Dermalogica

Customer Retention Specialist

• Own the monthly CRM calendar across Email, SMS, and Push.
• Lead the expansion into new channels, specifically WhatsApp and other emerging growth initiatives.
• Establish a culture of "test and learn."
• Responsible for a continuous A/B testing roadmap.
• Design, build, and optimize complex automated flows (welcome series, post-purchase, win-back) and high-impact manual campaigns.
• Move beyond basic demographics to hyper-target consumer cohorts based on LTV, purchase frequency, and behavioral triggers to maximize conversion.
• Establish a rigorous reporting cadence (weekly/monthly), translating raw data into actionable insights.
• Act as the power user for our tech stack, ensuring seamless data flow between Shopify, Klaviyo, GA4, and RetentionX.
• Partner with design teams to ensure high-aesthetic standards while rigorously testing layouts and CTAs to prove out the elements that actually drives revenue.

Retention Specialist

Brand Manager

• Supports the Brand Manager in the strategic development and execution of annual Marketing plans including new product launches, trade promotions, visual merchandising, and advertising for the professional channel
• Measures and reports performance of executions, assessing against clear goals (ROI and set KPIs)
• Shares insights with stakeholders while actioning learnings to further drive growth of the business
• Identifies blank space opportunities through sales data, competitive insights/trends, new product information, etc.
• Participates in the planning and directing of brand image consistency in visual merchandising, brand/promotional materials, and activations
• Assists in managing overall brand health and leading SKU management through ownership of new SKU creation procedures, price list and order forms
• Manages launch adaptation from global assets to local market relevance and activation
• Supports material development for English and French Canada including point of sale displays, sales presenters, education calendars, event support, collateral, etc.
• Ensures strong merchandising tools are implemented at the skin centre level
• Leads communication for professional channel with the development and distribution of the monthly Profit Flash, PRO Flash, and e-blasts
• Collaborates with the digital team to aid in the development of the social media calendar and content creation
• Partners with PR to stay abreast of earned, organic and press activity to share with the professional community
• Works with the Education team to ensure that product training pieces are effectively rolled out to accounts and their Professional Skin Therapists
• Coordinates all promotional updates to B2B order management system with e-commerce team
• Supports the sales team with new business prospecting initiatives and develop tools as needed
• Takes ownership of projects from concept through execution, overcoming obstacles and driving solutions.
• Independently manages competing priorities and project timelines while ensuring key business objectives are met.
• Proactively identifies business opportunities, risks, and process improvements, bringing forward recommendations and action plans.
• Establishes and maintains ongoing dialogue with U.S. and International marketing counterparts to leverage brand and project harmonization
• Assists the Brand Manager with forecast planning for B launches and promotional activities
• Tracks competitor activity as well as category trends and provides feedback internally
• Visits accounts and attends business events to gain a deeper understanding of the market

Assistant Brand Manager

• Supports the Brand Manager in the development of annual marketing strategies
• Leads the execution of key initiatives across the retail channel, including new product launches, trade promotions, and visual merchandising programs for flagship locations, Sephora, and student stores
• Measures and reports performance of executions, assessing against clear goals (ROI and set KPIs)
• Shares insights with stakeholders while actioning learnings to further drive growth of the business
• Identifies blank space opportunities through sales data, competitive insights/trends, new product information, etc.
• Participates in the planning and directing of brand image consistency in visual merchandising, brand/promotional materials, and activations
• Assists in managing overall brand health and leading SKU management through ownership of new SKU creation procedures and UPC forms
• Manages launch adaptation from global assets to local market relevance and activation
• Owns material development for English and French Canada including point of sale displays, sales presenters, education calendars, event support, collateral, etc.
• Ensures strong merchandising tools are implemented at store level
• Coordinates online merchandising, providing copy and assets for relevant retailers
• Collaborates with the digital team to aid in the development of the social media calendar and content creation/pitching for retail channels
• Partners with PR to stay abreast of earned, organic and press activity to share with retail partners
• Works with the Education team to ensure that product training pieces are effectively rolled out to key accounts and their Professional Skin Therapists
• Establishes and maintains ongoing dialogue with U.S. and International marketing counterparts to leverage brand and project harmonization
• Assists the Brand Manager with forecast planning for B launches and promotional activities
• Tracks competitor activity as well as category trends and provides feedback internally
• Visits accounts and attends business events to gain a deeper understanding of the market
• Ad hoc projects as needed

