Business Analyst

• Concurrently manages multiple projects that impact all areas of the organization.
• Work with WM Strategic Business Solutions systems to perform analyses on large, complex data sets.
• Conduct analysis of findings and provide strategic insights, hypotheses, actionable recommendations and conclusions.
• Perform data profiling and root cause analysis to identify and understand anomalies.
• Effectively use data visualization in summaries and/or dashboards.
• Drive report automation while developing procedures and standards for data analysis.
• Address inefficiencies to improve daily functions and providing enhancements to existing processes and tools.
• Work with all members of the WM Strategic Business Solutions to help develop new processes and tools.

Technical Business Analyst

Operations

• Manages the productivity, financial and overall performance of multiple recycling operating units.
• Ensures Operating Units meet and/or exceed annual objectives and successfully implement organizational initiatives.
• Assists in the development and implementation of the Area’s recycling operating plans.
• Reviews and evaluates the area recycling operations performance on a continuing basis.
• Counsels managers as to the execution of programs, processes or initiatives.
• Assists in the development of operating unit budget in a timely manner.
• Oversees human resource needs of the department.
• Facilitates regularly scheduled Profit and Loss (P&L) reviews.
• Conducts regular cost of goods sold (COGS) reviews.
• Implements and maintains programs to improve safety, productivity, and profitability of the Area.
• Conducts regular site safety reviews with plant managers/supervisors.
• Visits sites periodically to monitor and evaluate site performance and conditions.
• Partners with commodity sales team to ensure we are meeting mill standards.
• Facilitates and coordinates capital planning for the area recycling business.
• Participates in pertinent industry associations.

Area Manager – Recycling Operations

Account Executive

• Serves as a key point of contact for WM's Small/Medium business customers.
• Focuses on retaining and growing the team's book of business.
• Effectively manages inbound call requests and proactive customer outreach.
• Prevents customer cancellations and secures updated contract agreements.
• Utilizes appropriate change management processes to meet sales demands.
• Controls sales assignments by allocating time to retention and acquisition goals.
• Explores alternatives to reach mutually beneficial sales agreements.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates systems and tools ensuring accurate documentation of interactions.
• Uses WM sales productivity software tools accurately and consistently.
• Analyzes reports and handles general administrative duties as needed.

Sales Retention Account Associate

• Presents the full line of WM services to prospective WM customers or assigned area of responsibility.
• Manages existing revenues and develops revenue opportunities within an established geographical territory.
• Meets or exceeds individual sales goals for new business with disposal waste customers.
• Effectively utilizes, coordinates, and cultivates relationships with internal and external customers.
• Interacts and works cohesively with the other industrial sales team members.
• Achieves or exceeds budgeted revenue goals for new business with waste customers in assigned sales territory.
• Maintains existing base business; new base business customers. Targets and closes event business opportunities.
• Drives pre-tax profits through innovative pricing and contracting strategies.
• Develops comprehensive sales plan for assigned territory in conjunction with division sales plan and goals.
• Works in tandem with Technical Service Representatives and credit teams to assist customers through our waste disposal process. This includes but is not limited to proposal preparation, pricing, contracting, and billing related inquiries.
• Demonstrates superior sales and organizational skills.
• Identifies local market dynamics and defines and implements basic countermeasures to offset competitive campaigns, pricing deterioration, and/or changes to regulatory drivers.
• Assists in collecting receivables within contracted period.
• Communicates competitive and market information to management to assist in business unit planning and strategies.
• Maintains firm adherence to the management and control of confidential information.
• Provides monthly sales reports, commissions, and expenses on a timely basis.
• Attends industrial sales meetings and training classes as deemed appropriate.
• Performs special projects and other tasks as assigned by the Industrial Sales Manager.

