GE HealthCare

QA Engineer

• Support a program (plan, prepare and execute) of internal and external audits for QRA.
• Ensure all identified actions / observations are appropriate to remediate the deficiency and are completed in a timely manner and complete reviews to ensure effectivity.
• Work with the customer to undertake risk analysis of systems and processes, to propose process / functional audits.
• Support regulatory inspections and customer audits as a functional QA subject matter expert.
• Conduct trend analysis of audit and other quality related data, provide to internal / external stakeholders as agreed.
• Assure completion of vendor qualification and surveillance activities performed and documented as defined in global and functional procedures.
• Participates in the quality management system (QMS) improvements.
• Provide guidance and ensure that ‘CAPA’s are correctly set up to capture risk assessment, effective corrective and preventive actions and have the required evidence.
• Perform QA approvals of Quality Event records.
• Keep up to date with latest guidelines from MHRA, FDA, EMEA and other Regulatory bodies.
• Monitor legislation, implementing changes, and informing the company of any relevant changes.
• Provide Quality Assurance support, guidance, and management of Quality Issues, as assigned.

Global Quality Assurance Auditor, Pharmacovigilance

Financial Planning and Analysis

• Strategic financial partner for the STO AIML and DHS teams
• Full cost ownership for AIML and DHS accountabilities ( $110M annual spend)
• Responsible for accurate long-term plans, budgets, forecasts, and actuals
• Drive controllership throughout the operating team
• Provide financial analysis, insight, and expertise in support of business decisions
• Develop and manage Return on Investment & Intrinsic Cost Productivity processes

Senior Finance Manager – STO, DHS, AIML

Field Engineer

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies and procedures to ensure regulatory and compliance requirements are met

Field Service Engineer

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system
• Troubleshoot and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Engage with team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication and resolution
• Adhere to company policies, procedures and hospital protocols
• Partner with customers and/or sales team to recommend value-added services
• Utilize the GEHC escalation process as needed
• Be available after-hours and/or work a rotating on-call schedule, including weekends

Field Service Engineer I

Sales

• Customer-facing staff responsible for winning business
• Executes standard sales tasks and typically follows instructions and established work routines.
• May be responsible for targeted clients, stable regions, and/or small to medium sales territories.
• Sells to partners and distributors or sells through them. May include channel sales support and channel development responsibilities.
• Expands knowledge of assigned sales territory, product lines, markets, sales processes, or customer segments.
• Understands how their team’s work integrates with other teams and contributes to the broader area.
• Resolves issues encountered within established procedures using sound commercial knowledge and judgment.
• For customer-facing roles, builds strong customer relationships and acts as the interface between customers and GE HealthCare.

Service Sales Specialist

Project Manager

• Act as the primary contact between GE Healthcare and the customer on all activities related to installation
• Drive customer satisfaction and process productivity during installation
• Manage multiple projects simultaneously
• Identify, escalate, and resolve issues that might impact customer satisfaction and GE operational targets
• Work cross-functionally with sales and service teams while owning the project management and implementation process for GE Healthcare Diagnostic Imaging

Installation Project Manager – Medical Imaging Devices

Product Marketing

• Serve as the vital bridge between product development and commercial success
• Translate product capabilities into compelling market messaging and customer value propositions
• Collaborate closely with Product Management, Sales, Marketing Communications, and Clinical Strategy teams
• Develop and execute strategic marketing plans
• Own the positioning, market forecasting, messaging, and go-to-market strategy for assigned Surgery products
• Drive global commercialization strategies while partnering with regional teams

Global Product Marketing Manager – Surgery

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.

Field Engineer 1, CT/PET

Field Engineer 1 – UL

Customer Support

• To provide outstanding customer service to our customers, overseas distributors and subsidiaries.
• Ensuring compliance at all times.
• Provide an excellent service for end customers; distributors & subsidiaries, as applicable.
• Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
• Work collaboratively with other GE departments for dispute resolution.
• Establish close relationships with customers and commercial partners to gain their trust.
• Respond to customer queries in a timely and professional manner.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
• Build effective relationships with other departments to understand impact to customers and service levels.
• Provide knowledge and accurate information to customers.
• Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.

Customer Service Associate

Communications

• Develop, review and approve scientific and educational materials for internal and external use
• Lead or co-lead the Care Area(s) specific Medical Communication Plan at country level
• Provide medical review and input for promotional materials in collaboration with care area leads
• Oversee processes related to external material review, documentation governance, and cross‑functional medical compliance
• Collaborate with colleagues from internal functions on cross-functional activities
• Oversee operational processes supporting publications and congress planning in the US
• Ensure US operational compliance for publication planning, authorship documentation, and post‑congress reporting
• Maintain dashboards/reporting for publication progress, congress activities, and US medical communications workflows
• Partner with GMAPS S&O, Care Areas, Program and Functional leaders to embed AI into operating models

Associate Director, Scientific Communications – Neurology, Oncology

• Leads the operational backbone of the US Medical Affairs function within GMS
• Ensures compliant, efficient, and high‑quality execution of medical strategies across the PDx Radiopharmaceuticals care area portfolio
• Enables delivery of Medical accuracy of promotional and communication materials
• Oversee processes related to external material review, documentation governance, and cross‑functional medical compliance
• Collaborate with colleagues from internal functions on cross-functional activities including Regulatory and Market Access
• Ensure US operational compliance for publication planning and communication workflows
• Partner with GMAPS S&O and leaders to embed AI into operating models
• Coordinate US presence at scientific congresses

Associate Director, Scientific Communications – Cardiology

• Engage in client meetings, deal team strategy meetings, internal escalations, and upfront deal qualifying exercises
• Funnel growth of Medical Technology Advanced Services portfolio
• Lead within GE HealthCare market sales team, driving activation and solution selling
• Influence customer and internal stakeholders towards most viable solutions – anticipate and overcome obstacles in the solution development process
• Provide regular feedback to marketing, product management, and customer success teams to iterate and develop improved solution categories
• Demonstrate a high degree of understanding of market dynamics, opportunities, and risks
• Drive commercial excellence in CRM data and other selling technology tools to improve market strategies and effectiveness
• Adopt a daily management system mindset into deal management achieving transparency in forecast and forward planning achievement against business priorities

Sales Director, Medical Technology Advanced Services

Business Operations

• Responsible for coordinating customer service operations
• Managing service contracts
• Supporting billing accuracy
• Maintaining databases
• Resolving invoicing issues
• Driving the overall execution of the GEHC customer service contract loading into all applicable processes
• Be responsible for creating Service support documents needed.
• Assisting on timely and accurate billing of customers for contract and non-contract services.
• Maintain Install database accuracy by supporting field team and external customers via phone and email.
• Provide support for timely resolution of customer invoicing disputes in coordination with service teams.

Business Operations Specialist

• Perform installations and corrective and preventive maintenance on ultrasound, mammography, bone densitometry, X-ray and surgical C-arm equipment, and life support systems (LCS/PCS).
• Collaborate with the technical development of the team.
• Identify sales opportunities and communicate them to the accounts team.
• Ensure completion of service order reports.
• Maintain effective quality systems and programs in accordance with GE HealthCare Service Quality and EHS policies.