Account Executive

• Conduct sales processes associated with closing new customer sales for Temporary Roll-off and Bagster services.
• Achieve budgeted closing and productivity goals by performing customer touchpoints through a dedicated queue.
• Receive inbound calls and perform some outbound calls supporting the customer base.
• Present WM products and services benefitting the customer through needs-based selling.
• Offer, quote and close prospective customer sales using knowledge of WM products and services.
• Influence customers to buy product by following a prepared sales talk to give service and product information and price quotations.
• Ensure timely closure of sale by promptly and accurately recording names, addresses, and purchases within the WM system.
• Propose customer solutions that are compliant with appropriate local, state, and federal regulations.
• Demonstrate excellent organizational and problem-solving skills.

Sales Representative, Temporary Roll-Off

Manager

• Lead, develop, mentor, and oversee a team of Claims Managers
• Develop and implement effective claims management strategies
• Oversee the evaluation, management, and resolution of complex liability claims
• Collaborate with internal stakeholders including Safety, Legal, Human Resources, Operations
• Partner with internal and external legal counsel to develop effective litigation strategies
• Assist in the selection, engagement, and strategic oversight of outside counsel
• Provide direction and oversight to third-party claims administrators and adjusters
• Monitor and analyze claim trends, litigation developments, and national and jurisdictional changes
• Utilize claim analytics and reporting to identify emerging risks and evaluate claim performance
• Support the development and implementation of policies and procedures

Senior Manager, Liability Claims

General

• Conducts basic tests and field investigations to obtain data for use by environmental, engineering, and scientific personnel in determining sources and methods of controlling pollutants in air, water, and soil.
• Prepares samples for analysis in accordance with established protocols.
• Conducts basic chemical and physical laboratory and field tests according to prescribed standards to determine characteristics or composition of solid, liquid, or gaseous materials and substances.
• Collects samples of gases from air emission points, and collects other air samples and meteorological data to assist in evaluation of atmospheric pollutants.
• Collects water samples from raw, semi processed or processed water, industrial waste water, or water from other sources to assess pollution problem.
• Collects soil, silt, mud, or sediment samples to determine chemical composition and nature of pollutants.
• Prepares samples for testing, records data, prepares summaries and charts for review, and develops a report detailing activities performed and results received.
• Sets monitoring equipment to provide flow of information.
• Installs, operates, and performs routine maintenance on gas and fluid flow systems, chemical reaction systems, mechanical equipment, and other test instrumentation.
• Assists with the installation of routine equipment and instrumentation.
• Operates fixed or mobile monitoring or data collection station.
• Conducts bacteriological or other tests related to research in environmental or pollution control activity.
• Audits properties of samples collected to identify physical evidence of environmental releases.

Environmental Technician

Accounting Manager

• Perform collection activity for assigned WMRA (WM Recycle America) Commercial Accounts.
• Works effectively with Billing, Cash Applications, Account Managers and Customers to resolve or update on Collection efforts/status.
• Provide excellent customer service to both internal and external clients.
• Analyze and reconcile commercial accounts monthly and resolve any outstanding issues.
• Manage and execute commercial accounts collection process as approved by management including making phone calls, emailing customers, and setting up Teams meetings via Outlook.
• Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager or Billing as needed.
• Reports monthly to Accounting Manager outstanding collection accounts and issues.
• Maintain detailed customer information on delinquent accounts including contact information.
• Meet or exceed objectives and collection goals.
• Analyze and maintain unapplied cash with cash applications before sending Aging to customer.
• Conduct customer research for unresolved accounts.
• Prepare and send aging reports to commercial customers monthly.

