Customer Experience Specialist

Xero

. Act as a brand ambassador and trusted advisor for customers.

Posted 7/2/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and engagement, utilizing tools like Salesforce and Generative AI to enhance service delivery. Exhibits strong communication skills and a proactive approach to problem-solving in a dynamic environment.

Highest-signal resume keywords

Customer Support ExperienceSalesforce ProficiencyGenerative AI UtilizationClear Communication SkillsProactive Outbound Calling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportService Level ManagementQuality Target AchievementCase ManagementProactive Call Campaigns

Soft Skills

Team PlayerRelationship BuildingGrowth MindsetSelf-ManagementClear Communication

Tools & Technologies

SalesforceMicrosoft OfficeGoogle SuiteAccounting Systems

Industry Keywords

Customer ExperienceService EnvironmentHigh-Change Environment

About the role

Key responsibilities & impact

Act as a brand ambassador and trusted advisor for customers.
Provide high-quality support and guidance through various channels.
Help users navigate their queries quickly and efficiently.
Engage in proactive call campaigns to assist customers.
Utilize modern tools and technology, including Generative AI, for customer support.
Manage and resolve customer cases using platforms like Salesforce.
Adapt to the evolving CX strategy and product landscape in a high-change environment.

Requirements

What you’ll need

You bring experience from a service environment where you have successfully worked towards service levels and quality targets.
Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone.
You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks.
A growth mindset and a readiness to consistently learn and build knowledge are essential to your success.
You are a committed team player who proactively assists others and builds relationships through trust.
Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.

Benefits

Comp & perks

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