Residential Sales Specialist

Sales Specialist managing customer sales and cancellation requests for Waste Management. Responding quickly to inquiries and maximizing revenue through effective strategies.

Posted 7/2/2026full-timeRemote • Arizona, Illinois, Mississippi, Pennsylvania • 🇺🇸 United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative selling and customer retention strategies, effectively utilizing sales productivity tools to enhance customer satisfaction and drive revenue growth.

Highest-signal resume keywords

Consultative SellingCustomer RetentionSales Productivity SoftwareCustomer SatisfactionRevenue Growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesCancellation ManagementRevenue GenerationAccount ManagementCustomer Interaction

Soft Skills

Problem SolvingCommunicationConflict ResolutionInterpersonal Skills

Tools & Technologies

Sales Productivity Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Consumer-Based SalesCustomer ServiceEscalation ResolutionCustomer Needs Assessment

About the role

Key responsibilities & impact

Responds same day to controllable and uncontrollable customer sales and cancellation requests
Sells and Saves, secures, and converts' by handling all customer sales and cancellation requests
Resolves escalations for customer service within the defined territory
Generates revenue growth by utilizing a consultative selling approach
Establishes and maintains a high level of customer satisfaction
Reduces lost accounts by diffusing cancellation requests
Increases revenue and profitability by executing sound plans on sales and retention calls
Matches WM services with customer needs
Effectively uses WM sales productivity software tools
Acquires in depth industry and company knowledge

Requirements

What you’ll need

High school diploma or GED (accredited) and one year of relevant work experience
One (1) year of consumer-based industry sales (in addition to education requirement)
Internal requirements include nine (9) months of proven success in a position involving customer interaction

Benefits

Comp & perks

Medical, Dental, Vision, Life Insurance and Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days