CVS Health

Director

• Identify and communicate measurement best practices
• Manage a team of client‑facing insights managers
• Guide measurement roadmap with product and data science teams
• Serve as an advisor to external client leaders
• Lead complex, strategic discussions on measurement methodologies
• Develop insights to inform best practices and performance benchmarks
• Stay ahead of emerging trends in measurement

Director, Client Insights – Strategy

Account Manager

• overseeing all day-to-day PBM operations
• acting as the liaison between clients and cross-functional internal teams
• ensuring timely/successful delivery of client requests
• managing the resolution status of routine to complex requests
• driving resolution within a timely manner and ensuring that all Client Performance Guarantees are met

Account Manager – Analyst

Machine Learning Engineer

• Implement AI-powered services and application features that integrate enterprise data and systems with LLMs and ML models
• Contribute to solution design by proposing approaches, identifying dependencies, and documenting tradeoffs and implementation plans
• Deliver features using strong engineering practices: test automation, code review, CI/CD, and operational readiness
• Build and tune RAG pipelines and implement prompt patterns
• Contribute to evaluation suites and regression testing to ensure quality and safety
• Implement guardrails and security controls under guidance from senior engineers
• Instrument services with metrics, traces, logs, and dashboards
• Support performance and cost optimization efforts

Senior Machine Learning Engineer – Generative AI, Full-Stack Applications

• continuously assessing market trends, competitive landscape, and regulatory dynamics to inform direction, guide teams to solve problems, and to rapidly deliver new solutions to the market.
• influence decision making by working closely with senior executives and business partners at all levels of the organization to understand business goals, client needs, and operational feasibility
• defining and evolving product vision, strategy, and multi-year roadmaps aligned to enterprise and client needs
• monitor product performance and drive continuous improvement through data and feedback
• managing multiple concurrent initiatives, prioritizing effectively in a fast-paced, evolving environment
• collaborating cross-functionally to gain knowledge of high-level product strategy as well as product details to clearly articulate the value to the market.
• simplifying complex pricing and financial strategies to develop strategic product positioning.
• communicating and presenting effectively to educate internal and external stakeholders on current product messaging.
• supporting go to market efforts by developing ideal client fit criteria, forecasting, analyzing the market, and applying client feedback.
• lead, mentor, and develop a team of product leaders while fostering a culture of accountability, innovation and continuous improvement.
• supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer-centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve.

Lead Director, Product

Full-stack Engineer

• Architect, design, and implement highly scalable, fault tolerant, cloud native services using container orchestration platforms (e.g., Kubernetes) and fully automated CI/CD pipelines following DevOps principles
• Apply advanced software engineering practices across the full SDLC—including domain driven design (DDD), design patterns, secure coding, automated testing strategies (unit, contract, integration), code quality gates, trunk based development, and continuous observability
• Troubleshoot and lead resolution of complex distributed system issues, including data consistency challenges, cross service dependency failures, performance bottlenecks, and distributed tracing analysis using tools
• Collaborate with product, architecture, and business stakeholders to define long term technical roadmaps, shape functional and non functional requirements, influence prioritization, and define measurable KPIs to evaluate engineering and business outcomes
• Design and enforce microservice resiliency patterns such as circuit breakers, bulkheads, retries with exponential backoff, rate limiting, and service discovery, ensuring consistent adherence across all service integrations
• Build and optimize real time streaming data pipelines leveraging event streaming platforms (e.g., Kafka, Pub/Sub) and CDC frameworks to propagate data from SQL/NoSQL stores to analytics and ML systems with strict latency and throughput requirements
• Collaborate closely with engineering, platform, and business teams to deliver cost optimized, scalable solutions—leveraging cloud cost profiling tools, storage tiering strategies, service right sizing, and architectural simplification
• Own the reliability, performance, and lifecycle of existing platforms, including production support, SRE aligned operational excellence, automated recovery strategies, and incremental modernization/refactoring
• Influence and standardize the use of emerging technologies, frameworks, and tooling to streamline development processes and advance overall search quality
• Lead technical risk assessments, architectural reviews, compliance validation, and engineering audit activities, providing mitigation strategies aligned with security, governance, and regulatory frameworks
• Mentor and develop engineers across levels, providing architectural guidance, conducting design reviews, establishing engineering standards, and promoting a culture of technical excellence and knowledge sharing

Staff Software Development Engineer – Fulfillment

Underwriter

• Responds to Production Support tickets, isolates root cause, and determines path to resolution.
• Facilitates best practice user-training exercises
• Suggests and prioritizes product improvements based on materiality
• Communicates to business users and other ecosystem stakeholders using professional and customer service focused demeanor
• Leverages understanding of the business to ensure product requirements are accurately captured and communicated
• Develops tools and procedures to create efficiencies in areas such as testing and defect resolution
• Assists with UAT and broader testing efforts to minimize future defects stemming from initial development
• Develops financial analyses to support future modeling improvements
• Designs technical solutions and reporting capabilities addressing Business issues and concerns.