Accounting Coordinator, Cash and Collections

Outside Sales

• Maintains and generates profitable revenue by leading a team of sales and account management representatives
• Assists in developing and executing the Area's Sales and Marketing Plan
• Drives the Area’s growth strategy by reinforcing disciplined prospecting, cross selling, and pipeline development practices
• Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals
• Provides field-based coaching to SAEs to strengthen hunting behaviors, competitive positioning, and pipeline development

Manager, Outside Sales

Supply Chain

• Prioritize and communicate replacement and rebuild capital needs for landfill heavy equipment assets across the Market Area.
• Ensure safe and reliable heavy equipment is available to support landfill and transfer station operational requirements, while optimizing asset utilization to meet production demands.
• Provide logistical oversight of transfer station operations, including equipment usage, compactor performance, and internal material flow to maximize efficiency and throughput.
• Partner with landfill and transfer station operations teams to improve productivity, reduce inefficiencies, and optimize both equipment performance and site operations.
• Utilize data, scorecards, and performance metrics to monitor performance, identify trends, and drive continuous improvement across heavy equipment and transfer station operations.
• Implement maintenance and operational plans that align with business priorities, focusing on cost control, ROI, and overall performance improvement.
• Execute corporate strategies, policies, and standard processes to ensure consistency, compliance, and operational effectiveness across sites.
• Collaborate with maintenance managers and cross-functional teams to drive performance, providing guidance and support while leading primarily through influence.
• Conduct fleet and operational evaluations to ensure maintenance standards are met and opportunities for improvement are identified.
• Ensure maintenance shops are appropriately staffed and equipped, supporting training, development, and overall team effectiveness.
• Support adherence to WM's Mission to Zero standards and regulatory requirements across all operations.
• Assist in budget and capital planning activities, including forecasting equipment needs and supporting long-term investment decisions.
• Maintain visibility across Business Unit maintenance and transfer station activities within the Market Area.
• Travel throughout Market Area (approximately 50%) to support landfill and transfer station locations.
• Approach all encounters with employees, customers, and vendors in a professional, service-oriented manner.
• Other special projects and tasks as assigned.

Area Manager – Heavy Equipment, Transfer Station Logistics

Business Analyst

• Support the design and execution of OCM strategies and plans aligned with project objectives.
• Assist in conducting change impact assessments to identify affected stakeholder groups and processes.
• Maintain and update OCM deliverables, including change plans, stakeholder analyses, and readiness assessments.
• Draft and distribute communications such as email announcements, newsletters, toolkits, and leadership updates.
• Maintain communication calendars and distribution lists.
• Assist in the development and coordination of training materials, job aids, and user guides.
• Assist in readiness assessments and identify gaps in adoption.
• Support reinforcement activities to sustain change post-implementation.

Change Management Analyst

Account Manager

• Ensures delivery of excellent customer service through accurate and fast processing of orders
• Provides logistics support for domestic and international movement of recycled materials
• Communicates and coordinates with other departments and partners to fulfill customers' needs
• Monitors inventories and anticipates production needs
• Schedules necessary equipment to move waste by-products
• Responds to customer complaints in a timely manner

Logistics Account Coordinator

• Repair equipment including, but not limited to, bulldozers, scrapers, backhoes, front end loaders, yard trucks, farm tractors, forklifts, and company cars.
• Diagnose and repair differentials, hydraulic systems, motors, transmissions, drives, air conditioning systems, and electrical systems.
• Preventative maintenance as set out by the site checklist.
• Paperwork and admin tasks such as work orders, card files, P.M. checklists, and oil samples.
• Service and maintains other equipment such as light plants, water pump, welders, and other equipment.