Assistant Brand Manager, Retail

Account Executive

• Achieve monthly, quarterly, and annual sales targets across assigned accounts
• Drive sell-in aligned to sell-out performance through strategic recommendations
• Identify upsell, cross-sell, and promotional opportunities
• Execute outbound sales calls to nurture existing accounts and unlock new revenue streams
• Build and maintain strong relationships with salon, spa and Medspa partners
• Act as a trusted advisor, providing tailored business solutions to support account growth
• Maintain consistent communication cadence via phone, email, and virtual meetings
• Ensure customer satisfaction, retention, and long-term partnership development
• Promote Dermalogica’s education programs, workshops, and digital learning platforms
• Support customers in building knowledge, confidence, and retail success
• Maintain accurate account data, sales activity, and pipeline tracking in CRM systems
• Analyze account performance, purchasing behavior, and growth opportunities through Power BI, Sugar CRM and Gorgias
• Partner with field sales, education, marketing, and customer service teams

Inside Sales Consultant

Consultant

• Drive Dermalogica’s sales performance in your territory through strategic planning, account support, events, and business development
• Cultivate deep relationships with partners across day spas, luxury spas, salons, medspas, and physician-led aesthetic clinics, understanding the nuances of both retail and clinical environments
• Support and elevate Professional Skin Therapists (PSTs) and clinical providers by aligning Dermalogica solutions with treatment protocols, service offerings, and patient/client journeys
• Take full ownership of account development, including proactive lead generation and conversion of qualified prospects within both traditional spa and medical aesthetics channels
• Execute in-field training, merchandising, product launches, and marketing activations tailored to retail, treatment room, and post-procedure skincare environments
• Drive territory sales growth by executing a strategic routing plan and nurturing relationships across spa, salon, medspa, and physician-led accounts
• Open new business through targeted prospecting within medical aesthetics clinics, dermatology offices, and professional skincare environments
• Leverage sell-through data to build actionable, customized growth plans that support treatment protocols, retail strategy, and post-service care recommendations
• Support marketing initiatives and product launches with in-field education, merchandising, and activation across both retail and clinical settings
• Coordinate and support education events, trade shows, and brand experiences for PSTs, spa teams, and healthcare professionals
• Maintain an organized territory plan using CRM tools and Outlook calendar
• Travel regularly within your territory; occasional overnight travel may be required for training, meetings, or regional events.

Business Consultant

Account Manager

• Own the full sales cycle for new partnership schools: from prospecting school owners and corporate decision-makers through pitch, negotiation, and contract signing.
• Build and maintain an active pipeline of prospective esthetic and cosmetology schools across the East Coast, prioritized by enrollment size, revenue potential, and strategic fit.
• Deliver compelling in-person pitches using Dermalogica's value proposition, new account opening packages, and partner engagement tools.
• Manage the East Coast portfolio of partnership schools as key accounts, with clear account plans, growth targets, and touchpoint cadences for each.
• Drive consistent reorders of Dermalogica student kits and wholesale retail inventory; identify and close expansion opportunities within each account.
• Lead in-person Quarterly Business Reviews with top schools, presenting performance, opportunities, and joint growth plans.
• Execute the promotional and marketing calendar within the territory, ensuring schools activate programs fully and on time.
• Represent Dermalogica at East Coast tradeshows, beauty conferences, skin health panels, career fairs, and vocational school networking events to build brand presence and pipeline.
• Maintain accurate pipeline, account, and activity; forecast new school signings and reorder revenue for the territory. Track performance against new-door and portfolio growth targets, reporting regularly to leadership on progress, risks, and recommended actions.

Sales Manager, Partnership Schools

• Own the full sales cycle for new partnership schools: from prospecting school owners and corporate decision-makers through pitch, negotiation, and contract signing.
• Build and maintain an active pipeline of prospective esthetic and cosmetology schools across the East Coast, prioritized by enrollment size, revenue potential, and strategic fit.
• Deliver compelling in-person pitches using Dermalogica's value proposition, new account opening packages, and partner engagement tools.
• Manage the East Coast portfolio of partnership schools as key accounts, with clear account plans, growth targets, and touchpoint cadences for each.
• Drive consistent reorders of Dermalogica student kits and wholesale retail inventory; identify and close expansion opportunities within each account (additional campuses, programs, or retail placement).
• Lead in-person Quarterly Business Reviews with top schools, presenting performance, opportunities, and joint growth plans.
• Execute the promotional and marketing calendar within the territory, ensuring schools activate programs fully and on time.
• Spend the majority of working time in the field: school visits, prospect meetings, ride-alongs, and events, with a structured territory routing and call cadence.
• Represent Dermalogica at East Coast tradeshows, beauty conferences, skin health panels, career fairs, and vocational school networking events to build brand presence and pipeline.
• Maintain accurate pipeline, account, and activity; forecast new school signings and reorder revenue for the territory.

