Collections

• Reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Obtains required information from credit organizations, banks and loan associations.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Mails follow-up letters to customers to encourage payment of delinquent accounts.
• Confers with customers by telephone in an attempt to determine reason for overdue payment, and reviews terms of sales, service, or credit contract with customer.
• Receives and posts payments on customer accounts.
• Records information about financial status of customer and status of collection efforts.
• Ensures proper sorting and filing of correspondence.

Senior Clerk Collections

Data Scientist

• Own deep learning and agentic AI initiatives end to end, from problem framing and data exploration through modeling, validation, deployment, and measurement.
• Partner directly with business and senior leaders to clarify objectives, constraints, and success criteria without relying on others to translate technical ideas. Proactively identify opportunities to apply data science to business challenges.
• Prepare and deliver executive-ready presentations that explain methodologies and recommendations, and present findings directly to stakeholders while answering questions in real time and defending technical decisions.
• Independently manage priorities, scope, timelines, risks, and stakeholder expectations across multiple concurrent efforts.
• Design, build, and evaluate deep learning models and agent based systems, selecting modeling approaches based on business needs, data constraints, and operational feasibility.
• Perform advanced data mining, simulation, feature engineering, and analysis on large and complex datasets.
• Translate model outputs into actionable, operational insights.
• Ensure data quality, reliability, and reproducibility; clearly communicate risks and limitations.
• Collaborate with engineering and platform teams to integrate models into production workflows.
• Produce clear, well-structured documentation covering problem definitions, methodologies, assumptions, results, and recommendations.
• Create artifacts (slide decks, summaries, dashboards, Confluence pages) that enable reuse without direct handholding.
• Establish and follow best practices for analytical rigor and reproducibility.

Senior AI Data Scientist

Implementation Specialist

• The Project Specialist position is part of a small team specifically organized to launch and support new SES operations.
• This position will be deployed to new and existing locations to support the implementation of new projects and assist established sites, as needed.
• Facilitates onsite activities at client location, in relation to the handling, processing, storage, transportation and disposal of hazardous and non-hazardous wastes, and other related services following federal, state & local regulations.
• Maintains pre-established standards for safety and environmental issues.
• Expected travel >80%.
• Assist with operational aspects of new customer launches and existing project sites until the location has all necessary trained headcount to support the operation.
• May provide support or direction to less experienced staff on WM and customer responsibilities and expectations.
• Participate with Implementation Team in the establishment of waste storage procedures and related profiles for all managed waste streams, and the initial set-up of transportation logistics at new client site locations.
• Facilitate and execute deliverables for the customer or WM, as required, on a variety of topics including cost savings, waste diversion, productivity dashboards, and others as assigned.
• Contribute to the creation of documentation for business processes, key activities, and technical records for wastestream management.
• Coordinate logistics for transportation of hazardous waste, universal waste, and non-hazardous waste including profiling, scheduling, and manifesting shipments.
• Ensure compliance with applicable environmental, safety, and transportation regulations.
• Perform necessary inspections and reporting. Resolve all issues in a timely manner.
• Participate and cooperate in safety process, including following written procedures, wearing required personal protective equipment, and attending required training and scheduled meetings.
• Participate in Implementation Team meetings and client meetings, when necessary.
• Perform labor intensive activities such as container or drum collection, drum bulking, sorting trash for recyclables, and loading trucks.

Environmental Specialist – Customer Implementation

Financial Planning and Analysis

• Deliver analysis-based insights to senior management to guide business decisions regarding proposed projects.
• Prepare, analyze and interpret complex financial and non-financial information and recommend actions to middle and senior management.
• Track issues to resolution within department and in partnership with other groups.
• Recommend changes, updates, and processes for continuous improvement in areas of expertise.
• Manage and conduct special and ad hoc analysis.
• Facilitate communication and understanding between key field finance and operations personnel and Corporate Finance.
• As requested, lead a variety of financial, operational and strategic evaluations as they relate to proposed initiatives.
• As requested, may participate in conducting major contract bid and acquisition reviews, including pro forma preparation and financial sensitivity analysis.

