EMS Management & Consultants, Inc.

Project Manager

• Provide strategic leadership for project management function
• Oversee a portfolio of technology initiatives with a focus on AI-enabled solutions and Healthcare Revenue Cycle Management (RCM) innovations
• Establish and drive enterprise project management methodologies, governance, tools, and best practices
• Align project priorities with organizational strategy
• Strengthen collaboration between product and project management teams
• Ensure effective management of project scope, resources, budgets, risks, and quality
• Drive ROI planning and performance measurement
• Maintain and enhance project management processes and methodology in alignment with PMI and Agile guidelines
• Lead the migration, build-out, and optimization of the project management resource suite utilizing Microsoft Planner and adjacent MS tools
• Develop, implement, and govern project management processes, KPIs, visual dashboards, templates, and policies
• Prepare and deliver Monthly and Quarterly Business Reviews to Senior Leadership

Director, Project Management

Account Executive

• Independently manages a portfolio of healthcare clients.
• Drives client satisfaction, retention, and financial performance.
• Collaborates cross-functionally to deliver measurable business outcomes.
• Identifies risks, trends, and opportunities within client accounts.
• Demonstrates effective leadership in account management and stakeholder relationships.
• Leads client meetings, presentations, and business reviews.

Client Success Executive II

• Independently manages a portfolio of healthcare clients
• Driving client satisfaction, retention, and financial performance
• Apply EMS billing and account management knowledge
• Resolve client escalations independently
• Proactively identify risks, trends, and opportunities
• Lead client meetings, presentations, and business reviews
• Maintain accurate and timely documentation of client interactions

• Manage assigned client accounts within a defined scope
• Communicate respectfully and effectively while managing client escalations
• Lead the assigned Point-of-Delivery (POD) by facilitating meetings
• Analyze revenue cycle and operational data to identify trends
• Prepare for and participate in client meetings and performance reviews

Client Success Executive

Accountant

• Record cash receipts and manage account billing and receivables according to client contract.
• Prepare and analyze general ledger account reconciliations, maintain supporting schedules, research and resolve variances.
• Process vendor ACH payments and support treasury activities by preparing and processing client disbursements.
• Manage the accounting aspects of the IDR payment process, including processing mediator payments.
• Participate in the implementation, testing, maintenance, and enhancement of financial systems.
• Partner with internal departments, clients, and external vendors to resolve accounting, billing, payment, and financial reporting matters.
• Prepare monthly financial statements, reconcile bank accounts and subsidiary ledgers, analyze journal entries and account activity.
• Partner with operating departments to strengthen financial controls.

Senior Accountant

Customer Support

• Answer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner
• Identify each caller’s needs and determine the next appropriate action
• Accurately document each call and the outcome in Rescue Net Billing
• Identify appropriate situations for transferring/escalating a call
• Conduct all job tasks, duties, phone calls, and interactions with professionalism and respect

Customer Service Professional – Inbound

Revenue Cycle Specialist

• The Revenue Cycle Specialist is responsible for reviewing and processing claims in various stages of the revenue cycle in a timely and compliant manner
• Monitor overall client performance, identify potential loss or delay in revenue to ensure maximized reimbursement for assigned clients
• Initiate timely and proactive communication to payers to identify deficiencies and provide appropriate feedback to operational staff in order to resolve and prevent issues
• Prioritize, process, and delegate correspondence, rejections, denials, appeals, static claims, and all other follow up on claims in accordance with compliance standards and payer and client specifications
• Work independently to define problems, identify causes, and initiate steps necessary for resolution in a timely manner
• Regularly meet, and effectively communicate with, Supervisor Claims Management, onshore and/or offshore team members to ensure highest level of reimbursement is achieved
• Holistically approach client performance by utilizing big picture analysis, critical and lean thinking, innovation, curiosity, tenacity, and consistent and timely follow though
• Monitor and measure client performance outcomes in comparison to client commitments; identify barriers, seek and suggest solutions when desired outcomes are not achieved
• Stay abreast of industry changes and regulations to ensure adherence and proactive preparedness
• Exhibit strong customer service skills to build and maintain internal and external relationships in order to best address client needs.

