Collectors

Recruitment

• Provide frontline support over Slack, in-person, and email to help unblock problems and when necessary escalate to the appropriate teams
• Collaborate on process documents and ensure that current documentation is up to date and easily accessible to the team
• Own quality control of offers and new requisitions
• Partner closely with the HRIS Team on ATS related matters and serve as a key bridge between functions
• Develop, maintain, and reimagine talent acquisition processes that balance the needs of the business and operational excellence
• Own a portfolio of TA Operations tasks including but not limited to referral reporting, internal job postings, and interviewer training tracking
• Identify process improvements across TA and help to build processes and procedures that span multiple geographies

Talent Acquisition Operations Specialist

Security Engineer

• Lead the information security program across application security, cloud security, security operations, and GRC, serving as the operational leader responsible for refining and driving the information security roadmap into executed outcomes.
• Own the security operations function, including detection and response, threat intelligence, incident management, and SOC maturity, ensuring the organization can rapidly identify, contain, and recover from security events.
• Drive the application security program, embedding secure development practices, code analysis tooling, and vulnerability management into the SDLC in close partnership with product and platform engineering teams.
• Establish and mature cloud security capabilities, defining and enforcing security standards across cloud environments including architecture review, configuration management, workload protection, and cloud-native detection and response.
• Oversee governance, risk, and compliance activities, including regulatory and framework alignment (SOC 2, ISO 27001, NIST, HITRUST, or similar), risk assessment processes, policy lifecycle management, and audit coordination.
• Partner with Internal Platform teams to define and implement appropriate security guardrails within the environment.
• Build and maintain the organization's security risk register, providing the stakeholders with clear, data-informed visibility into the threat landscape, control gaps, and residual risk across the enterprise.
• Collaborate cross-functionally with engineering, IT, legal, and privacy stakeholders to embed security into organizational processes and decision-making rather than operating as a gatekeeping function.
• Define and track security KPIs and program metrics — such as mean time to detect/respond, vulnerability remediation SLAs, and compliance posture — to measure program effectiveness and define target risk postures across applications.
• Lead, develop, and scale a high-performing security organization, managing team leads across multiple disciplines, investing in professional development, and building a culture that balances security rigor with operational pragmatism.

Director of Information Security

Financial Planning and Analysis

• Take primary legal responsibility for Collectors' lending program, including drafting commercial and consumer loan agreements, key partner agreements, program documents, and ongoing program governance
• Partner with outside counsel, consultants, and the Collectors Financial Services team on program design and regulatory positioning
• Draft and maintain disclosures and review marketing materials in compliance with applicable laws
• Stay current on developments in consumer lending regulation and emerging requirements affecting program structure
• Advise on AML/BSA, OFAC, and KYC obligations applicable to lending counterparties and payments flows
• Cross-functional partnership to embed legal and compliance requirements across the lending lifecycle and non-lending payments flows

Corporate Counsel, Financial Services

Account Manager

• Serve as the primary point of contact for a portfolio of PSA Exchange buyers, developing tailored strategies to grow their businesses
• Monitor buying performance and metrics to identify opportunities for optimization and growth
• Guide new sellers through setup, best practices, and marketplace tools to ensure smooth adoption and success
• Advise accounts on pricing, inventory strategy, and other opportunities to improve conversion and buying velocity
• Represent account needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
• Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

Account Manager, Marketplace

Software Engineer

• Design, develop, and configure Infios WMS (formerly Körber/HighJump) solutions that align with business goals and drive operational success
• Build, configure, and manage API endpoints using API Designer to enable seamless system integrations
• Create custom features, reports, and workflows within Infios WMS to improve efficiency and effectiveness
• Implement and refine warehouse processes, including inventory management, order fulfillment, picking, packing, shipping, and receiving, to maximize productivity
• Continuously monitor and tune Infios WMS performance to maintain optimal system reliability and performance
• Partner with warehouse managers, product managers, and IT teams to translate requirements into practical, value-driven solutions
• Collaborate across teams to identify root causes, resolve challenges, and support continuous improvement initiatives
• Deliver reliable technical support and proactive system maintenance to ensure smooth daily operations
• Contribute to business continuity by providing responsive on-call support on a rotational basis

Senior WMS Developer

People Operations

• Lead and grow a high-performing People Operations team, overseeing HR compliance, workforce changes, employee data integrity, and end-to-end employee lifecycle processes across a geographically distributed, multi-brand workforce.
• Establish and continuously improve HR policies, SOPs, and process documentation to create clarity and consistency for employees and managers company-wide.
• Drive HR compliance across all U.S. states and international jurisdictions, staying ahead of regulatory changes, employment law updates, and audit requirements to protect the company and create a fair, consistent employee experience.
• Identify and eliminate operational friction; drive automation where it creates real leverage.
• Partner with Finance and HRIS teams on headcount planning, executive reporting, and other high-stakes projects.
• Serve as a trusted operational partner to HRBPs, Talent Acquisition, Total Rewards, Talent & Org Development, Internal Communications, Employee Relations, and the broader People leadership team.
• Lead People Operations contributions to M&A integrations, including due diligence, integration planning, and onboarding of acquired employee populations across our brands.
• Build and maintain a strong vendor ecosystem for HR technology, benefits administration, and compliance tools, ensuring we’re leveraging best-in-class solutions as we scale.
• Build and evolve scalable global processes that add efficiency and accuracy.
• Lead project and program management across the employee lifecycle, ensuring initiatives land consistently across brands, geographies, and teams. Key programs include but are not limited to onboarding, global mobility and immigration, international expansion, talent acquisition operations, offboarding, and other key project priorities.

