Blue Mantis

Sales

• The Pre-Sales Intern will support the Presales and Sales organizations by helping maintain opportunity data, assisting with sales enablement activities, coordinating with technology partners and vendors, and contributing to the development of go-to-market campaigns and sales plays.
• This role provides hands-on experience across business development, solution architecture, vendor management, marketing alignment, and opportunity management.
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Presales Intern

SQL DBA

• Manage, monitor, and support SQL Server databases across all environments to ensure availability and performance.
• Troubleshoot database issues and determine root cause analysis and corrective action recommendations.
• Implement and configure SQL Server high-availability (HA) solutions, including AlwaysOn, clustering, and replication.
• Oversee database backups, restores, and failover strategies to ensure data integrity and quick recovery.
• Troubleshoot and optimize database queries and stored procedures for better performance and responsiveness.
• Analyze database and server logs to diagnose and resolve bottlenecks.
• Conduct capacity planning and tuning for databases to meet performance objectives as systems scale.
• Design and implement SQL Server database systems, ensuring adherence to best practices in security, HA, and disaster recovery.
• Provide guidance and support for installations, configurations, upgrades, and patching.
• Collaborate with other IT teams and developers to ensure seamless database integration with applications.
• Ensure database environments are compliant with data security policies and industry standards.
• Implement and maintain access control policies, including role-based access and data encryption.
• Document configurations, procedures, and processes in a clear, concise manner.
• Provide mentoring and knowledge transfer to team members to increase cross-functional expertise.

Senior SQL DBA

Account Executive

• Work to exceed or at a minimum, meet monthly sales goals & objectives.
• Practice proficiency in use of Blue Mantis systems, policies and procedures.
• Acquire industry specific knowledge through mandatory/optional trainings.
• Prospect within customer profile and follow up on leads as required through campaigns & growth of territory.
• Administration of territory; AR, RMA, order entry, etc.
• Attend and participate in monthly territory reviews w/ sales management.
• Demonstrate ability to be successful in sales at Blue Mantis by actions and accomplishments.
• Continued closure of new business opportunities within core competencies.
• Develop, implement and review territory/account plans as required.
• Perform sales funnel, forecast updates as required.
• Maintain technical proficiency with Blue Mantis core competencies.
• Maintain sales certifications as required.
• Acquire industry specific knowledge.
• Effectively utilize all Blue Mantis resources; project management, solutions architects, technical support, sales management.
• Establish and maintain vendor relations.
• Conduct effective business reviews with clients.
• Travel to key accounts as required.
• Attend industry events.
• Participate in selected task groups.

• The Account Executive (AE) position is primarily responsible for growing, developing, prospecting and maintaining business as identified within Blue Mantis customer profile.
• AE’s must be proficient in Blue Mantis systems and industry specific knowledge.
• They are expected to be a productive member of the sales team by meeting their monthly/annual sales objectives.

• Work to exceed or at a minimum, meet monthly sales goals & objectives.
• Practice proficiency in use of Blue Mantis systems, policies and procedures.
• Acquire industry specific knowledge through mandatory/optional trainings.
• Prospect within customer profile and follow up on leads as required through campaigns & growth of territory.
• Administration of territory; AR, RMA, order entry, etc.
• Attend and participate in monthly territory reviews w/ sales management.
• Demonstrate ability to be successful in sales at Blue Mantis by actions and accomplishments.
• Continued closure of new business opportunities within core competencies.
• **Additional / Non-Essential Responsibilities:**
• Develop, implement and review territory/account plans as required.
• Perform sales funnel, forecast updates as required.
• Maintain technical proficiency with Blue Mantis core competencies.
• Maintain sales certifications as required.
• Acquire industry specific knowledge.
• **Effectively utilize all Blue Mantis resources **
• o Project Management.
• o Solutions Architects
• o Technical Support
• o Sales Management
• Establish and maintain vendor relations.
• Conduct effective business reviews with clients.
• Travel to key accounts as required.
• Attend industry events.
• Participate in selected task groups.

Security Engineer

• Participate in daily network, firewall, and operational support.
• Ability to troubleshoot network issues and failures and follow best practices and troubleshooting methodology to quickly assess current situations, find solutions, and implement changes to correct and/or update network topologies to ensure stability and functionality.
• Provide technical analysis of operational issues and remediations during troubleshooting efforts to ensure documentations and procedures are followed and updated during active events. This includes the ability to report to management.
• Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate.
• Work with various stake holders to lead problem solving, evolve system roadmap and take critical decisions.
• Provide clear communication with regular updates/reports to the management team.

Network Security Engineer

Support Engineer

• Provide support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system.
• Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.
• Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities.
• Technician will receive ticket escalations, direct end-user escalations, and participate as instructed in the Help Desk call queue.

Desktop Support Engineer, L1

IT Support

• Resolve problems reported to the call center by phone or web tickets.
• Provide first-level contact and problem resolution for customer issues.
• Provide timely communication on service ticket status and resolution.
• Assist Level I technicians with escalated issues.
• Update and maintain Help Desk Documentation and knowledgebase articles.
• Review and update Help Desk documentation as assigned.
• Review and create KB articles.
• Other functions as directed by management.
• Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed.
• Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed.
• Work on tickets escalated by Level I engineers.
• Create tickets and return calls to customer within the timeframe stipulated in the standard SLA.
• Quickly and effectively communicate with customers within the SLA timeframe.
• Work with vendor to resolve issues as required.
• Configure/image desktops or laptops as needed.
• Continually update and improve customer network documentation.
• Continuously improve upon technical skills sets within assigned areas of expertise.
• Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.
• Regular, predictable and punctual attendance. May occasionally need to work on holidays.

Presales Intern

Senior SQL DBA

Account Executive

Account Executive

Account Executive

Network Security Engineer

Network Security Engineer

Desktop Support Engineer, L1

Help Desk Engineer