• Own the full sales cycle for new partnership schools
• Build and maintain an active pipeline of prospective esthetic and cosmetology schools
• Deliver compelling in-person pitches for Dermalogica
• Manage the East Coast portfolio of partnership schools as key accounts
• Drive consistent reorders of Dermalogica student kits and wholesale retail inventory
• Lead in-person Quarterly Business Reviews with top schools
• Spend the majority of working time in the field
• Represent Dermalogica at East Coast tradeshows and industry events
• Coordinate with District Managers and field Business Consultants

• Own the full sales cycle for new partnership schools: from prospecting school owners and corporate decision-makers through pitch, negotiation, and contract signing
• Manage the East Coast portfolio of partnership schools as key accounts, with clear account plans, growth targets, and touchpoint cadences for each
• Drive consistent reorders of dermalogica student kits and wholesale retail inventory; identify and close expansion opportunities within each account
• Represent dermalogica at East Coast tradeshows, beauty conferences, skin health panels, career fairs, and vocational school networking events to build brand presence and pipeline
• Maintain accurate pipeline, account, and activity; forecast new school signings and reorder revenue for the territory

Sales Manager – Partnership Schools

• Own the full sales cycle for new partnership schools: from prospecting owners to contract signing.
• Manage the East Coast portfolio of partnership schools as key accounts.
• Drive consistent reorders of student kits and wholesale retail inventory.
• Execute promotional and marketing calendar within the territory.
• Spend the majority of working time in the field: school visits, prospect meetings, and events.
• Maintain accurate pipeline, account, and activity; forecast new school signings and reorder revenue.

• Own the full sales cycle for new partnership schools: from prospecting school owners and corporate decision-makers through pitch, negotiation, and contract signing.
• Build and maintain an active pipeline of prospective esthetic and cosmetology schools across the East Coast, prioritized by enrollment size, revenue potential, and strategic fit.
• Deliver compelling in-person pitches using Dermalogica's value proposition, new account opening packages, and partner engagement tools.
• Manage the East Coast portfolio of partnership schools as key accounts, with clear account plans, growth targets, and touchpoint cadences for each.
• Drive consistent reorders of dermalogica student kits and wholesale retail inventory; identify and close expansion opportunities within each account (additional campuses, programs, or retail placement).
• Lead in-person Quarterly Business Reviews with top schools, presenting performance, opportunities, and joint growth plans.
• Execute the promotional and marketing calendar within the territory, ensuring schools activate programs fully and on time.
• Spend the majority of working time in the field: school visits, prospect meetings, ride-alongs, and events, with a structured territory routing and call cadence.
• Represent dermalogica at East Coast tradeshows, beauty conferences, skin health panels, career fairs, and vocational school networking events to build brand presence and pipeline.
• Conduct field visits alongside Business Consultants and District Managers to strengthen local relationships and support post-graduation account conversion.
• Coordinate with District Managers and field Business Consultants to maximize local brand visibility and ensure graduate placement converts into professional account growth.
• Maintain accurate pipeline, account, and activity; forecast new school signings and reorder revenue for the territory.

• Own the full sales cycle for new partnership schools
• Build and maintain an active pipeline of prospective esthetic and cosmetology schools
• Drive consistent reorders of dermalogica student kits and wholesale retail inventory
• Manage the East Coast portfolio of partnership schools as key accounts
• Represent dermalogica at East Coast tradeshows, beauty conferences, and career fairs
• Maintain accurate pipeline, account, and activity reporting

Instructor

• Deliver engaging and interactive classroom instruction on Dermalogica products, treatments, and best practices in-person and via live-streaming
• Support in-salon, National Account, and undergraduate Partnership Schools training requirements
• Drive sales growth through interactive event support in Skin Centers and National Account partners
• Provide professional treatments to prospective accounts, social media influencers, and long-lead press
• Assist students in the Student Store to meet retail sales goals
• Stay up-to-date with the latest industry trends, innovations, and Dermalogica product offerings
• Represent Dermalogica to the highest standard at internal and external events, conferences, and trade shows