Fiserv

Account Executive

• Proactively engage with business owners & restauranteurs within Restaurant Depot, initiating face to face conversations to identify their needs and offer tailored solutions.
• Drive sales growth by leveraging deep product knowledge to educate potential customers on POS systems and online ordering platforms, converting leads into loyal clients through personalized consultative selling strategies.
• Install Clover systems at Client locations and provide hands on training to ensure smooth integration and optimal use.
• Exemplify Fiserv core values by upholding the highest ethical standards and fostering genuine connections with clients and colleagues alike.
• This role requires travel within the Chicago, IL area, collaborating with Restaurant Depot Locations to introduce Clover to restaurant owners.

Outside Sales Representative

Compliance

• Monitor compliance with applicable laws, regulations, and internal policies across assigned business processes and activities.
• Conduct compliance assessments, control reviews, and testing activities to identify gaps, document findings, and support remediation planning.
• Analyze regulatory requirements and business changes to evaluate potential impacts on processes, controls, and procedures.
• Partner with Legal, Risk, Internal Audit, and business stakeholders to support issue resolution, corrective actions, and ongoing compliance oversight.
• Prepare compliance reporting, risk summaries, and documentation for management review, internal governance forums, and regulatory examinations.
• Maintain policies, procedures, standards, and evidence repositories to support audit readiness and regulatory response activities.
• Support training and awareness efforts by helping business partners understand compliance requirements and control expectations.

Compliance Manager

Learning and Development

• Facilitate new hire training programs for Collections (1st and 3rd party environments).
• Deliver ongoing coaching and refresher training focused on call quality, compliance, and performance metrics.
• Train associates on FDCPA guidelines, call handling, and proper documentation.
• Use needs assessments to identify performance gaps and recommend training solutions.
• Support the design and development of collections-specific training content (e.g., scripts, objection handling, compliance modules).
• Partner with Operations to reinforce KPIs such as call volume, right-party contact, promise-to-pay, and collections targets.
• Conduct program impact analysis and support performance improvements.
• Assist with LMS administration, scheduling, and training logistics.

Training Specialist

Artificial Intelligence

• Partner with Product and Engineering leaders as a co-owner of quality, bringing the testing strategy, domain judgment, and evidence to jointly define what “good” looks like and what’s ready to ship
• Apply deep banking and Finxact domain knowledge to validate that the system behaves the way it should, not just that scripts pass — catching correctness and behavioral issues, not only broken builds
• Define and champion the testing and quality strategy across the Finxact Experience landscape, establishing the standards, coverage targets, and quality gates that everything ships through
• Define clear, defensible test plans across both automated and manual coverage, and be able to walk stakeholders through them
• Design, build, and maintain a modern test automation suite for the Finxact Console — end-to-end, API/contract, and regression — integrated into CI/CD so quality is enforced in the pipeline, not after the fact
• Shape and run the evaluation strategy for our AI/LLM ecosystem — automated and manual — building eval suites and prompt/output regression that measure accuracy, groundedness, safety, and consistency, and gate releases accordingly
• Partner closely with engineers, who own development, while you own the quality bar, the measurement, and the release gate for new features
• Serve as the point of quality for every release — making the call that there are no meaningful regressions and that new functionality meets the quality bar before it ships
• Provide a testing framework and standards for developers to build against, and enforce compliance across the team
• Bring best-in-class QA practice, tooling, and a quality culture to the team, leveling everyone up through standards, documentation, and example

Senior Experience, AI Quality Lead

Technical Program Manager

• Lead end‑to‑end planning and execution of complex, cross‑functional technical programs with significant executive visibility
• Define program scope, success criteria, governance, and integrated timelines while proactively managing risks, issues, dependencies, and change
• Keep internal and external stakeholders aligned and informed through transparent, ongoing communication and clear decision‑making forums
• Ensure program execution follows FTS governance models, methodologies, and delivery standards
• Proactively identify delivery challenges, evaluate alternative solutions, and lead issue resolution and escalation when needed
• Provide matrix leadership to program and project managers, holding teams accountable to delivery and quality expectations
• Manage full program financials, including business cases, forecasts, spend approvals, actuals, and remaining budget
• Oversee client communications, end‑to‑end testing, cutover readiness, and formal signoff prior to all production go‑live activities

