Airbnb

Account Manager

• Draft, review and negotiate a broad range of commercial agreements behind event partnerships and experiences, including sponsorship, talent, agency, venue, production and vendor agreements, licenses, NDAs, and term sheets, and advise teams on contractual terms
• Serve as legal advisor for event sponsorship activations, while collaborating with the broader legal team
• Monitor and report rights infringement and ambush marketing under the rights-protection programs of marquee partnerships
• Own matters end-to-end, from intake and term sheet through negotiation, execution, and post-execution activations, maintaining trackers and reporting updates to leadership
• Navigate cross-border, multi-entity, and localization complexity, working across time zones with international partners
• Give business partners and cross-functional stakeholders practical, decisive guidance that balances business goals, legal risk, and company policy
• Contribute to high-impact legal and cross-functional projects, including operational improvements, template and process automation, and cross-team education
• Champion Airbnb's mission, ethics, and integrity, and its commitment to a diverse, inclusive workplace free of discrimination and harassment

Counsel, Commercial & Partnerships

Influencer Marketing

• Partner closely with the broader influencer team to bridge Airbnb's established influencer programs and our owned social strategy, upholding the same high standards for creator selection and content quality across all channels
• Build and maintain relationships with creators and influencers who genuinely reflect Airbnb's brand values, negotiating partnership terms that support a steady flow of high-quality content for our social channels
• Curate the right creators and content for our owned social channels, staying ahead of platform trends and shifts in the social media landscape
• Bring genuine cultural curiosity to the role, drawing on the broader creative landscape — spanning design, art, fashion, music, and beyond — to keep Airbnb's social presence feeling fresh and culturally relevant
• Collaborate cross-functionally with strategic, creative, production, and operational partners to align on campaign goals, brief creative work, and ensure smooth end-to-end execution of influencer content.
• Plan and execute influencer activations, managing end-to-end logistics including itinerary development, on-site coordination, content capture, and post-trip reporting
• Coordinate with external agencies on campaign execution, influencer contracting, and communications to foster authentic storytelling
• Monitor, track, and analyze influencer campaigns using tools such as CreatorIQ and Sprinklr, translating data into actionable insights

Senior Influencer Manager

Paralegal

• Manage and support corporate transactions and governance matters, including preparing and organizing closing documents, resolutions, consents, and corporate records
• Own day-to-day calendaring of SEC filing deadlines, board and committee meeting schedules, and maintain legal files and entity records
• Assist in the preparation and review of SEC filings, earnings releases, investor relations materials, and other public disclosures under attorney supervision
• Support board and committee meeting logistics, including drafting and organizing meeting materials, minutes, and resolutions
• Assist with global entity management, including maintaining corporate minute books, tracking subsidiary records, and coordinating with outside counsel on entity maintenance
• Support and help improve internal legal operations workflows, identifying and proposing efficiencies, and provide general project support to the team

Paralegal, Corporate

Manager

• Lead, coach and develop a team of Guest Experience Managers across NAMER, setting clear expectations and creating a culture of excellence, anticipatory problem-solving, accountability and continuous growth.
• Lead by example, providing best practices guidelines through all stages of the trip lifecycle - from qualifying Guest needs, sourcing, booking, trip planning, and post-trip Guest outreach
• Serve as the go-to leader for your team - providing business coaching, clear direction, and hands-on support for complex problems involving high-profile Guests, hosts, internal stakeholders and escalations.
• Identify and develop emerging talent, preparing team members for expanded roles and ensuring opportunities are matched with the right skill level.
• Champion the Guest experience by ensuring their needs are qualified into exceptional stays that promote trust and loyalty for Airbnb.
• Ensure all end-to-end vetting protocols and quality standards are followed for stays, services and experiences booked on behalf of Guests.
• Champion the Host experience through clear communication and expectation setting, balancing their needs with the desires of Airbnb’s most discerning Guests.
• Serve as a senior escalation point for complex Guest or host relationships and cross-functional issues, ensuring resolution without compromising trust or quality.
• Own regional business performance, ensuring GEMs meet internal stakeholder expectations through exceptional stay delivery.
• Ensure 24/7 coverage for VIP Guest Services through effective capacity planning, setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work.
• Build and foster collaborative working relationships with key internal stakeholders including Comms, Marketing, Luxe Supply, Exec Escalations and E-team
• Track and report on internal program performance, highlighting proven strategies and providing effective change management for areas of opportunity
• Manage the high demands of compression events through adequate team coverage and service planning.
• Build and maintain relationships with top realtors, brokers, and luxury property specialists in key markets for off-platform listings.

Manager, Guest Services

General

• Airbnb began in 2007 when two Hosts welcomed three guests into their San Francisco home, and since then more than 4 million Hosts have welcomed over one billion guests.
• Every day, Hosts offer unique stays and experiences that enable guests to connect more authentically with communities.

Senior Service Recovery Specialist

• Independently manage high-profile casework with escalation factors.
• Handle severe escalations (Life Safety & Severe Safety) with supervision.
• Work on Executive Escalations, SOS, CCT, and VIP cases with minimal supervision.
• Own high-profile media/press cases, balancing reputation risk and policy enforcement.
• Manage regulatory cases, ensuring compliance and accurate documentation.
• Handle high-GBV ($12K–$50K) reservation-related cases, requiring strong mediation and negotiation skills.
• Serve as the first line of support for complex cases, coordinating with specialized teams in the backend.
• Act as a bar raiser for service recovery excellence, setting the standard for complex, nuanced case resolution.
• Mentor and guide L6 specialists, providing insights on handling difficult cases and delivering a 10-star service experience.
• Proactively identify workflow inefficiencies and contribute to process and policy improvements.
• Influence a high-performance culture by setting an example in problem-solving, decision-making, and execution.
• Lead by example in conflict resolution, handling cases involving multiple stakeholders with confidence and diplomacy.
• Conduct root cause investigations, identifying systemic issues and driving preventative measures.
• Leverage data and analysis to propose solutions aligned with business priorities.
• Support project initiatives, SME requests, and case consults, contributing to the team’s broader strategic objectives.
• Compile After Action Reviews, providing structured insights into high-profile cases to drive continuous improvement.
• Serve as a trusted resource for hospitality standards, influencing broader service expectations within Global Operations.
• Build trusted relationships with internal and external stakeholders, effectively navigating cross-functional dependencies.
• Guide conversations skillfully towards win-win resolutions for customers, Airbnb, and internal teams.
• Adapt communication style based on audience, ensuring clarity and understanding across diverse stakeholders.
• Explain and simplify complex policies and processes to ensure buy-in and alignment.
• Participate in high-impact projects requiring cross-functional collaboration and leadership.

Data Scientist

• Design and implement measurement and evaluation frameworks to understand the impact of Trust defense, and uncover opportunities for improvement
• Collaborating closely with cross-functional partners, lead the design and analysis of experiments and quasi-experiments in environments where standard A/B testing is challenging.
• Build and iterate on statistical and Bayesian models that quantify risk, estimate treatment effects, and surface measurement gaps; provide causal interpretation of signals surfaced by ML systems
• Generate deep insights on the effectiveness of Trust defenses and translate them into clear strategic recommendations for product roadmap and policy decisions
• Deliver robust, leadership-ready research with rigorous analysis, compelling data visualizations, and clear narratives; effectively communicate complex methodological tradeoffs to both technical and non-technical audiences across product, engineering, policy and operations
• Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes

Senior Data Scientist, Trust – Inference

Program Manager

• Oversee the daily operations of the GTAP within the assigned region, ensuring alignment with Airbnb’s mission and vision.
• Manage threat assessment cases end-to-end within the region: triage incoming reports, investigations and structured threat assessments, develop incident management plans, and drive cases to resolution.
• Maintain rigorous case documentation in accordance with GTAP standards — every decision must be explainable, consistent, and auditable.
• Maintain regional situational awareness: track developing situations, and ensure relevant information reaches the appropriate GTAP and GSRM stakeholders in a timely way.
• Coordinate with the Global Operations Manager and other Regional Operations Managers to ensure consistency and effectiveness across all regions.
• Track regional caseload metrics: volume, time-to-triage, time-to-resolution, and SLA adherence. Provide accurate regional data to the Global TAO Manager for program-wide reporting.
• Identify regional throughput issues or patterns — spikes in case type, emerging threat profiles, recurring escalation triggers — and raise them with analysis and proposed action.
• Establish and maintain partnerships with local stakeholders to assess Airbnb’s methodology of managing threatening incidents and to exchange threat information to reduce and minimize risks to the Airbnb community within the region.
• Manage regional Global Safety and Security team relationships with local law enforcement partners and other investigative, research, and intelligence groups and vendors.

Global Threat Assessment Program Regional Operations Manager

Data Engineer

• Apply and develop causal inference methods to estimate the effectiveness of Airbnb’s marketing initiatives.
• Conduct data pulls, analyze trends, and create new features to support measurement efforts.
• Design and analyze experiments to evaluate the impact of marketing campaigns.
• Work effectively with cross-functional teams, providing insights that optimize marketing strategies.
• Lead the creation of internal white papers and contribute to Airbnb tech blog posts.

Data Scientist, Platform

• Build and deploy production AI/ML systems for trust integrity, including feature engineering, model development and evaluation, thresholding, error analysis and end-to-end model lifecycle management. This includes working with NLP and LLM-based models in real production settings.
• Partner with inference data scientists to conduct rigorous quantitative analyses, applying working knowledge of causal inference to interpret results, assess impact, and identify gaps and opportunities to improve content quality and trust outcomes.
• Deliver clear, well-structured research findings with compelling data visualizations and rigorous analysis to drive alignment and action with cross-functional partners in product, engineering and operations
• Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes

