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Representative III, Customer Service
WMCustomer Service Representative resolving customer queries and managing issues effectively for WM. Involves handling various customer requests through calls and emails in a remote setting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving escalated issues efficiently. Proficient in documenting customer interactions and providing proactive service and education regarding service options and billing.
Highest-signal resume keywords
Customer Service ExperienceIssue ResolutionDocumentation SkillsProactive ServiceBilling Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer InquiriesService OptionsTransaction HandlingEscalated IssuesWM Customer Service
About the role
Key responsibilities & impact- Handles incoming calls, emails, inquiries and transactions from various segments
- Resolves customer escalated issues quickly and efficiently
- Provides customer proactive service and education regarding service options, charges, billing, and contracts
- Documents each interaction, ensuring service, pricing and other required information are entered into the system
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 2 years of customer service experience
- 6 months as a WM customer service representative
Benefits
Comp & perks- Medical, Dental, Vision, Life Insurance and Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days