CVS Health

Compliance

• Define strategy, operating model, and priorities in partnership with the Executive Director
• Set goals, performance measures, and annual objectives
• Lead SOX transformation, control modernization, and automation initiatives
• Drive continuous improvement and organizational maturity
• Serve as a trusted advisor to senior leaders
• Establish governance forums, charters, and decision frameworks
• Manage executive reviews, steering committees, and planning sessions
• Track commitments, decisions, and follow‑through
• Design dashboards and scorecards for senior leadership
• Report on control health, deficiencies, remediation progress, and audit readiness
• Prepare materials for executive leadership and audit stakeholders
• Lead the SOX Compliance Hub PMO
• Oversee major initiatives, risks, dependencies, budgets, and resourcing
• Coordinate efforts across process controls, IT controls, remediation, technology, and reporting
• Lead executive and organizational communications
• Develop leadership presentations and board‑level materials
• Support change management for governance and transformation efforts
• Support implementation of GRC tools and reporting automation
• Standardize processes and improve scalability and transparency
• Identify opportunities to increase efficiency through technology

Senior Manager – SOX Compliance, Strategy & Governance

Business Operations

• lead oversight of financial reporting controls (SOX/ICFR) across CVS Health
• set the strategy, standards, and governance for how business process controls are designed, monitored, and improved
• work closely with senior leaders to ensure controls are consistent, effective, and scalable
• manage control deficiencies and remediation efforts
• act as main contact for internal and external auditors

Lead Director – Business Process Risk & Controls, SOX Compliance

General Counsel

• Work under the direction of Legal Counsel and Management to advise internal stakeholders on new laws impacting the healthcare industry
• Identify and analyze newly enacted and amended federal, state, and local laws, regulations, and other legal guidance
• Conduct legal research, interpret law, and determine applicability of new laws to the enterprise
• Analyze and report new legal requirements to internal stakeholders
• Work collaboratively with Legal Counsel and partners on legal and regulatory compliance matters
• Recommend practical advice for internal clients on legal issues related to enterprise-wide implementation of new legal requirements

Associate Legal Counsel

Analyst

• Proactively communicate with the key stakeholders to obtain, verify, and document clinician schedules
• Conduct quality assurance audits across multiple platforms and internal tools
• Master the breakdown of client memberships, core business objectives, and deployment tools
• Compile, clean, and organize Network Rosters, utilizing advanced reporting tools
• Collaborate closely with team members to ensure consistency in best practices
• Support strategic triage efforts and coordinate with stakeholders to address assignment barriers

Analyst, Capacity Coordination

Pharmacist

• support the pharmacy team in delivering operational and service excellence within your store
• ensure that pharmacy operations run smoothly
• assist patients and customers to deliver an exceptional experience
• follow all company SOPs at each workstation
• contribute to positive patient experiences by showing empathy and genuine care
• comply with CVS policies and procedures to ensure patient safety

Pharmacy Technician

• Ensure accurate entry of orders
• Maintain security of the pharmacy
• Adhere to required delivery schedules
• Verify orders entered by technician staff for accuracy
• Check for completeness and precision of all new and refill labels and orders
• Check for content and accuracy of all drug packaging and labeling
• Prepare and/or supervise sterile IV drug products or solutions, if required
• Assist in maintaining a perpetual inventory for schedule II drugs
• Knowledge of DEA and state law with regards to controlled drug dispensing
• Provide evening, weekend, and holiday coverage during scheduled rotation based on the needs of the business
• Follow all applicable state and government regulations including HIPAA
• Other duties as assigned

Dispensing Pharmacist, Long Term Care – Part Time

Full-stack Engineer

• Build and maintenance of Epic environments
• Lead Discovery calls and provide Level of Effort
• Facilitate design sessions with business leaders and analysts
• Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications
• Lead documentation efforts for discovery and implementation
• Ensure requirements and future state workflows are clearly defined
• Work with Project Managers to identify tasks and associated estimates.
• Support execution of vendor upgrades, system changes and environment maintenance procedures
• Participate in the analysis of current state processes and collaborate with clinical business and reporting users to create future state processes
• Identify and document process and data gap
• Participate in the creation and completion of project related deliverables including: Use Cases, Business requirements, Technical specifications, Scope documents, Gap analysis, Impact assessment

Senior Software Development Engineer – Ambulatory, MyChart

Business Analyst

• Support the team in meetings with internal and external customers to define high level report scope and requirements
• Support the team in coordination with different reporting teams to ensure that PBM based reports meet all requested information
• Maintain regulatory reporting documentation, trackers, and supporting artifacts for assigned reports
• Update Salesforce cases and related records with required information, status updates, and supporting materials throughout the reporting lifecycle
• Maintain report templates, instructions, and standardized documentation files in designated repositories
• Collect, organize, and route inputs from partner teams based on established instructions, trackers, and identified points of contact
• Prepare draft report files and supporting materials for review
• Track deadlines and reporting status
• Perform basic completeness, formatting, and validation checks and escalate missing information, inconsistencies, or open questions
• Maintain organized file structures in SharePoint, Teams, and shared folders, historical artifacts, and supporting documentation

