HubSpot

Customer Success Manager

• Deep understanding of core metrics and role expectations and ability to execute against those metrics by developing strategic action plans on a quarterly basis.
• Primary ownership and accountability for complex customers who require higher-touch service.
• Formalize Book of Business management strategy by segmenting customers based on risk and growth. Outline tactics to mitigate churn and collaborate with cross functional teams to maximize growth.
• Accountable for maintaining accurate forecasting notes, inclusive of future mitigation and outreach plans, for customers renewing within six months.
• Engage customers with phone calls regularly, both scheduled and ad hoc, to ensure they derive maximum value from their investment in HubSpot.
• Demonstrate proficiency in understanding and addressing customers' advanced technical needs, resolving inquiries by connecting them with the appropriate resources internally.
• Collaborate with customers to define success criteria and outline plans to achieve their goals, sharing accountability for their success.
• Proactively identify and cultivate opportunities to expand customers' utilization of HubSpot's product suite and professional services.
• Monitor customer health and create risk mitigation plans as necessary.
• Cultivate strong relationships with key decision-makers and stakeholders across various customer teams.
• Collaborate closely with other HubSpot teams to drive adoption and ensure successful customer renewals.
• Act as a mentor to onboard and support new team members.
• Lead by example in developing best practices within the team to enhance our processes' quality, effectiveness, and efficiency.

Senior Customer Success Manager

Full-stack Engineer

• Shape the technical direction for the data platforms
• Drive architectural decisions
• Write production code and lead complex initiatives
• Build internal frameworks and APIs
• Influence technical direction across teams

Principal Software Engineer – Data Infrastructure

Solutions Engineer

• Lead and develop four SE Managers and their teams — totaling 30+ Solutions Engineers
• Translate top-down PreSales functional objectives into clear operational plans
• Design and execute go-to-market strategies that improve technical win rates
• Define and continuously evolve the SE playbook for Corporate
• Champion AI fluency across the organization
• Partner cross-functionally with Sales, Customer Success, Product, Marketing, and Finance
• Leverage data, KPIs, and performance metrics to identify trends
• Hire and develop diverse, high-caliber talent

Director, Solution Engineering

People Operations

• Partner with global Sales executives to design and execute people strategies that drive business performance and growth.
• Lead organizational design and workforce planning initiatives to support evolving Sales priorities and scale effectively.
• Coach and influence senior leaders on performance management, talent strategy, and leadership effectiveness.
• Use people data and insights to identify trends, diagnose gaps, and implement targeted solutions that improve engagement and productivity.
• Drive global talent management processes, including performance reviews, succession planning, and leadership development.
• Champion diversity, inclusion, and belonging by embedding equitable practices across hiring, development, and team design.
• Collaborate cross-functionally across People and Sales orgs to lead and deliver complex, scalable programs aligned to business needs.
• Build and evolve operating models for People Business Partnership across global Sales teams in a high-growth, changing environment.

Director, People Business Partner

Pricing Analyst

• Partner with cross-functional pricing stakeholders to ensure customer value, positioning, and GTM impact shape pricing and packaging decisions.
• Lead go-to-market strategy and execution for pricing and packaging in key markets.
• Build messaging frameworks, enablement materials, and customer-facing assets that help sellers confidently communicate usage-based pricing and credits.
• Synthesize customer feedback, seller insights, market signals, and competitive intelligence to identify positioning gaps and adoption friction.
• Collaborate with Product teams to improve how pricing value and credit consumption are communicated within the product experience.
• Develop scalable frameworks and tools that help reps scope deals, articulate ROI, and navigate commercial conversations.
• Partner with GTM Enablement to deliver field readiness programs that improve seller confidence and reduce escalation volume.
• Use AI-powered workflows and insights to scale messaging analysis, streamline content development, and improve operational efficiency across pricing communications.

Senior Product Marketer, Pricing Strategy – Monetization

Account Manager

• Research and identify potential business content creators who align with HubSpot’s brand, audiences, and marketing goals.
• Build and maintain creator shortlists for YouTube collaborations and future creator initiatives
• Support and progressively own creator integrations end-to-end, from sourcing to creative briefing to performance reporting
• Analyze and help calculate the value and impact of creator collaborations.
• By the end of this co-op, you'll independently manage a portfolio of creator integrations from brief to delivery.

Creator Partnerships Associate – Co-op

Product Manager

• Set the vision for Product-Led Growth in Sales Hub
• Build a portfolio-level growth strategy
• Establish and scale Sales Hub’s growth operating system
• Lead cross-org growth initiatives
• Build the experimentation muscle across teams
• Turn customer behavior into strategic product action
• Create executive-level clarity around growth
• Scale repeatable PLG practices

Staff Product Manager, SalesHub Growth

• Architect real-time conversation systems: Define patterns for ingesting, processing, and storing live audio and video data with high accuracy and low latency.
• Hands-on, high-impact delivery: Write production code, lead major initiatives, and own critical systems end-to-end.
• GenAI in the loop: Shape how transcription, summarization, and conversation intelligence models integrate into live and post-call workflows.
• Reliability and trust at scale: Drive decisions around observability, correctness, privacy, and failure modes in non-deterministic systems.
• Product and UX sensitivity: Partner with Product and Design to ensure technical decisions support clarity, usefulness, and user trust.
• Cross-functional influence: Work closely with Calendar, Calling, CRM, and AI teams to align on shared primitives and patterns.
• Org-level multiplier: Mentor senior engineers, influence architectural standards, and help the org build better real-time and AI-powered systems.