Industrial Account Executive

• Ensures smooth operation of landfill: ongoing construction, permitting, leachate/gas management.
• Minimizes operational costs while maximizing productivity and maintaining safety and environmental compliance.
• Continually works to reduce turnaround time for trucks in and out of site.
• Accurately tracks waste volume and weight.
• Acts as a liaison, where necessary, for community relationships.
• Actively monitors ongoing permitting issues.
• Complies with and ensures adherence to WM’s Mission to Zero standards and regulations to encourage safe and efficient operations.
• Meets all financial review dates and corporate directed programs in a timely fashion.
• Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Assists in the budget process as required.
• Ensures the cleanliness and maintenance of the physical property of the landfill through inspections and preventive maintenance programs with supervisors/employees.
• Conducts and/or attends and contributes to periodic safety meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Provides training and presentations as needed in a positive and professional manner.
• Updates and submits required reports in a timely manner.

Landfill Operations Manager

• Serve as the lead point of contact for customer account management matters in an assigned book of business
• Establish and maintain a high level of customer satisfaction with internal and external customers
• Build and maintain strong, long-lasting customer relationships
• Align Waste Management products and services with customer needs
• Propose solutions that are compliant with appropriate local, state and federal regulations
• Increase account penetration through consultative selling skills
• Negotiate, update, and renew customer service agreements to maximize profits
• Provide ongoing education of contract details
• Resolve challenging customer requests
• Collaborate with the Inside Sales Manager to resolve all customer escalations or issues
• Communicate rates, charges and service strategies with conviction
• Understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
• Use Waste Management sales productivity software tools accurately and consistently
• Prepare reports as needed and/or handle general administrative duties as appropriate

Payroll

• Supports end‑to‑end on‑cycle and off‑cycle payroll processing for approximately 60,000 multi-state salary and hourly employees, ensuring accuracy, compliance, and timeliness.
• Serves as an escalation point for complex payroll issues, including pay discrepancies, banking transactions, reversals, adjustments, and regulatory inquiries.
• Reviews and validates payroll calculations, reconciliations, third‑party files, funding, and outputs to ensure quality and control adherence.
• Monitors daily payroll processing activities, coordinates workloads, and helps reinforce priorities and expectations to ensure deadlines and service levels are met.
• Supports onboarding, coaching, knowledge transfer, and ongoing performance feedback for payroll processing team members.
• Collaborates with cross‑functional partners and third‑party vendors to support payroll changes, enhancements, testing, and issue remediation impacting payroll execution.
• Coordinates daily workloads and helps team members understand priorities and expectations.
• Reviews payroll reports and analytics to identify discrepancies, trends, risks, and opportunities for process improvement.
• Supports audits, internal controls, and compliance activities related to payroll, taxes, garnishments, and collective bargaining agreement requirements where applicable.
• Identifies opportunities to improve accuracy, efficiency, and standardization within payroll processing while maintaining strong control discipline.
• Maintains strict confidentiality and ensures sensitive payroll information is handled in accordance with company policy and regulatory standards.

Supervisor, Payroll Processing

• Leads payroll systems operations, enhancements, and integrations, ensuring system stability, scalability, and compliance with payroll and tax requirements.
• Serves as a subject matter expert for payroll data structures, calculations, validations, and downstream financial impacts.
• Collaborates with cross-functional partners and third-party vendors to execute system upgrades, drive testing and parallel testing activities, resolve defects, and support post-go-live hypercare.
• Identifies automation, standardization, and optimization opportunities to improve payroll processes and reporting efficiency.
• Monitors teamwork processes and procedures, serving as the first point of escalation on team-related issues to ensure timely resolution.
• Contributes to a strong functional team by supporting onboarding, coaching, development, and ongoing performance support for team members.
• Coordinates daily workloads and helps team members understand priorities and expectations.
• Evaluates case volume, analytical output, and quality metrics in a shared services environment to ensure service level commitments are met.
• Oversees auditing of payroll system transactions, reports, and electronic records to ensure data integrity, proper documentation, and compliance with internal controls.
• Supports payroll compliance activities related to Collective Bargaining Agreements, regulatory requirements, audits, and internal reviews.
• Partners with Payroll leadership to assess risks, analyze issues, and implement sustainable corrective actions.

