst

• Serve as the primary liaison and trusted advisor between business stakeholders and Technology teams, ensuring business priorities are understood, aligned, and successfully delivered.
• Partner with business leaders to identify, prioritize, and translate strategic objectives into data, analytics, reporting, and technology initiatives that support organizational goals.
• Conduct advanced business and systems analysis to define business needs, process improvements, solution scope, objectives, requirements, process flows, and functional specifications.
• Collaborate with Data Engineers, Architects, Product Owners, Analytics teams, and business stakeholders to define business rules, data requirements, solution designs, and acceptance criteria.
• Facilitate prioritization discussions by evaluating business value, risks, dependencies, and strategic alignment to ensure delivery teams focus on the highest-value initiatives.
• Lead requirements gathering, documentation, stakeholder reviews, and testing activities, including development of business requirements, user stories, test plans, user acceptance testing, and sign-offs.
• Provide delivery leadership by coordinating cross-functional business and technical teams to ensure solutions are delivered on time, meet quality standards, and achieve expected business outcomes.
• Monitor project progress, solution effectiveness, and business value realization while proactively identifying risks, issues, and opportunities for continuous improvement.
• Partner with Data Governance and business teams to establish data ownership, business definitions, data quality expectations, and governance requirements.
• Support deployment, change management, stakeholder communications, training, and user adoption activities to ensure successful implementation of new capabilities and solutions.

Business Analyst IV – Residential Data Mart, Smart Truck & Revenue Management

Dispatcher

• Communicates back and forth with WM Drivers to assist with problem resolution while on route
• Handles incoming service orders, directs drivers, and resolves service issues
• Interacts with customers including WM customer service, sales, and operational staff
• Uses WM proprietary software to manage same day ticket routing and prepares routes for the next day
• Dispatches drivers to calls as they are received
• Works with sites and service department to optimize routes
• Determines daily level of driver staffing
• Assigns routes and service tickets to drivers
• Handles incoming calls and e-mails from customer service and sales department
• Initiates communication to customers for on-site issues
• Troubleshoots and resolves delivery and pick-up problems
• Ensures same-day service on missed pick-ups

Dispatcher/Router Combo

Account Executive

• Serves as a key point of contact for WM's Small/Medium business customers
• Operating as part of a team-based queue
• Focuses on retaining and growing the team's book of business
• Manages inbound call requests and proactive customer outreach
• Prevents customer cancellations and secures updated contract agreements
• Achieves success through sound retention strategies
• Utilizes WM sales productivity software tools accurately and consistently
• Manages complex customer demands and addresses escalated customer issues

Account Associate III

• Acquires new customers and converts existing customers through prospecting.
• Receives inbound calls and makes outbound sales calls to prospective and existing customers.
• Effectively utilizes consultative selling strategies to attain assigned revenue and quota goals.
• Builds a pipeline of potential future business by prospecting via synchronous and asynchronous channels.
• Meets or exceeds assigned performance metrics and key expectations.

Inside Sales Representative

Analyst

• Support the design and administration of comprehensive compensation programs including job architecture, market benchmarking & annual base pay and bonus planning processes.
• Consult with Human Resources Business Partners, Directors, and Managers about compensation programs, policy, practices, and compensation related activities.
• Provides training, guidance, and support on compensation processes, tools, and philosophy to the Compensation team and business partners.
• Partner with Human Resources Technology to ensure the HCM system supports current compensation programs.
• Conduct market pricing activities including job matching, data analytics, benchmarking, and job pricing.
• Assist in the evaluation of jobs and application of existing job classifications to individual employees.
• Assist in annual review of market competitiveness of WM pay structure.
• Prepares presentations to summarize findings from compensation analyses.
• Stay up-to-date on current compensation-related legislation.