Manager, Underwriting Model Product Support

Analyst

• Act as the Subject Matter Expert (SME) for Service Operation’s Call Analytics platform
• Analyze call transcripts, sentiment data, and trend reports, and established KPI’s to identify specific process gaps, compliance risks, and operational inefficiencies
• Lead and coordinate more complex, cross-functional analysis and project work
• Develop and maintain reports for leadership; respond to ad hoc data requests
• Maintain the analytics knowledgebase; provide continuous recommendations for updating process steps
• Translate complex call data into actionable process improvement roadmaps
• Investigate and resolve data discrepancies between the call analytics software and other reporting tools
• Manage platform access, license rosters, and vendor relationship

Senior Analyst, Process

Consultant

• accountable for designing models and reporting related to PBM financial, pricing, and analytics
• provide guidance and direction to internal constituents and consulting team members
• responsible for transferring knowledge, best practices, methodology and tools to internal partners
• may be responsible for concurrent initiatives as team lead and/or team member

Manager, Business Consultant – IC

• responsible for internal applications for Java technology stack
• design, develop, and implement digital solutions and systems by applying advanced technical expertise to architect and code software applications
• collaborate with cross-functional teams
• contribute to the overall technical direction and innovation of digital engineering projects
• includes development responsibility to design, develop, build, test, enhance, and maintain Java, Spring boot web-based, user interface applications
• code and help with coding and leading the work and coordinate with both business and IT stakeholders
• lead the applications as a technical owner and accountable for all things related to application strategy, performance and future enhancements
• work in a collaborative environment, contributing to Agile ceremonies
• lead the design of efficient and user-friendly software products to advance and support business needs

Senior Software Development Engineer

Proposal Manager

• Lead oversight of subcontractor and diverse supplier RFP requirements across all proposal opportunities
• Partner with stakeholders and subject matter experts to gather and validate all information required to meet subcontractor and diverse supplier requirements
• Complete all subcontractor and diverse supplier forms with accuracy, completeness, and full compliance
• Build and sustain strong relationships with key proposal stakeholders, serving as the Proposal team’s primary point of contact for subcontractor and diverse supplier requirements
• Direct the proposal workplan to ensure full alignment with project requirements, deliverables, and compliance expectations
• Analyze RFPs, attachments, and amendments to identify and capture all direct, derived, and implied requirements
• Lead the end-to-end proposal development process through final submission, ensuring quality, alignment, and on-time delivery
• Plan, schedule, and facilitate color team reviews to strengthen quality, alignment, and overall proposal readiness
• Lead internal meetings and training, tailoring content to engage stakeholders, resolve issues, mitigate risk, and drive timely decisions
• Establish standards, define processes, and equip team members with the guidance and training needed to execute their roles effectively
• Develop and enforce proposal timelines and schedules, ensuring disciplined execution and strict adherence to deadlines
• Tailor proposal calendars and processes to each RFP while preserving process integrity and proactively addressing stakeholder needs and potential risks
• Ability to adapt to rapidly changing priorities and develop creative, effective solutions

Medicaid Proposal Director

Business Analyst

• Manage and oversee the standalone dental mailbox, including triage, routing, escalation management, and workflow coordination
• Partner with Sales to support standalone dental and vision growth initiatives
• Coordinate Gateway enhancement initiatives
• Support sales teams with RFP coordination, reporting requests, quote tracking, broker issue resolution, and strategic case support
• Support reporting and analytics related to standalone dental growth

Senior Project Management Analyst, Aetna Dental/Vision

Pharmacist

• Support the pharmacy team in delivering operational and service excellence
• Assist patients and customers to deliver an exceptional experience
• Ensure that pharmacy operations run smoothly and prescriptions are filled accurately
• Complete basic inventory activities as directed

Pharmacy Technician

Software Engineer

• Lead multiple development teams consisting of Senior and Associate level engineers primarily focused on providing guidance, mentorship, and achieving company’s business objectives
• Set technical direction and strategy for the team aligning with organizational goals.
• Manage large cross functional projects and collaborate with multiple partners, aligning priorities, resolving conflicts, and maintaining productive relationships.
• Plan, organize and execute software development projects from inception to delivery. Troubleshoot complex issues and provide technical solutions for timely resolution.
• Participate in technical solutions, provide technical guidance and on time delivery.
• Review and approve engineering designs, technical documentation, and project plans.
• Develop and implement strategies to drive technical excellence and innovation.
• Ensure the department adheres to best practices, quality standards, and industry trends.
• Foster a culture of continuous improvement and professional development within the team.
• Manage staffing, budgeting, and equipment procurement.
• Perform capacity planning for multiple teams as well as high level project estimates.
• Communicate to business leaders of any abnormalities.
• Provide oversight of scheduled releases to ensure stability and accuracy.

Senior Manager, Software Development

Human Resources

• Manage the grievance procedure by receiving, tracking and investigating grievances as they arise
• Advise management on the administration of collectively bargained agreements and colleague discipline
• Analyze and interpret labor contracts to support development of labor relations policies and procedures
• Interact with and foster a positive relationship with internal/external union representatives
• Maintain a deep subject matter knowledge of federal, state, local and CVS Health labor regulations, policies, guidelines and procedures
• Continuously provide advice on updating policies, procedures, and practices as appropriate
• Assist in proposal development for collective bargaining and participate in negotiations as appropriate
• Provide training to leaders of unionized colleagues
• Evaluate and implement programs to improve employee relations and minimize grievance claims

Labor Relations Administrator

Call Center Representative

• Provide confident and professional service to OSH patients
• Follow current Prescription Refill policy
• Remain engaged with patients without background distraction
• Clear and precise documentation while on a call
• Complete documentation for all patient requests prior to ending a call
• Check the CareReq queue and ensure CareReqs are complete
• Complete all tasks or requests that are within the scope and ability of the role
• Schedule appointments for patients that may be off-cadence or are requesting an appointment
• Arrange transportation for clinic visits
• Aware of organizational goals and visibly strives to meet departmental metrics
• Other duties as assigned