Senior Technical Program Manager

Analyst

• Investigate and resolve payment exceptions during the payment processing cycle and in compliance with policies and regulations
• Analyze payment discrepancies and reconcile financial data across various systems to ensure accuracy
• Communicate payment discrepancies to inform internal and external stakeholders including issuer remediation and escalation to management
• Support and monitor existing automations, working directly with project analysts on issue resolution, enhancements, and testing
• Partnering with subject matter experts to support issue remediation and escalate concerns when needed
• Working with internal teams and external network representatives to resolve operational issues
• Supporting internal and external association or network releases impacting daily work

Payment Exceptions Analyst

Director

• Develop a comprehensive healthcare product strategy aligned with Clover’s overall mission, business priorities, and annual operating plan, with a P&L responsibility.
• Establish a clear healthcare product vision and multi-year roadmap, prioritizing capabilities based on provider needs, regulatory requirements, market dynamics, and business objectives, while building senior-leader alignment across the firm.
• Identify emerging trends and technological advancements across healthcare payments, revenue-cycle management, and digital health solutions to maintain competitive differentiation.
• Foster a culture of data-informed decision-making that remains grounded in the voice of healthcare providers, patients, and the financial performance goals of the organization.
• Drive the end-to-end product development lifecycle, from ideation through launch, ensuring timely, high-quality delivery of reliable, scalable, secure, and compliant healthcare solutions.
• Partner closely with product development teams to define and prioritize feature enhancements and new offerings tailored to healthcare workflows, including eligibility verification, patient billing, insurance adjudication, and point-of-care collections.
• Collaborate with engineering and design teams to define product requirements, user stories, APIs, and integrations with major EHR and Practice Management Systems.
• Lead the creation of exceptional user experiences for both providers and patients, ensuring Clover’s healthcare products are intuitive, transparent, and reduce administrative burden while improving financial outcomes.
• Develop and execute strategic plans to drive sales growth and expand market share within the healthcare industry.
• Conduct in-depth market and customer research to understand healthcare provider pain points, patient financial challenges, and the competitive landscape.
• Lead, mentor, and inspire a team of direct and/or indirect product managers and designers to build best-in-class healthcare products through a structured, disciplined product management approach.

Product Director

Consultant

• Act as a high-performing Merchant Sales Representative to drive growth within the healthcare vertical
• Focus on acquiring new business and expanding existing relationships
• Deliver tailored payment and SaaS solutions that simplify operations and improve the patient payment experience
• Work in a fast-paced, consultative sales environment partnering with healthcare providers

Practice Pay Business Consultant

Product Manager

• Define and execute roadmap for Snap Pay core application experiences (A/R automation with omnichannel digital payments solutions, and Electronic Invoice Presentment and Payment) enhanced with Value Added Services (e.g., Financing, Fraud, Cross-border).
• Deeply understand customer needs and use front-line insights to evaluate new feature enhancement concepts, along with competitive landscape and ROI analysis.
• Manage end-to-end delivery of multiple large, technical product initiatives within committed time periods, ensuring a successful build outcome and best-in-class user experience.
• Do all the things you’d expect from a product manager, like driving planning, prioritization, defining business and functional requirements, creating concept prototypes, measuring product performance with relevant KPIs with cross-functional stakeholders.
• Create commercial ready product solutions with go-to-market strategies, ensure quality with compliance and legal requirements.

Senior Product Manager, B2B

Software Engineer

• Lead a technology team building modern billing and payment applications using current technologies in an open, agile environment
• Drive delivery, code reviews, quality, and continuous improvement while collaborating across development, operations, project management and account teams
• Hands-on Technical lead working with DEV teams to support the deliverables
• Oversee the full software development lifecycle for a group of developers and testers in an agile environment
• Maintain relationships with internal and external partners during implementations to ensure critical issues receive prompt management attention
• Mentor technical staff during projects; work with each resource to define career paths and identify appropriate training
• Responsible for hiring, training, staff development, performance appraisals, corrective action and pay review of technical personnel
• Coordinate with internal Fiserv groups to identify and implement improvements to the client implementation process
• Develop and establish department standards and procedures; recommend efficient practices for implementing new or upgraded products and evaluate/report progress and results