Data Scientist, Trust – ML/Algorithms

Full-stack Engineer

• Build and operate cloud development environments and execution platforms for engineers and AI agents.
• Scale Kubernetes-based worker pools, control planes, and APIs for parallel and asynchronous workloads.
• Improve AirDev validation so engineers and agents can test changes quickly before CI.
• Strengthen source-control and code-review systems as PR volume, automation, and concurrency grow.
• Improve developer workflows across build, test, dependency management, and polyglot monorepo tooling.
• Diagnose production issues across distributed systems, networking, storage, and orchestration
• Setting technical direction and making high-stakes architectural decisions with significant ambiguity
• Mentoring engineers on the team and raising the quality bar through code review and design feedback

Software Engineer, Dev Tools

Recruitment

• Manage and drive a full-cycle recruitment process including sourcing, screening, interview, feedback and offers for all levels of candidates from entry to senior level.
• Build pipeline for multiple requisitions across business teams and geographies, consider diversity and the importance of balanced candidate slates.
• Drive inclusion through building diverse pipelines at top of the funnel.
• Partner with talent partners, hiring managers, HR operations and finance to build hiring strategy and plan.
• Influence business leaders and educate hiring managers on process, interview best practices, and decision making.
• Provide exceptional candidate experiences. Create new ways to surprise and delight candidates as they go through our interview process.
• Accurately track candidate data and use systems correctly to be able to report to the business.
• Find the best, brightest and most passionate people for Airbnb using new and creative ways to find and engage them.
• Represent Airbnb with integrity and professionalism. Speak passionately and authentically about Airbnb and our mission.

Recruiter – EMEA

Backend Engineer

• Partner with Finance and cross-functional teams across Airbnb to translate their requirements into integrations, automations, and reporting.
• Work alongside architects and other technical teams in design discussions and reviews.
• Migrate integrations from Oracle Cloud onto our in-house platform.
• Pair with and mentor junior engineers and contractors through design reviews, architecture discussions, and pair programming.
• Triage and resolve issues across the integrations and infrastructure you support.
• Explore the rapidly evolving GenAI landscape, evaluating new models and techniques for potential application, and share the learnings.
• Own the architecture, delivery, and reliability of integrations and microservices in Java/Python/TypeScript.
• Extend the in-house integration platform so technical teams across Airbnb can self-serve, and build no-code features that let non-technical teams automate their own workflows.
• Design and build AI-assisted automations and MCP integrations that extend internal platform capabilities.
• Translate Oracle module requirements into solutions, review with the team, and present to stakeholders.
• Uphold quality and reliability through code reviews, testing, monitoring, and incident response.
• Document designs and runbooks, and support the application infrastructure.

Senior Software Engineer, Python, GenAI, MCP

Operations

• As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities.
• This team owns Airbnb’s response to lawful requests for user data from police, courts, and authorised government agencies. The Enablement Manager is responsible for ensuring that the team can process requests accurately, on time, and in line with Airbnb's policies and applicable privacy laws. Given Airbnb operates worldwide, this requires deep knowledge of how data privacy laws vary by country and how they affect what can and can't be shared with authorities.
• GTAP is Airbnb's internal team responsible for assessing and responding to serious safety concerns during ongoing bookings. Serious incidents are primarily escalated to GTAP by Customer Support and LERT. The team's job is to rapidly research the nature of each incident, assess the threat posed to our users and the wider community and provide advice on rapid mitigation. Threat assessments and mitigation advice are used to inform cross-functional decisions and actions to rapidly resolve incidents safely and responsibly. The Enablement Manager is responsible for ensuring that the team have the best tools, processes and training and that the global director has the best visibility and insights to ensure consistent high quality outcomes.
• You will work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development delivering fast, accurate and efficient response operations. You will enable consistent delivery across a globally distributed team under universal standards, workflows and performance management. This is a complex role for someone with a deep appreciation of how to mitigate myriad complex threats under a scalable operational model.
• Work with Risk Management, Tooling and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training and quality performance.
• Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning.
• Facilitate planning, oversight and change management in order to take advantage of opportunities and mitigating emerging threats.
• Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.
• Surface performance trends and risk posture to leadership on a regular cadence.
• Support the Global Director LEOps in monitoring performance across the team.
• Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations develop options to mitigate them.
• Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk.

Global Law Enforcement Operations Enablement Manager

• Design, build, and operate foundational systems used across Airbnb engineering.
• Work on technically challenging infrastructure problems involving distributed systems, Kubernetes, developer workflows, scalability, reliability, and cost efficiency, while partnering closely with teams across Developer Platform, DevAI, CI/CD, Cloud Infrastructure, and Security.
• Build and operate cloud development environments and execution platforms for engineers and AI agents.
• Scale Kubernetes-based worker pools, control planes, and APIs for parallel and asynchronous workloads.
• Improve AirDev validation so engineers and agents can test changes quickly before CI.
• Strengthen source-control and code-review systems as PR volume, automation, and concurrency grow.
• Improve developer workflows across build, test, dependency management, and polyglot monorepo tooling.
• Diagnose production issues across distributed systems, networking, storage, and orchestration.
• Set technical direction and make high-stakes architectural decisions with significant ambiguity.
• Mentor engineers on the team and raise the quality bar through code review and design feedback.