Customer Success Manager

• Manage assigned client accounts within a defined scope, exercising judgment in prioritizing client needs and deliverables
• Manage day-to-day activities for assigned client accounts with increasing autonomy
• Communicate respectfully and effectively while independently managing and resolving client escalations
• Prioritize timely and effective responses to client and internal requests while continuously incorporating feedback and coaching
• Lead the assigned Point-of-Delivery (POD) by facilitating meetings
• Partner with senior Client Success Executives to support client satisfaction, retention, and performance outcomes
• Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities
• Prepare for and participate in client meetings, performance reviews, and follow-up activities
• Collaborate cross-functionally to align internal teams with client goals and expectations
• Maintain accurate and up-to-date documentation of client strategies, risks, and action plans
• Participate in onboarding and implementation activities for new client engagements
• Develop healthcare revenue cycle, compliance, and industry knowledge through training and on-the-job experience

• Responsible for focusing on maximizing account performance and client retention.
• Provide support related to the client account.
• Respond to client and internal needs and help drive the account management and client success model.
• Identify strategic needs for the department.
• Answer, resolve, or appropriately route Client Success phone calls and emails from clients and internal staff.
• Identify caller and communication trends and provide feedback to Client Success leadership.
• Track, summarize, and communicate call and email trends.
• Collaborate with Client Success leadership to support process design and recommend improvements.
• Ensure timely communication and consistent follow-up with clients and internal stakeholders.
• Support assigned client accounts by monitoring performance and providing insights and recommendations to improve outcomes.
• Perform other duties as assigned.

Client Success Representative

Insurance

• Provide leadership and managing the daily activities of the claims management teams
• Establish policies and procedures
• Maintain daily workflows to ensure specified turnaround times are met
• Provide work direction and overall performance management for the staff
• Oversee the daily coding process
• Coordinate and manage the distribution of work and scheduling for team
• Manage day-to-day reports, workflow, and communication between Team Lead and staff
• Conduct regular meetings with the team
• Monitor staff productivity and quality through internal performance systems
• Identify and communicate quality assurance findings, trends, training requirements, performance patterns, deficiencies, staffing needs, and areas needing improvement
• Compile and analyze data to recommend technology and other solutions for efficiencies and process improvement
• Ensure all HIPAA procedures are followed and violations are reported

Supervisor, Patient Insurance Specialist

Human Resources

• Owns and manages the end-to-end performance management process, including coaching managers on performance management, documentation, and tracking.
• Serves as the central owner of all Employee Relations matters, including investigations, policy violations, and workplace concerns.
• Conducts prompt, thorough, and impartial investigations, ensuring appropriate documentation and defensible outcomes.
• Advises managers on employee performance issues, risk mitigation, and appropriate actions.
• Develops and delivers guidance and training to strengthen performance management practices and documentation.
• Ensures consistent application of policies and practices across the organization.
• Identifies trends in performance management and ER matters and recommends proactive solutions.
• Provides operational oversight and support across HR Operations functions, including Payroll, Benefits, Compensation, HRIS, and HR Compliance, partnering with internal team members and external vendors to support effective service delivery and issue resolution.
• Ensures HR operational processes are accurate, efficient, and scalable.
• Partners with HRBPs and HR leadership to ensure alignment and effective execution of people practices.
• Performs other duties as assigned.

Manager, HR Operations – Employee Relations

• Manage assigned client accounts within a defined scope
• Communicate respectfully and effectively while managing and resolving client escalations
• Prioritize timely and effective responses to client and internal requests
• Lead the assigned Point-of-Delivery (POD) by facilitating meetings and prioritizing tasks
• Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities