A. O. Smith Corporation

Analyst

• Perform sample preparation using standard techniques, including acidification, digestion, aliquoting, and weighing
• Conduct chemical analyses using approved laboratory methods and instrumentation
• Prepare reagents, standards, and calibration solutions to support accurate instrument performance
• Calculate, record, and report analytical data, including documenting any irregularities or deviations
• Perform routine instrument maintenance and troubleshooting as needed
• Maintain compliance with QA/QC standards, SOPs, and regulatory requirements
• Follow Good Laboratory Practices (GLP) in all aspects of work
• Maintain a clean, organized, and safe laboratory environment, including glassware and workspace upkeep
• Assist in operation and development of technical expertise in advanced instrumentation, including: Gas Chromatography (GC), Gas Chromatography/Mass Spectrometry (GC/MS), Purge and Trap systems, Atomic Absorption (AA), Inductively Coupled Plasma (ICP)
• Laboratory data systems
• Perform routine laboratory tasks under supervision using established procedures
• Complete all work in a safe, efficient, and timely manner

Lab Analyst

Human Resources

• Assists the HR department by performing various tasks, either as a generalist or area specific
• Communicates, administers, and enforces policies, procedures, and documentation related to HR
• FMLA administration including certification and designation processing
• Processing and maintenance of personnel records including deductions, direct deposits, and employee status changes within SAP SuccessFactors
• Manage employee paperwork to verify that all documents are complete and accurately processed
• Administer drug screen process
• Address and resolve employee questions in regard to benefits
• Assist in the hiring process by pre-screening applications, setting up interviews, and preparing and conducting orientations
• Benefits administration and changes
• Prepare exit interview packets, perform exit interviews, and separation notices
• Assist in preparing reports as needed using Excel and HRIS software
• Print employee identifications and coordinate access with security
• Partake in facilitating and coordinating special HR projects, including events, studies, and newsletters
• Point of contact for building maintenance and requests
• Performs other activities as needed or as directed
• Provides initial contact and service to employees and visitors for the Manufacturing Human Resource department and ensures that their needs or requests are addressed in a positive, professional, and timely manner
• Enters and maintains accuracy and organization of assigned employee data, records, and files including, but not limited to; timekeeping, attendance, vacation, sick days, leaves, disciplinary actions, and other necessary employment information into HR information system
• Posts communication memos and other company related materials on company bulletin boards, and ensures all boards are current and organized
• Processes paperwork for terminated hourly employees

Human Resources Specialist

Technician

• Troubleshooting and repairing issues on production equipment, facilities and grounds
• Performing regular PM orders and work orders on equipment in a safe and timely manner using LOTO procedures
• Entering and completing tasks into SAP work order system
• Keeping the Supervisor and/or Lead informed of breakdowns and status of issues and condition of machinery being repaired or serviced
• Instructing and training new and transferred employees into the maintenance department on duties, methods, order and frequency of assigned work
• Analyzing and resolving work problems, or assisting workers in solving work problems and verifying quality of work completed

Multi Craft Maintenance Technician

Executive Assistant

• Serve as a strategic gatekeep for the executive, triaging requests, prioritizing issues, and ensuring alignment with business priorities and strategic initiatives
• Manage complex executive calendars, coordinating meetings, agendas, and follow-ups to support effective decision-making and execution
• Maintain a forward-looking view of deadlines and risks, anticipating needs and proactively resolving scheduling, prioritization, and workflow challenges
• Support activities related to investor relations, earnings preparation, and Board materials
• Assist in coordinating logistics and preparation for key internal and external financial events, leadership meetings, and financial communications
• Partner with Finance leadership to ensure alignment across initiatives, deadlines, and deliverables, ensuring accuracy and timely completion
• Coordinate cross-functional activities on behalf of Finance leadership ensuring alignment and clarity of responsibilities
• Track key deliverables, timelines, and action items to support execution of business priorities, escalating risks to maintain momentum
• Prepare and format presentations, reports, and executive-level materials (PowerPoint, spreadsheets, briefing documents) to ensure clarity, accuracy and consistent executive standard
• Draft and edit correspondence and communications with a high degree of professionalism, ensuring messages are concise, well-structured, and aligned with leadership expectations
• Maintain consistency and quality across materials presented to senior leadership and external stakeholders, ensuring version control, accuracy, and readiness for executive review
• Serve as a liaison between executives and internal/external stakeholders, ensuring clear communication and timely follow-through
• Manage confidential and sensitive information with discretion, sound judgment, and a high degree of professionalism
• Build strong, trust-based working relationships across the business to support alignment and effective collaboration
• Coordinate domestic and international travel, including complex itineraries, ensuring seamless integration with executive schedules and priorities
• Manage expense reporting, documentation, and administrative processes with accuracy and timeliness
• Contribute to continuous improvement of executive office standards, tools, and practices to enhance efficiency

