Centralized Dispatch Manager

Centralized Dispatch Manager overseeing day-to-day operations and performance metrics for waste management at WM. Enhancing efficiency and customer satisfaction in the role.

Posted 7/6/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $79,215 - $91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities in centralized dispatch, focusing on efficiency, safety, and profitability. Proven experience in employee performance management, recruitment, and training within the waste, environmental services, energy, or transportation industries.

Highest-signal resume keywords

Operational ManagementEmployee Performance ManagementRecruitment and TrainingSupervisory ExperienceIndustry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DevelopmentPerformance ReviewsSafety StandardsEfficiency ImprovementProfitability Enhancement

Soft Skills

Verbal CommunicationWritten CommunicationDisciplinary Action Delivery

Certifications & Qualifications

Bachelor's DegreeHigh School Diploma or GED

Industry Keywords

Waste ManagementEnvironmental ServicesEnergy SectorTransportation Industry

About the role

Key responsibilities & impact

Manages the day-to-day operations of centralized dispatch
Assists in meeting the Area’s efficiency goals for all lines of business
Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability
Maintains and understands Service Machine standards
Delivers verbal and written disciplinary action to employees when necessary
Conducts performance reviews for employees using the standard process and other performance management tools
Recruits, selects, hires and ensures training of dispatch employees
Performs other duties as assigned

Requirements

What you’ll need

Bachelor's Degree (accredited), or in lieu of degree
High School Diploma or GED (accredited) and 4 years of relevant work experience
3 years of relevant work experience in the waste, environmental services, energy, or transportation industry
2 years of supervisory or management experience (in addition to education requirement)

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
stock purchase plan
company matching on a 401(k)
paid vacation
holidays
personal days