Director, People Operations

Compliance

• Compliance management system. Design, implement, and own the end-to-end compliance management system (CMS) for the FS business — governance, policies and procedures, monitoring and testing, complaint management, issue remediation, and change management
• Consumer lending regulatory framework. Build the program to comply with applicable lending regulations, including TILA / Regulation Z, ECOA / Regulation B and fair-lending obligations, FCRA / credit-reporting requirements, UDAAP standards, GLBA privacy and safeguards, SCRA / Military Lending Act considerations, FDCPA-aligned servicing and collections practices, and state usury and rate limitations
• Licensing & regulatory strategy. Determine and execute the licensing approach (e.g., state lending / financing licenses or a bank-partnership model), maintain the licensing calendar, and serve as the primary relationship owner for regulators and examiners
• BSA / AML & sanctions. Stand up the AML program for the lending business - KYC / CIP, customer due diligence, transaction monitoring, OFAC / sanctions screening, and SAR governance - and ensure consistency with marketplace AML obligations
• Bank-partner & third-party oversight. Where products are delivered through a sponsor bank or other partners, own the partner-oversight and vendor-risk program to meet third-party risk-management expectations
• Credit & collateral risk governance. Partner with FS product and finance leaders on underwriting policy, credit-risk appetite, LTV and concentration limits, and, for asset-backed lending, collateral valuation, custody controls, and default / liquidation procedures for vaulted assets
• Enterprise fraud strategy. Define and own the fraud-prevention strategy across Marketplace and Power Packs, balancing loss reduction against customer friction and conversion
• Detection & decisioning infrastructure. Build and tune the fraud-detection stack — rules engines, machine-learning models, device and identity signals, and manual-review workflows — in partnership with Product and Engineering
• Fraud typologies. Identify and address the full set of marketplace risks: payment fraud and chargebacks, account takeover, seller and listing fraud, counterfeit / authenticity and slab-tampering abuse, collusion and shill activity, promotion abuse, and laundering of value through high-worth collectibles
• Power Packs & chance-based product compliance. Own the risk and compliance posture for randomized / chance-based offerings — odds disclosure and transparency, eligibility and age controls, sweepstakes / gaming and state-by-state regulatory analysis, and terms-of-service alignment — working closely with Legal
• Fraud operations & metrics. Establish the fraud-operations function and case management, define loss and chargeback KPIs, and report fraud rates, recoveries, and false-positive impact to leadership
• Risk framework & appetite. Establish the enterprise risk framework, risk-appetite statements, and key risk indicators spanning the FS and marketplace mandates
• Leadership & Board reporting. Produce clear, decision-ready risk and compliance reporting for the SVP of Financial Operations, the executive team, and — as appropriate — the Audit / Risk Committee of the Board
• Audit & examination readiness. Maintain documentation, controls evidence, and a state of readiness for internal audit, external audit, regulatory examination, and IPO-related diligence; coordinate with SOX and internal-controls efforts
• Policy, training & culture. Author enterprise risk and compliance policies, deliver targeted training, and embed a practical risk-aware culture across product and operating teams
• Cross-functional partnership. Operate as a trusted partner to Legal, Finance, Marketplace, FS Product, Engineering, Trust & Safety, Customer Service, and the grading brands — turning requirements into controls the business can actually run
• Team building. Recruit, structure, and lead the Risk & Compliance team, scaling headcount and managed-services support in line with the FS roadmap and fraud-volume growth.

Head of Risk and Compliance

Mechanical Engineer

• Collaborate with design, product, and engineering to ship everything from craft and polish updates to full-fledged, delightful experiences in our production web product
• Partner with the design and research teams to quickly build prototypes to test concepts internally and externally
• Establish, evolve, and maintain design foundations, systems, and patterns for the team, setting the bar for quality and consistency
• Work with and mentor feature engineers on design best practices, and help unblock designs or interactions within a specific feature