Customer Support

• Assist customers with purchased orders, stock checks and general information.
• Act as a liaison between customers and AO Smith regarding specialty questions and advice.
• Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees.
• Manage parts sales order backlog.
• Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE.
• Receive and handle customer requests and complaints via phone, fax or computer.
• Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer.
• Call customers when necessary to advise shipment delay and/or to obtain additional information.
• Check inventory and schedule shipment of customer orders.
• Follow-up on orders to ensure delivery by specified dates.
• Check and confirm, price and discount of customers.
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins.
• Handle irate customers in a professional manner.
• Obtain customer feedback information.
• Participate in continued update and improvement of parts identification tools.
• Perform other duties as assigned by supervisor.

Customer Service Representative

• Assist customers with purchased orders, stock checks, and general information
• Act as a liaison between customers and AO Smith regarding specialty questions and advice
• Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees
• Manage parts sales order backlog
• Utilize JDE information effectively and efficiently
• Receive and handle customer requests and complaints via phone, fax, or computer
• Inform customer of parts prices, shipping date, and any additional information needed by customer
• Call customers to advise about shipment delays and/or obtain additional information
• Check inventory and schedule shipment of customer orders
• Follow up on orders to ensure delivery by specified dates
• Check and confirm price and discount of customers
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Compile statistics and prepare various reports for management
• Handle irate customers professionally
• Obtain customer feedback information
• Participate in continued update and improvement of parts identification tools
• Perform other duties as assigned by supervisor

Customer Service Representative III

General

• Complete installation of point of entry and point of use of water treatment equipment.
• Adhere to local, state, and national codes / regulations.
• Complete Maintenance and repairs on residential water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record appointment data for every service call.
• Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.
• Communicate with management, sales and customer service to resolve customer complaints.
• Maintain service vehicle inventory.
• Adhere to company safety and vehicle practices.
• Take in salt deliveries and unload into the warehouse via forklift.
• Basic shop duties such as cleaning and building maintenance.
• Perform any other activities as needed or as directed.
• On call technician, as required.

Service Technician – Water Treatment Systems Installer

Sales

• Work with the National Sales Channel Manager to understand initiatives and develop a plan of action that supports the goals of the territory
• Develop a strong understanding of Water-Right, Master Water Conditioning and AO Pro products and applications
• Call on users and prospective users of water treatment products to influence the purchases of A. O. Smith Water Treatment’s equipment and services
• Support existing customers and attract new prospects with on-site technical and resource trainings
• Attend and support industry and customer events in your assigned region
• Meet sales and expense objectives outlined in the annual budget
• Assist with properly applying and trouble-shooting water treatment solutions and provide in-field support when needed
• Take part in monthly reviews and planning sessions to gauge progress, overcome challenges and review opportunities
• Follow up on leads, inquiries, and customer issues in a timely manner

Water Treatment Regional Sales Manager

Controller

• Manage all accounting processes for two locations and ensure month end close processes are completed timely and in adherence with generally accepted accounting procedures (GAAP)
• Lead forecasting and strategic/annual plan process for Wholesale sales channel and cost centers, including review and submission of forecast and annual operating plan into our consolidating system.
• Reviews capital assets and operating budgets, checks appropriation requests against approved budgets for availability of funds prior to commitment;
• Responsible for driving projects to help improve performance and to create accounting processes and accounting controls in a dynamic business environment as the business expands and new business processes are created
• Work with the Purchasing, Production and Warehouse team on inventory related issues
• Responsible to maintain accurate cost data within the ERP system
• Interpret the financial data to make appropriate recommendations to management about financial matters.
• Evaluate financial processes and controls; integrate into the AO Smith controls framework.
• Continually evaluate the departmental functions, practices, and controls to identify opportunity for improvement.
• Ensure consistent, reliable, and timely information is distributed to all financial statement users.
• Develop and maintain knowledge and understanding of all accounting policies, financial systems, processes, and controls.
• Maintain a professional working relationship with other departments to correct and improve procedures to reflect accurate manufactured products cost.

Controller I

• Constructs high quality custom commercial water heaters, boilers, and pool heaters.
• Assembles such items as fans, gas trains, sheet metal parts, heat exchangers and other assemblies.
• Verifies the information on the work order header is correct such as BOM part numbers, quantities, and consuming locations.
• Follows procedures to see that info gets corrected.
• Completes assembly of the components per the instructions, drawing and quality standards.
• Inspects components for fit, form and function per defined procedures.
• Using a variety of hand tools, assembles outer casings, control housings, flanges, mounts piping, pumps and flow switches.
• Installs wiring, including the wiring of pumps, panels and other options, according to the work order.
• Crates completed units and attaches shipping labels.