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WM

Dispatcher/Router

WM

Dispatcher managing communication with WM Drivers and handling incoming service orders. Interacting with customers and using proprietary software for routing and service tickets in Plymouth, MI.

Posted 7/7/2026full-timeRemote • Missouri • 🇺🇸 United StatesJunior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing service orders and routing for drivers. Capable of resolving delivery issues and ensuring timely service in a fast-paced environment.

Highest-signal resume keywords
Effective CommunicationOrganizational SkillsMulti-TaskingProblem ResolutionCustomer Interaction

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Organizational SkillsAbility to Communicate EffectivelyMulti-Tasking
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.
Industry Keywords
Service OrdersRoutingDriversCustomer ServiceOperational Staff

About the role

Key responsibilities & impact
  • Communicates back and forth with WM Drivers for problem resolution
  • Handles incoming service orders and directs drivers
  • Interacts with customers including WM customer service, sales, operational staff
  • Uses WM proprietary software for routing and preparing routes
  • Assigns routes and service tickets to appropriate drivers
  • Ensures same-day service on missed pick-ups
  • Resolves potential delivery and pick-up problems

Requirements

What you’ll need
  • High School Diploma or G.E.D.
  • 6 months of relevant work experience
  • ability to communicate to several areas effectively
  • multi-tasking in a fast-paced work environment
  • excellent organizational skills

Benefits

Comp & perks
  • medical, dental, vision, life insurance
  • short-term disability
  • stock purchase plan
  • company matching on a 401(k)
  • paid vacation
  • holidays
  • personal days