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Sales Retention Account Associate
WMAccount Associate I at WM focusing on retaining and growing small/medium business customers through call requests and proactive outreach. Success achieved through effective management and negotiation skills.
Posted 6/19/2026full-timePittsburgh • Maryland, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $21 per hourWebsite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
sales productivity softwareSalesforce.comCustomer Relationship Managementpricing toolsaccount managementinside salescustomer service
Soft Skills
communicationchange managementteam collaborationnegotiationtime managementanalytical skills
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
business-to-businesssales agreementscustomer interactionsretention goalsacquisition goals
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Communicates in a focused and compelling way that drives customers’ thoughts and actions.
- Utilizes appropriate change management processes to meet the demands of the sales role.
- Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
- Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
- Contributes to individual and shared responsibilities in a team environment.
- Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
- Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
- Analyzes reports as needed and/or handles general administrative duties as appropriate.
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component
Benefits
Comp & perks- medical
- dental
- vision
- life insurance
- short-term disability
- stock purchase plan
- company matching on a 401(k)
- paid vacation
- holidays
- personal days