Financial Analyst III

• Supervises day to day activities of the credit and collections area including credit, billing, and collection efforts.
• Maintain responsibility for the daily accounts receivable credit, billing, and collection process in accordance with Waste Management policies and procedures.
• Monitor payment requirements on high dollar accounts.
• Review credit requests and pull credit reports for high dollar customers.
• Approve or decline credit requests in accordance with Waste Management policies and procedures.
• Oversee collections staff to ensure outstanding accounts are called and collection files maintained.
• Maintain basic understanding of applicable federal, state and local credit regulations affecting credit and collection procedures.
• Handle escalated customer complaints that are credit related.
• Complete month-end credit reports in accordance with accounting policies and procedures.
• Hire, train, supervise and develop staff, including coaching, counseling and discipline.
• Review, rate and evaluate credit/collections staff's performance on an annual basis in accordance with PDS guidelines as provided by the people department.
• Direct or prepare financial reports in accordance with WM requirements to ensure meeting various deadlines and due dates.

Supervisor, Credit and Collections

Program Manager

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Program Manager, Key Accounts

Operations

• Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
• Establish and maintain positive relationships with all front-line employees.
• Ensure new frontline employees have tools, instruction, and feedback for successful daily duties.
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of frontline employee career goals.
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee.
• Teach and develop an understanding of the WM Way.
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies such as the Department of Transportation.
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Operations Manager

Procurement

• Supervise and maintain Coupa functionality across catalogs, forms, and purchasing workflows, including punch‑out and hosted catalogs.
• Act as a primary point of contact for supplier enablement activities, punch‑out integrations, catalog feeds, and issue resolution in partnership with suppliers, IT, and Category Managers.
• Monitor purchase order structures, templates, approval workflows, account coding, and catalog‑to‑PO mappings to ensure compliance and usability.
• Support the design and maintenance of non‑catalog purchase forms and workflows; collaborate with IT on integrations, enhancements, and system improvements.
• Prepare and maintain reporting across Coupa, Oracle, ServiceNow, and related systems to support procurement and business needs.
• Conduct regular and ad hoc spend analysis to identify risks, savings opportunities, and process improvement areas.
• Support Category Managers with cost‑savings initiatives and data analysis for sourcing efforts.
• Coordinate cross‑functional projects, including system integrations and process improvement initiatives.
• Track project deliverables, timelines, risks, and outcomes; escalate issues as needed.
• Support execution of multiple initiatives by organizing resources and ensuring timely completion of tasks.
• Identify opportunities for process improvement, automation, and standardization; assist in documenting SOPs and controls.
• Maintain working knowledge of logistics, dispatch, and collections operations; provide support to managers to help meet performance and efficiency goals.
• Collaborate with leadership and functional partners to support alignment with business objectives.
• Partner with internal and external stakeholders to resolve operational issues and implement improvements.
• Support user training by delivering guidance, documentation, and day‑to‑day assistance.
• Assist in the development and delivery of training programs to promote consistency and adoption of processes.
• Track training effectiveness and provide feedback for continuous improvement.
• Support initiatives aimed at improving employee engagement and operational consistency.
• Supervise team activities related to fleet programs and processes, ensuring accuracy and timely execution.
• Monitor high‑volume pricing loads for fleet and supplier catalogs, ensuring data accuracy and compliance with procurement standards.

Supervisor, Procurement

Analyst

• Subject Matter expert for assigned functions.
• Prepares reports on data summaries, changes, and trends for use by management.
• Provides assessment and recommendations to management.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Monitors overall work flow to ensure timely completion of projects and daily work requirements.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current training methods and materials for assigned group, and recommend improvements.
• Reviews and creates training as needed.
• Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.

Business Analyst II

Payroll

• Understand and execute full On‑Cycle (end‑to‑end) weekly and biweekly payroll processing
• Process Regular and Mass Off‑Cycle payrolls
• Process payroll banking transactions
• Run, prepare, and format reports to evaluate and analyze data accuracy
• Research and resolve general inquiries
• Work collaboratively with payroll team members and cross‑functional partners
• Work with applicable suppliers and vendors as required
• Identifies opportunities for process improvement