Heavy Equipment Technician II

Paralegal

• Supports mergers and acquisitions activity, including transaction execution, due diligence, document review, document organization, coordination among internal and external parties, closing preparation, and post-closing file organization.
• Reviews, edits, and drafts legal documents in support of corporate and transactional matters, including non-disclosure agreements and other related documents.
• Maintains corporate subsidiary databases and records and assists with the drafting, review, maintenance, and organization of organizational and governing documents.
• Prepares, manages, and organizes written consents, resolutions, secretary certificates, mergers, dissolutions and other corporate approvals and records.
• Provides support and guidance on issues related to signature authority, approval authority, organizational structure, and corporate history, and helps maintain institutional knowledge across entities and transactions. Provides related support in litigation matters.
• Develops knowledge of international subsidiary management requirements and oversees work of outside counsel in international jurisdictions.
• Coordinates effectively with attorneys, business partners, outside counsel, and other stakeholders to support matter management, execution of deliverables, and timely completion of transactions and corporate projects.
• Maintains organized electronic and physical files, manages document repositories, and supports process improvements for corporate and transactional legal work; Handles some administrative support, such as call scheduling, calendar coordination, invoice review and processing and meeting planning.
• Demonstrates strong initiative, sound judgment, attention to detail, and a positive, collaborative approach, with prior experience supporting general corporate law and mergers and acquisitions matters.
• Learns and develops subject matter expertise in corporate subsidiary management and transaction support while contributing as a self-starter and dependable member of the legal team.

Paralegal, M&A – Entity Management

Analyst

• Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise.
• Provides advanced level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.
• Subject Matter expert for assigned functions.
• Provides assessment and recommendations to management. Responsible for preparing reports on data summaries, changes, and trends for use by management.
• Resolves data driven issues arising from internal department functions, or as identified by leadership.
• Serves as department stakeholder regarding system issues and enhancements. Manages and tracks issues to resolution within department and in partnership with other groups.
• Serves as Primary Subject Matter expert regarding 3p Supplier Integration. Including but not limited to tracking, onboarding, maintaining and reporting.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
• Provides guidance, support and training to VOPs analysts on and offshore.
• Other duties as instructed by Senior Business Analyst.

Business Analyst III

• Serve as asset analyst on the Power Marketing and Trading desk
• Engage key contributors across WMRE (Legal, Compliance, Finance, Accounting, Operations, Risk)
• Spearhead asset management efforts with external customers (PPAs, utilities, ISOs)
• Assist with accounting tasks surrounding the management and delivery of Renewable Energy Credits
• Work closely with electricity regulators and trading platforms
• Solve revenue metering issues and perform assessment management duties
• Develop, analyze, and execute long-term strategies for electrical equipment

Asset Management Analyst – Renewable Energy

Project Manager

• Assist in managing real estate construction projects
• Support the Director of Construction in coordinating project resources
• Coordinate with external partners for project completion
• Review architectural plans and construction documents
• Support the RFP process and management of RFIs
• Manage project financials and identify solutions to variances
• Visit job sites to monitor progress and adherence to plans
• Promote continuous improvement in construction processes

Project Manager – Construction

• Provide legal and administrative support to Senior Legal Counsel
• Assist in reviewing and responding to commercial claims
• Prepare basic transactional documents under supervision of Senior Counsel
• Conduct in-depth legal research and analyze law sources
• Collaborate with sales staff to review and revise contracts
• Prepare and file regulatory paperwork
• Assist attorneys with litigation management activities
• Manage service of process and litigation hold processes
• Respond to subpoenas and requests for records

Customer Support

• Personalize interactions with potential new customers and answer web portal navigation questions as efficiently as possible.
• The Digital Sales Support Representative is expected to provide information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs.
• Align WM products and services with customer needs, proposed solutions that are compliant with appropriate local, state and federal regulations, and increase profitability and customer satisfaction through consultative selling skills.
• Resolve challenging customer requests and collaborate with Inside Sales Reps/leadership to resolve all customer escalations or issues.
• Use WM sales productivity software tools accurately and consistently (i.e. Salesforce, Chat, conquer, Ambition, pricing tools, etc.)
• Prepare reports as needed and/or handle general administrative duties as appropriate.
• Uses authorized system to gather information, provide information, and/or update customer records.
• Technically savvy with high understanding and use of digital products to drive client results.
• Building relationships with buyers within key accounts for sustained and repeatable transactional execution.
• Researching aspects of the waste and environmental services business.
• Closes prospective customer sales using knowledge of WM services.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Corrects errors for setups and service changes as needed.
• Works to understand customers’ needs, issues and requests.
• Work with technical/operations staff to proactively address customer needs.