Senior Compensation Analyst

Project Manager

• Oversees planning and execution of large and moderately complex projects and programs
• Inspects and analyzes program sites, and monitors compliance with policies, procedures, and regulations
• Assembles program teams, assigns individual responsibilities, develops schedules and determines and acquires resources needed
• Develops and maintains program plans and budgets and prepares and analyzes performance reports
• Negotiates, administers, and manages contracts of contractors and consultants
• Serves as liaison between team members and functional area management requesting program
• Supervises team work processes and procedures and expenses and supports programs which drive team performance toward departmental and organizational goals
• Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures
• Oversees program personnel needs including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

Project Manager – Learning & Development

Controller

• Directs and performs Month-End Close functions.
• Drives adherence to the organization's accounting principles, practices, and procedures regarding the maintenance of fiscal records and the preparation of financial reports.
• Ensures a strong framework of financial controls and adherence to established policies and procedures.
• Requires a continuous improvement mindset and focus across the function, looking for process standardization and automation opportunities.
• Establishes a strong “tone at the top” related to WM’s commitments and values.
• Supervises and participates in the preparation of various financial statements and reports.
• Responsible for review of monthly Balance Sheet reconciliations and completion of monthly Area Balance Sheet analysis.
• Submits reasonable budget information and performs variance analysis comparing results to prior year actual and prior year budget.
• Reviews and evaluates work to ensure quality and timeliness.
• Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance.
• Key contact for all audit-related questions both internal and external.
• Builds a strong foundational knowledge of the business – its customers, profit drivers, and operational capabilities.
• Provides energizing leadership with a focus on attracting, retaining and developing top talent.
• Lead system implementation and manage change initiatives.
• Oversees accounting for a minimum of two or more market areas.

Senior Area Controller

• The Senior Account Executive role is responsible for prospecting and closing sales to new customers to achieve budgeted sales goals.
• This position develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers.
• Additionally, the role is responsible for managing existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
• The SAE will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions.
• All escalations for customer service within the defined territory will be resolved through this position.

Senior Outside Sales Account Executive

• Make outbound sales calls to prospective customers to sell WMHS’s services and/or products
• Acquire new customers and convert existing customers through prospecting in assigned territory, outbound marketing / lead campaigns and referrals
• Provide required service to existing customer base in your designated territory for any and all service requests via email, incoming call queue and web cases via Salesforce
• Target upgrade and cross-sell opportunities of additional WMHS products/services
• Recontract existing customers who are nearing end of contract term and attempt to renew with additional services and favorable terms
• Effectively utilize consultative selling strategies to qualify clients and attain a minimum 100% of assigned revenue and quota goals
• Build a pipeline of potential future business by actively prospecting via marketing / lead campaigns, territory lists, the Internet and other sources identified
• Effectively meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls/CRM activities

Account Executive, Inside Sales

Data Specialist

• Gathering and inputting all daily data
• Ensure all operational data is entered correctly
• Communicate daily with driver(s) regarding missing time clock entries
• Validate all driver and helper information
• Manage cases and confirm/close-out customer tickets
• Assist with data collection and reporting for incentive pay programs
• Landfill reconciliation and area disposal reporting
• Mentor Data Specialist I's as needed

Data Specialist II

Heavy Equipment Operator

• Operates heavy equipment in compliance with the company operating safety policies and procedures.
• Conducts routine equipment inspections and preventative maintenance on equipment; maintains accurate records.
• Moves and positions raw materials and finished components with use of material moving equipment.
• Follow appropriate standard operating procedures as per guidelines for operating and maintaining vehicle.
• Performs other duties as assigned.

Technician

• Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers
• Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded
• Maintains a rigid collection and service schedule
• Communicates duty status on a defined schedule

Hospital Services Technician

Account Manager

• Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers.
• Manages existing business relationships to achieve budgeted sales goals by developing and implementing sound retention strategies.
• Handles all customer cancellation requests and provides ongoing education of contract details to existing customers.
• Develops detailed proposals encompassing multiple services.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.