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WM

Program Manager, Key Accounts

WM

Program Manager managing key accounts in the environmental services industry. Responsible for customer service and engagement with large accounts in various sectors.

Posted 7/17/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction, compliance, and revenue growth through effective communication and strategic planning.

Highest-signal resume keywords
Customer Service ExcellenceRelationship ManagementSalesforce ProficiencyEnvironmental Compliance KnowledgeRevenue Growth Strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceRelationship ManagementWaste AuditsSafety ComplianceService Agreement Management
Soft Skills
Effective CommunicationProblem SolvingCustomer Satisfaction Focus
Tools & Technologies
SalesforceTEAMSOutlookExcelMAS
Certifications & Qualifications
Bachelor's DegreeHigh School Diploma or GED
Industry Keywords
Environmental ServicesWaste ManagementCustomer RetentionRegulatory ComplianceTransactional Accounts

About the role

Key responsibilities & impact
  • Provide exceptional customer service to large accounts.
  • Handle after-hours calls and bid work.
  • Conduct site visits, waste audits, and address safety concerns.
  • Manage highly transactional accounts.
  • Establish and maintain a high level of customer satisfaction.
  • Communicates to and works to resolve unique customer issues.
  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
  • Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
  • Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
  • Updates and secures customer service agreements.
  • Effectively use WM sales productivity software tools (Salesforce, TEAMS, Outlook, Excel, and MAS).

Requirements

What you’ll need
  • Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
  • High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days