Senior Design Engineer, PSA

Customer Support

• Lead PCGS Customer Care Operations: Oversee all customer service functions including call center operations, inbound inquiries, order issue resolution, and dealer support. Ensure consistent, high-quality service across all customer touchpoints.
• Manage a High-Performing Customer Experience Team: Lead, mentor, and develop a team of customer care and event professionals. Establish clear performance standards, service metrics, and accountability across the organization.
• Improve Customer Service Processes: Identify opportunities to streamline workflows, reduce response times, and improve the efficiency and effectiveness of support operations through process improvements and technology adoption.
• Oversee PCGS Event Strategy and Execution: Manage the staffing, planning and execution of PCGS’s presence at domestic coin shows, trade and grades and drop-off events. Ensure events deliver strong customer engagement, operational efficiency, and high submission volumes.
• Enhance the Collector and Dealer Experience: Continuously improve how collectors and dealers interact with PCGS, protecting the brand while ensuring every interaction—from inquiries to submissions to events—reflects the company’s commitment to service excellence.
• Partner Cross-Functionally: Work closely with operations, marketing, product, sales, and finance teams to resolve customer issues, improve communication, and align service initiatives with broader business goals.
• Develop Customer Experience Metrics: Establish and monitor key performance indicators such as service levels, response times, resolution rates, and customer satisfaction to ensure continuous improvement.
• Escalation & Issue Management: Serve as the senior leader responsible for resolving complex customer issues, ensuring high-value clients and key dealers receive thoughtful and timely support.
• Drive Continuous Improvement: Implement best practices for customer service operations, call center management, and event execution to scale the organization as PCGS continues to grow.

Manager, Customer Experience

• Provide financial leadership on geographic expansion and business development plans, including new market entry analysis and investment case development
• Partner with grading and marketplace business leaders to deepen their teams' understanding of financial levers and drive performance improvement
• Communicate key financial and operational metrics to create transparency into international performance and inform strategic and operational decisions
• Collaborate across the broader Finance team and cross-functional partners to support strategic decisions with rigorous financial and economic analysis
• Own financial planning, forecasting, and reporting for international business units — ensuring accuracy, timeliness, and relevance to leadership needs
• Build and maintain financial models that support investment decisions, scenario planning, and long-term strategy for international markets
• Manage and develop 2–3 direct reports, setting clear priorities, providing coaching, and ensuring high-quality and timely delivery of team outputs
• Drive continuous improvement in financial processes, tools, and reporting capabilities to scale with the business
• Serve as a trusted thought partner to senior business leaders, bringing financial insight and strategic perspective to key decisions

Director, International Finance – Strategy

Backend Engineer

• Participate across the entire software development lifecycle, taking features from concept to production release
• Contribute backend and fullstack plumbing where needed to connect services, APIs, and product experiences end to end
• Collaborate with Product, Engineering, and partner teams to translate business requirements into clean technical designs
• Troubleshoot data, integration, and service issues across a large distributed codebase
• Contribute to technical documentation to improve maintainability and team velocity
• Help raise the bar on system design, observability, and engineering best practices across the team
• Leverage AI tooling, with a preference for Claude, to accelerate software design, architecture, and implementation while maintaining strong engineering judgment and code quality

Senior Software Engineer, Back-End – Power Packs

• Design and build scalable cloud-based systems on AWS that power core collectibles platforms and experiences
• Develop APIs and backend services
• Own technical architecture and delivery of end-to-end features, from design through deployment, with senior-level influence across teams
• Improve and evolve existing systems, identifying opportunities to enhance performance, scalability, and reliability
• Leverage modern AI tools and techniques to accelerate development, improve engineering velocity, and explore new ways of building
• Provide technical leadership through design reviews, code reviews, and mentorship, raising engineering quality across teams

Senior Software Engineer, Back-End – Vault

• Build and evolve multi-gateway payment integrations: Design, implement, and maintain integrations with multiple payment gateway providers — including Stripe, PayPal, and others
• Deliver full-stack payment experiences: Develop backend payment services and APIs in C#/.NET while building intuitive customer-facing experiences in React, Svelte, and TypeScript
• Champion security, compliance, and resilience: Apply PCI-DSS best practices and resilient design patterns
• Take an AI-first approach to building: Leverage AI-assisted development tools throughout the software lifecycle
• Architect for scale and observability: Design and operate distributed, event-driven services on AWS and Kubernetes
• Drive cross-functional execution: Translate business requirements into technical solutions

Senior Software Engineer, Back-End – Payments

Program Manager

• Serve as the primary point of contact for PSA's grading partners, owning the health, satisfaction, and growth of each relationship
• Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, and Tech
• Drive program management for global partner implementations
• Partner with product, engineering, operations, marketing, finance, and analytics to launch new programs and support ongoing initiatives
• Manage project timelines, deliverables, and stakeholder updates across internal and external teams
• Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
• Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
• Identify process gaps and build scalable systems for program tracking and reporting
• Communicate program goals, progress, and results to executive stakeholders

Partnerships Program Manager

Support Engineer

• Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just reporting bugs but providing reproducible test cases, code-level insights, and proposed fixes.
• Root Cause Leadership: Own the post-mortem process for technical escalations, documenting complex RCAs and workarounds to build a robust internal knowledge base
• Strategic Incident Management: Manage and prioritize high-severity escalations based on business impact and SLA requirements, ensuring transparent communication with stakeholders.
• Systemic Improvement: Analyze ticket patterns to identify technical debt or recurring product flaws, proactively advocating for "fix-it" sprints with Product leadership.
• Technical Mentorship: Design and deliver technical training or "office hours" for front-line representatives to improve their diagnostic skills and reduce escalation rates.
• Observability & Tooling: Utilize and improve monitoring/observability dashboards (Datadog/Splunk) to identify issues before they are reported by customers.