Supervisor, Payroll System – Analytics

• Searches for potential small/medium business segment customers to develop new business for WM
• Conducts research on prospects and pre-sales activities
• Negotiates and closes sales by effectively communicating WM’s value proposition
• Conducts post-sale administrative work

Inside Sales Executive

Auditor

• Works with Operations, Fleet, and other core business functions to identify operational and financial inefficiencies to support core initiatives
• Maintains a solid familiarity with WM Way and other changes to operational procedures (collection and post-collection)
• Conducts on-site operational audits at locations across North America and Canada, including direct observation of frontline processes, yard and facility walkthroughs, and interviews with site leadership and frontline employees
• Assesses consistency of SOP execution across locations, identifying behavioral, cultural, or environmental drivers impacting adherence
• Viewed as a technical or subject matter expert with demonstrated understanding of the following: WM corporate and field operations, financial, operational, or digital components
• Interacts with mid and upper management of areas being audited to ensure professional and quality-driven execution of the audit work. Supports mindset and coaching development
• Assists to continue to advocate the department’s vision in relation to employee development and is proactive in that charge
• Works closely and collaborates with multiple managers and areas of IAC to develop and use effective tools and capabilities
• Effectively supervises small teams for projects and ensures that conclusions in line with WM’s policies and procedures
• Assists in maintaining the audit schedule for effective use of resources and meeting departmental commitments, coordinating with other management team members as appropriate
• Ensures the teams conducts root cause analysis, adding business value beyond compliance auditing
• When requested, assist management in developing and implementing a plan to correct deficiencies or leverage opportunities
• Provides risk consultation/advisory services to all parts of the company, which may include travel up to 50% of the time
• Conducts follow-up reviews to assure expected outcomes are realized
• Prepares well written, accurate and timely reports for presentation to appropriate management

Operations Auditor

• Acquires new customers and converts existing customers through prospecting.
• Receives inbound calls and makes outbound sales calls to prospective and existing customers.
• Effectively utilizes consultative selling strategies to attain assigned revenue and quota goals.
• Builds a pipeline of potential future business by prospecting through various channels.
• Meets or exceeds assigned performance metrics including outbound calls and close rates.

Inside Sales Representative

Customer Support

• Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.
• Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
• Collaborates with internal and external parties to coordinate service related activities and manage client projects.
• Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
• Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed.
• Provides customer proactive service and education regarding service options, charges, billing, and contracts.
• Documents each interaction, ensuring service, pricing and other required information are entered into the system.
• Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
• As required by management, maintains routine customer service related reports and creates reports as requested.

Customer Service Representative III

• Secures new business by selling Regulated Medical Waste and Compliance service solutions
• Responsible for growing revenue and profitability in assigned geographic area by selling Regulated Medical Waste and Compliance Services (OSHA/HIPAA) services, while meeting or exceeding established annual goals
• Call blocks to healthcare facilities to schedule on-site appoints throughout the week to demonstrate our capabilities in Compliance
• Demonstrates ability to build and maintain a strong pipeline
• Sells regulated medical waste, OSHA and HIPAA Compliance to previous Stericycle customers to win back lost business
• Builds and sustains strong, trusting relationships with new and previously existing customers leveraging the face to face experience with a local subject matter expert
• Follows up on targeted marketing campaigns to grow business in geography leveraging our services to meet customers’ needs
• Participate in market development activities by identifying areas/market within territory that are under-developed

Sales Executive

• Oversees daily operations of the customer service department
• Provides leadership, support, and development to staff
• Manages hiring, training, coaching, and evaluating employees
• Analyzes feedback and implements strategies to enhance customer service performance
• Compiles reports, analyzes budgets and ensures operational efficiency

Customer Experience Supervisor

• Generates revenue utilizing a consultative selling approach in the sale of WM services on inbound calls that are typically small and less complex accounts.
• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Consistently meets or exceeds weekly and monthly sales activity goals.
• Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals.
• Attracts, generates, manages and records leads from outbound telephone marketing.
• Demonstrates excellent organizational and problem solving skills.
• Exhibits proficient knowledge and use of personal computer and computer software applications.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
• In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers.