GE HealthCare

Field Engineer

• Observe and perform various equipment service processes and procedures
• Drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment
• Support customers in hospitals and clinical settings
• Complete preventative maintenance on designated equipment
• Perform safety and environmental inspections
• Maintain daily communications with customers to ensure resolution and follow-up
• Mentor with and assist experienced technicians
• Complete all planned Quality and Compliance training

Field Engineer Apprentice

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations
• Maintain relationships with customers and ensure timely communication and resolution
• Adhere to company policies, procedures and hospital protocols

Field Service Engineer 1

Technician

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• As instructed, implement GE/customer facility contract and supports business goals/objectives.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, able to share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Biomedical Technician – Level 1

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment.
• Drives customer satisfaction through service excellence.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• Document all repair actions and submit reports/summaries according to schedule.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

Biomedical Technician I

Project Manager

• Lead, coach, and develop a high-performing team of Imaging Installation Project Managers.
• Build a customer-centric culture focused on accountability, execution excellence, and continuous improvement.
• Develop leadership capability within the team, ensuring succession planning and talent growth.
• Own regional backlog performance, including project health, installation progress, and risk mitigation.
• Drive execution of installation activities to ensure on-time delivery and high customer satisfaction.
• Manage revenue recognition processes in alignment with controllership and compliance requirements.
• Own customer experience across installation lifecycle, ensuring proactive communication and alignment.
• Partner with Commercial, Service, Applications, Supply Chain, Engineering, and Operations teams to ensure seamless execution.
• Lead Lean initiatives and process improvement efforts to enhance performance and customer outcomes.
• Ensure compliance with GE HealthCare Quality Management System, policies, and applicable regulations.

Director of Project Management – Imaging

• evaluate basic customer biomedical equipment issues, implement appropriate repairs
• perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations
• maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction
• work as a member of local team to provide efficient service delivery to all accounts within assigned area
• document all repair actions and submit reports/summaries according to schedule
• manage schedule, travel, tools, and learning activities with increasing independence over the course of the program

Biomedical Technician Apprentice

• Respond to service calls to evaluate, diagnose, perform repair and planned maintenance on basic biomedical equipment.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools and test equipment and ensure calibration.

• Observe and perform various equipment service processes to drive customer satisfaction.
• Support customers in hospitals and clinical settings.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections.
• Maintain daily communications with customers for resolution and follow-up.
• Learn and ensure proper care of tools and test equipment.
• Mentor and assist more experienced technicians.
• Complete all planned Quality and Compliance training.

Field Service Engineer, Apprentice

• Observe and perform various equipment service processes and procedures to drive customer satisfaction
• Evaluate and troubleshoot Patient Care Solutions (PCS) equipment issues
• Complete Planned/Preventative Maintenance on designated equipment
• Perform safety and environmental inspections
• Maintain daily communications with customers
• Enhance and maintain technical knowledge of current standards
• Mentor with and assist more experienced technicians

• Observe and perform various equipment service processes and procedures to drive customer satisfaction
• Evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Maintain daily communications with customers to ensure resolution and proper follow-up

• Observe and perform various equipment service processes and procedures
• Evaluate and troubleshoot imaging equipment issues
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections
• Complete necessary service and repair documentation
• Maintain daily communications with customers
• Enhance and maintain technical knowledge
• Complete all planned Quality and Compliance training
• Identify and report all customer quality or compliance concerns

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs;
• Perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction.
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools and test equipment and ensure calibration.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Learn and ensure proper care of tools and test equipment and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Observe and perform various equipment service processes and procedures to drive customer satisfaction.
• Maintain and repair medical equipment in healthcare environments.
• Work within hospital environments to evaluate and troubleshoot Patient Care Solutions (PCS) equipment issues.
• Complete Planned/Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.

• Respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on basic biomedical equipment.
• Drive customer satisfaction through Service Excellence.
• Support customers in hospitals and clinical settings.
• Maintain and repair medical equipment in healthcare environments.
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction.
• Document all repair actions and submit reports/summaries according to schedule.