Grafana Labs

Full-stack Engineer

• Set the technical direction for our authentication systems
• Collaborate closely with engineering leadership, product management, and cross-functional partners
• Define and own the technical architecture for the Identity squad’s authentication systems
• Mentor and develop senior engineers
• Drive cross-team technical alignment on authentication standards, patterns, and best practices

Staff Software Engineer – Identity and Access, Identity Squads

• Set the technical direction for authentication systems
• Lead complex initiatives from conception through delivery
• Collaborate closely with engineering leadership and product management
• Define and own the technical architecture for authentication systems
• Mentor and develop senior engineers
• Serve as a technical authority for identity protocols
• Drive cross-team technical alignment on authentication standards
• Represent Grafana Labs at meetups and conferences

Staff Software Engineer – Identity and Access

• Set the technical direction for our authentication systems
• Lead the most complex initiatives from conception through delivery
• Collaborate closely with engineering leadership, product management, and cross-functional partners
• Define and own the technical architecture for the Identity squad’s authentication systems
• Lead the design and implementation of large-scale initiatives
• Mentor and develop senior engineers
• Drive cross-team technical alignment on authentication standards

Social Media Manager

• Support and evolve the company’s influencer relations and content creator program
• Develop social media plans for spokespeople
• Draft, edit, and publish leaders’ social content across channels
• Assist the Sr. Social Media Manager in managing the employee advocacy program
• Build and optimize AI-assisted workflows
• Partner cross-functionally with social, PR, community, product marketing, events, and developer relations
• Support the Sr. Social Media Manager with social content creation and adaptation
• Help manage, schedule, and publish Grafana Labs’ award-winning Big Tent podcast
• Support internal communications coordination
• Serve as a flexible partner on high-priority PR moments
• Provide on-site support at company and industry events

Social Media and Influencer Relations Associate

Data Analyst

• Partner with distributed data teams to build, iterate, and optimize our corporate data architecture
• Design, build, and maintain production-quality dashboards and scalable data products
• Build advanced analytical models to unlock deeper insights into customer behaviors and macro trends
• Synthesize complex data and analyses into compelling, structured narratives and actionable insights for executive consumption
• Lead cross-functional projects to develop datasets
• Set a high bar for analytics integrity across the organization

Senior Finance Analytics Manager

AI Engineer

• Take ownership of developing high-performance AI features to help users detect, triage, and resolve incidents using observability data and tools.
• Implement a highly iterative process where you quickly prototype, test, and validate with real users.
• Work with data analysts, product managers, and designers to shape AI-driven product features.
• Use AI and automation tools to enhance both product functionality and your own development workflows.
• Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows.

Staff AI Engineer – Grafana AI/ML

Account Executive

• Meet and exceed individual quarterly and annual sales goals
• Outbound prospecting into net-new customers
• Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations)
• Cultivate sales through outbound prospecting and inbound leads
• Understand and convey the value of both Grafana Cloud and Grafana Enterprise
• Become an expert in managing your sales pipeline in Salesforce
• Manage quote creation, order processing, and day-to-day customer requests

Enterprise Account Executive, Acquisition

Solutions Engineer

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Senior Solutions Engineer

Backend Engineer

• Collaborate with your team to deliver new features, analyze outcomes, and make improvements
• Lead projects from concept to implementation, including ongoing customer support
• Design, build, operate, and maintain essential systems, ensuring reliability, performance, and availability
• Take an active role in influencing our roadmap and your own career objectives
• Participate in on-call rotations and take responsibility for the services you oversee
• Support and mentor team members, engage in design conversations, and work closely with colleagues
• Expand your skill set by deepening your knowledge of our cloud products, understanding our customers, and learning about our codebase

Senior Backend Engineer – Databases

Architect

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
• Develop and maintain strong, long-term relationships with key stakeholders.
• With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
• Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
• Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
• Conduct training sessions and workshops to educate clients on our technology.
• Develop and deliver technical documentation, guides, and tutorials.
• Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
• Prepare and present reports on client metrics, achievements, and areas of focus.

Senior Observability Architect

Executive Assistant

• Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
• Coordinate extensive domestic and international travel
• Help triage, organize, and draft responses to emails as necessary
• Manage expenses in a proactive, fiscally alert manner
• Ensure and maintain confidentiality of all appropriate communications and documents
• Attend meetings, document discussions, and distribute action items
• Coordinate and host group meetings, leadership meals, and management team off-sites
• Work with sales and customer success teams to coordinate customer meetings and visits
• Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
• Handle occasional personal tasks for the executive as needed
• Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization
• Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
• Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions
• Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed
• Help design and implement lightweight but effective program management processes and frameworks that scale with the team
• Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads
• Assist in the planning and execution of quarterly business reviews and organizational planning cycles
• Identify inefficiencies in how the team operates and bring forward proposals to improve them
• Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product
• Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress
• Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them
• Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
• Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively
• Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus

Senior Executive Assistant, Global Customer Solutions

Senior Enterprise Account Executive, Acquisition

Commercial Account Executive, Acquisition

• Earning the trust of our large-scale operator customers to further Grafana's "big tent" philosophy of data accessibility and to meet clear business objectives
• Designing and leading the development of backend services, distributed systems, and enterprise features at scale
• Driving continuous improvement of our engineering culture through words and actions
• Driving projects from initial ideation through the development lifecycle to production
• Contributing to the scalability, reliability, security, and multi-tenancy of the Grafana platform trusted by some of the world's largest operators
• Owning the operational health of our platform by participating in weekday 12h x 5d and separate weekend 24h x 2d on-call rotations. (Yes, we prioritize ops load reduction.)
• Hiring and developing the best engineers to build the future of Grafana
• Developing your skills as a thought leader to drive continuous improvement of engineering and operational practices across Grafana Labs

Staff Software Engineer – Identity and Access, Identity Squads

Staff Software Engineer – Identity and Access

Staff Software Engineer – Identity and Access

Social Media and Influencer Relations Associate

Senior Finance Analytics Manager

Staff AI Engineer – Grafana AI/ML

Enterprise Account Executive, Acquisition

Senior Solutions Engineer

Enterprise Account Executive, Acquisition

Senior Backend Engineer – Databases

Senior Observability Architect

Senior Executive Assistant, Global Customer Solutions

Senior Enterprise Account Executive, Acquisition

Commercial Account Executive, Acquisition

Staff Backend Engineer – Grafana Enterprise