Senior Support, Payroll

Human Resources

• Serves as leader of WM’s Talent Assessments (including 360s), Coaching, Development, Executive Development Program and Leader Effectiveness processes
• Leads various strategic talent management efforts for talent development, identification, tracking, movement, development
• Defines key actions for talent pools such as high potentials and high performers development, assessment and coaching, and leadership effectiveness
• Collaborates with Learning on future career development strategies and frameworks
• Collaborates with Centers of Expertise (COE’s) such as Business Partners, HR Technology, Culture & Engagement/Social Impact, HR Data Analytics, Learning, Total Rewards and Business Leaders
• Key liaison between Talent Management leaders and team members, HR Business Partners and business leaders
• Design and roll-out support tools for employees, business partners and managers
• Liaison with the HR Technology team on all Talent Development systems
• Manages reports and supports reporting requests for managers and HR Business Partners
• Identify and select new vendor partners for assessment and coaching as needed

Senior Manager, Talent Management

Customer Support

• Interact with WM Customers via Multi-Channel Customer Service
• Handle 60-80 contacts a day in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Provide one call resolution for customer issues
• Identify opportunities to cross sell additional products and services
• Negotiate and document service type, pricing, billing, and other required information
• Attempt to retain customers who call to cancel services
• Meet or exceed service and operational standards established for the call center

Customer Service Representative

Compliance

• Prepare, review, monitor or maintain contracts and ensure compliance of applicable rules and regulations.
• Research and prepare reports as needed.
• Serve in a senior-level advisory capacity for all contract matters.
• Audits municipal contracts to verify compliance.
• Works with District Managers and others to resolve noncompliance issues.
• Partners with Legal staff and internal departments to manage, formulate, draft, review, and negotiate municipal contracts and agreements.
• Manages complex contracts to ensure effectiveness by monitoring contract's dollar balance and time remaining; recommending whether to extend an existing contract or prepare for bid process.
• Investigates and resolves inquiries regarding contract changes, complaints, discrepancies, disputes, defaults, contract cancellations, and claims.
• Provides recommendations and prepares corresponding documents for resolutions to management.
• Participates in strategic planning for municipal business.
• Evaluates existing municipal contracts for new business opportunities and revenue growth.
• Coordinates team processes by reviewing daily activities and monitoring work.

Contract Compliance Representative

Artificial Intelligence

• Administer and maintain the OneTrust AI Governance module, including intake workflows, AI inventory, use-case review, and control mapping
• Process and triage new AI use cases and requests, coordinating with Legal, Privacy, and Business stakeholders to ensure alignment with enterprise policy and risk appetite
• Support continuous cataloging of generative AI systems, large language models (LLMs), low-code/no-code automations, and AI agents in the environment
• Continuously evaluate advancements in AI and related threats to support informed governance and security decisions.
• Document risk decisions, mitigation plans, and approvals for AI initiatives
• Operate Zenity (Secure LCNC) to monitor Power Platform, Copilot Studio, and Salesforce automations for policy violations, data exposure, and unapproved agent actions
• Review and analyze findings from Upwind Cloud Security related to AI workloads, containers, or data services in cloud environments
• Deliver insights to leadership regarding AI-driven recommendations, usage patterns, and risk indicators
• Track remediation actions with development and engineering teams and verify closure of AI-related vulnerabilities
• Develop and maintain dashboards summarizing AI risk trends, inventory status, and compliance posture.
• Assist in the creation and maintenance of AI policies, standards, and procedures
• Partner with Privacy, Legal, and Information Security to ensure responsible AI usage aligns with regulatory and ethical expectations
• Provide input into AI-related audit and assessment activities

Analyst, BISO AI

• Lead design and execution of HR operating model transformation initiatives (e.g., tiered delivery, centralization, governance models)
• Manage end-to-end program delivery for complex, cross-functional initiatives, including roadmap, milestones, risks, and dependencies
• Facilitate Kaizen and continuous improvement workshops to identify root causes, define future state processes, and drive alignment
• Develop and standardize process frameworks and toolkits (SIPOC, process flows, playbooks, intake models)
• Drive data and process optimization, partnering with HR systems teams to improve data integrity, workflows, and automation
• Identify and implement automation opportunities to reduce manual effort and increase scalability
• Establish and track performance metrics (KPIs) to measure operational efficiency, quality, and adoption
• Partner with HR, Finance, and business leaders to ensure alignment, governance, and successful execution
• Support change management efforts, including communication, training, and adoption strategies
• Provide executive-level updates and insights, translating progress into clear business impact