Business Analyst, Regulatory Reporting Solutions

ServiceNow

• Configure, deploy, and operate Now Assist capabilities (Skills, Agents, Agentic Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator)
• Integrate and align Moveworks with ServiceNow experiences, ensuring seamless handoff, consistent intents, and enterprise-approved patterns
• Develop within platform-level AI standards for enterprise re-use and scalability
• Design and maintain reusable AI configurations, including Skills and Agents
• Define reference architectures for common use cases across AI configurations
• Leverage out-of-the-box and configurable AI features wherever possible to maximize maintainability and upgrade safety
• Establish operational runbooks for AI capabilities, including monitoring, incident response, and problem management

Staff ServiceNow AI Engineer

• support execution and coordination of PBM, Medicaid, and Licensure regulatory and state reporting requirements
• meet with internal and external customers to define high level report scope and requirements
• coordinate with different reporting teams to ensure that PBM based reports meets all requested information
• support documentation of regulatory reporting requirements and maintain supporting artifacts
• ensure Salesforce intake cases are complete, accurate, and updated throughout the reporting lifecycle
• prepare, maintain, and validate client lists used for regulatory reporting
• maintain report templates, instructions, and version-controlled files
• coordinate inputs from internal and external partner teams
• perform quality checks on report outputs for completeness and accuracy
• identify discrepancies and escalate issues appropriately
• support assembly of reporting deliverables for submission readiness
• maintain audit-ready documentation and artifact repositories

Senior Business Analyst, Regulatory Reporting Solutions

Collections

• Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing.
• Follow-up on unpaid, recouped payments, and underpaid claims.
• Resolve issues with nonpayment of invoices due to insurance problems.
• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
• Maintain patient demographic information and data collection systems.
• Research and respond to insurance companies and governmental payers regarding collection issues.
• Contact patients and Physician’s offices as needed to expedite claims processing.

Medical Insurance Collections Coordinator

• Support the pharmacy team in delivering operational and service excellence
• Assist patients and customers for an exceptional experience
• Ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately
• Complete inventory activities as directed
• Travel to stores in the market as needed by the business
• Assist with immunizations and monitor for adverse reactions as permitted by law

Operations

• Leading and developing supervisors as leaders — coaching them to manage performance, hold accountability, and develop their own teams
• Owning team performance outcomes including productivity, quality, attendance, service levels, and CMS-mandated turnaround times across multiple teams
• Identifying and addressing systemic performance patterns — not just reacting to individual misses, but inspecting recurring trends and driving sustainable improvement
• Partnering on client operations — supporting new and existing client implementations in collaboration with account services and cross-functional partners
• Leading workforce and workflow management — ensuring staffing, scheduling, and operational readiness to meet volume demands and financial targets
• Maintaining regulatory and audit readiness — ensuring all processes, documentation, and team practices align with Medicare Part D and Part B requirements
• Sourcing, interviewing, and hiring top talent in partnership with recruitment and business partners
• Leading daily operations and leadership calls — providing clear, executive-ready communication on team status, risks, and action plans
• Creating and maintaining standard operating procedures that reflect current work instructions and support consistent, compliant execution
• Managing to budget — aligning resources, staffing, and operational decisions to financial expectations
• Driving change management and continuous improvement — supporting implementations, process changes, and operational initiatives with a focus on sustainable results

Operations Manager

Customer Success Manager

• Examine sales, account management, and business retention metrics
• Control strategic business plans for accounts and customer relationships
• Support profitable growth and other business objectives
• Perform and support plan changes and ID card facilitation
• Conduct inbound phone calls and complete documentation requests
• Oversee prior authorization and accessibility processes
• Resolve claims issues and manage manual eligibility adds and terminations
• Facilitate and participate in external-facing meetings

Pharmacy Benefit Management Client Experience Manager

Project Manager

• Collaborates with the plan sponsor implementation team to gather and analyze client requirements
• Assists in developing implementation plans, and works with internal departments to ensure successful execution of implementation projects
• Interacts directly with plan sponsors, addresses inquiries, and provides guidance during the implementation process
• Facilitates and oversees the management of Renewal process and programs, ensuring successful implementation, execution, and delivery
• Participates and Advises on Weekly Case Calls to review complex cases in Salesforce
• Coaches team members with training and education sessions to ensure successful adoption of Renewal process and case requests
• Confers with internal and external stakeholders to gather and analyze requirements, identify potential risks, and develop mitigation strategies

Senior Manager – SOX Compliance, Strategy & Governance

Lead Director – Business Process Risk & Controls, SOX Compliance

Associate Legal Counsel

Analyst, Capacity Coordination

Pharmacy Technician

Dispensing Pharmacist, Long Term Care – Part Time

Senior Software Development Engineer – Ambulatory, MyChart

Business Analyst, Regulatory Reporting Solutions

Staff ServiceNow AI Engineer

Senior Business Analyst, Regulatory Reporting Solutions

Medical Insurance Collections Coordinator

Pharmacy Technician

Operations Manager

Pharmacy Benefit Management Client Experience Manager

Manager, Project Management