Lead J2EE Developer

Business Analyst

• Turn business needs into clear, actionable requirements for teams
• Create and maintain product documentation (requirements, workflows, use cases)
• Work closely with Product Managers, technical teams, and vendors
• Gather requirements and confirm vendor and hardware capabilities
• Track vendor requirements, constraints, and timelines that may impact delivery
• Evaluate vendor solutions based on performance and business fit
• Support hardware launch readiness by aligning processes, systems, and teams
• Document setup, configuration, logistics, and deployment needs
• Partner with Operations and Hardware teams to prepare for launches and upgrades
• Identify risks, gaps, and dependencies across teams and partners
• Support issue tracking, root cause analysis, and resolution
• Support testing to ensure solutions meet business needs
• Assist with the documentation of deployment requirements, including configuration, provisioning, logistics, certification, and support considerations
• Partner with Hardware Services and Operations teams to validate readiness for device launches and upgrades, identifying risks and gaps
• Assist in coordinating activities for large-scale enterprise rollouts, including pilot planning, phased deployments, and issue tracking
• Assist with user acceptance testing (UAT), validation, and post-release reviews to ensure delivered solutions meet defined requirements and business objectives

• Support client solutions and relationship management for Settlement Controls & Solutions (SCS).
• Act as the first response point for client inquiries and the primary contact for issues affecting client reconciliation.
• Analyze inquiries to identify opportunities and collaborate with SCS data analytics to improve quality outcomes.
• Conceptualize innovative approaches to modernize processes.
• Engage and partner with cross functional teams to resolve outstanding inquiries.
• Review Out of Balance scenarios to provide proactive communications to clients.
• Drive the creation of SCS Business Engagement training material and maintain processes and procedures.

Business Engagement Analyst

Call Center Representative

• Monitor and evaluate customer calls, written inquiries, and chat interactions using established quality standards and approved evaluation forms
• Complete accurate quality reviews by documenting scoring decisions, required comments, supporting references, flags, remarks, and submission steps
• Provide timely coaching to associates, including reinforcing expectations, explaining scoring decisions, and addressing performance gaps below established thresholds
• Conduct recurring one-on-one coaching sessions with assigned associates to review results, discuss trends, answer questions, and support performance improvement
• Partner with frontline leaders to review team quality scores, recurring trends, repeated opportunities, and recommended coaching or remediation actions
• Participate in calibration sessions with quality peers and managers to promote consistent scoring, shared interpretation of standards, and alignment on evaluation expectations
• Analyze quality results to identify trends, process gaps, and development opportunities that support coaching, training, and operational improvement
• Maintain documentation, assignments, and supporting records in approved systems and shared repositories to ensure monitoring accuracy and reporting integrity

Contact Center Quality Analyst

Project Manager

• Define and execute the enterprise PMO strategy, driving alignment with corporate objectives and long-term business outcomes
• Provide executive oversight of large-scale, complex portfolios, ensuring delivery of strategic programs on time, within scope, and aligned to client commitments
• Establish and institutionalize enterprise governance frameworks, standards, and best practices across all programs and portfolios
• Lead enterprise-wide resource strategy, including capacity planning, global staffing models, and workforce optimization
• Partner with C-level and senior business leaders to align program execution with organizational priorities and transformation initiatives
• Drive continuous improvement and maturity of project delivery capabilities across the organization
• Own financial management responsibilities, including budgeting, forecasting, and cost optimization for the PMO and associated programs
• Build, lead, and develop a high-performing leadership team of PMO Directors and Senior Leaders
• Champion talent strategy and succession planning, developing the next generation of project and program leaders
• Act as a thought leader and change agent, promoting enterprise adoption of modern delivery methodologies (Agile, hybrid, scaled delivery frameworks)

Vice President, Enterprise Project Management Office

• As a Professional Services Technical Consultant, you will design, develop, maintain, and support account reconciliation and positive pay solutions within the ARP/SMS platform from Fiserv.
• You will work directly with financial institution clients, internal delivery teams, and product stakeholders to deliver reliable mainframe-based solutions that support treasury management operations, exception processing, and reconciliation workflows.
• Develop, modify, and maintain COBOL applications in an IBM z/OS environment supporting ARP/SMS batch and online processing.
• Configure and extend ARP/SMS functionality for positive pay reporting, same-day and next-day exception processing, and account reconciliation services.
• Customize file layouts, control tables, and reconciliation workflows to meet client business requirements for partial and full deposit reconciliation.
• Troubleshoot and resolve production incidents involving ARP/SMS jobs, Customer Information Control System (CICS) transactions, file transfers, and data integrity issues.
• Optimize COBOL programs, Job Control Language (JCL), and Database 2 (DB2) or Virtual Storage Access Method (VSAM) access methods to improve online performance and batch efficiency.
• Create and maintain technical specifications, runbooks, and workflow documentation to support implementation and ongoing production support.
• Collaborate with clients, internal delivery teams, and product stakeholders to define requirements, validate solutions, and support successful delivery.