Principal Software Engineer – Notetaker

Vice President

• Set and execute a multi-year vision for HubSpot’s ecosystem, spanning builder & developer platform, APIs, marketplace, and emerging AI-driven surfaces.
• Turn the ecosystem into a measurable growth engine by defining and owning metrics across adoption, retention, revenue influence, and partner success.
• Lead and develop a senior, multi-team product organization across platform, marketplace, and ecosystem experiences.
• Build a seamless developer experience by improving API/MCP quality, documentation, tooling, governance, and platform reliability.
• Define how builders, developers and partners build AI-powered apps, agents, and integrations within HubSpot’s platform.
• Drive a best-in-class marketplace experience that enables customers to discover, evaluate, and adopt ecosystem solutions.
• Partner cross-functionally with Developer Relations, Partnerships, Sales, Marketing, and Customer Success to embed ecosystem solutions into the flywheel.
• Establish operating models, decision frameworks, and execution cadences that enable fast, data-driven ecosystem innovation.
• Represent HubSpot externally with developers, partners, and industry leaders to shape ecosystem strategy and credibility.

Vice President, Ecosystem Product – GM, Ecosystem

Business Development Rep

• Conducting high volume prospecting for qualified leads (new users and potential customers)
• Understanding the customers’ needs and challenges using sales methodologies
• Scheduling online product demonstrations for qualified leads, ensuring you meet your monthly targets
• Working closely and collaboratively with Account Executives to develop and implement appropriate prospect strategies and plans
• Carrying out market research to broaden the customer base of HubSpot

Business Development Representative – French

Security Engineer

• Building strong detection foundations and response frameworks to advance HubSpot’s security posture.
• Driving the development of automated detection systems and prioritizing mitigations based on current threats and coverage gaps.
• Partnering closely with engineering teams to supply data for purple team exercises and implement practical solutions that mitigate risks.
• Guiding architectural decisions for our corporate security logging infrastructure and SIEM.
• Contributing code to security automations, reviewing designs for detection reliability, and providing technical mentorship to engineers.
• Acting as a key point of contact for threat intelligence and incident response expertise.
• Supporting incident response efforts by aiding in investigations and understanding bad actor behaviors.

Principal Software Engineer, Security, Detection & Response

• Oversee the optimization of indirect tax data management, analytics, and reporting tools.
• Lead the selection, implementation, enhancement, and maintenance of indirect tax technology solutions supporting compliance, reporting, determination, and operational scalability.
• Establish and maintain indirect tax data governance standards, ensuring data quality, integrity, and consistency across systems and reporting processes.
• Act as a bridge between Indirect Tax, Engineering, Finance Systems, GTM, and external consultants, ensuring effective technology adoption and scalable process design.
• Serve as a key indirect tax stakeholder for new GTM motions, product launches, billing changes, and strategic business initiatives by assessing indirect tax implications and defining required system and process changes.
• Partner with Finance Systems, Engineering, and Enterprise Architecture teams to ensure indirect tax requirements are incorporated into ERP, billing, procurement, and quote-to-cash workflows.
• Review and document key indirect tax processes, identify automation opportunities, and define scalable technology solutions to improve operational efficiency.
• Monitor global indirect tax regulatory developments including e-invoicing, CTC, SAF-T, and digital reporting requirements, ensuring systems and processes remain compliant and scalable.
• Ensure proper configuration, governance, and ongoing optimization of indirect tax determination engines and related reporting systems.
• Ensure proper configuration and maintenance of e-invoicing, digital reporting, and indirect tax data exchange solutions.
• Streamline and automate indirect tax return preparation, reconciliation, validation, and submission processes.
• Develop scalable controls and monitoring processes to proactively identify indirect tax risks, data anomalies, and compliance gaps.
• Evaluate and leverage AI-enabled tax technologies and intelligent automation opportunities to improve scalability, accuracy, and operational efficiency.
• Partner with stakeholders to optimize indirect tax workflows, minimizing indirect tax team manual effort and mitigating compliance risks
• Provide training and guidance to internal teams on indirect tax technology tools and automation best practices.
• Stay informed on emerging indirect tax technology trends, regulatory developments, and innovation opportunities.
• Support indirect tax compliance, audit readiness, and controversy management through scalable technology, data, and process improvements.
• Support with special tax projects as they arise.

Indirect Tax Manager – Technology

Affiliate Manager

• Build and manage a high quality pipeline of prospective partners through inbound and outbound strategies.
• Dissect a partner's business goals and help them develop a better plan for achieving them and enabling them to be consistent, high-impact resellers.
• Become an expert at articulating how HubSpot’s software enables partners to expand their service offerings, increase revenue per client, and build a scalable go-to-market motion through the partnership.
• Close new business at or above quota level by identifying partners who are willing to source leads, invest both time and money in leveraging our software and training, and close new business opportunities for HubSpot.
• Work with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products.
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
• Remain actively engaged post-recruitment to nurture and develop partners, driving multiple reselling opportunities within the first 12 months of the partnership.

Senior Customer Success Manager

Principal Software Engineer – Data Infrastructure

Director, Solution Engineering

Director, People Business Partner

Senior Product Marketer, Pricing Strategy – Monetization

Creator Partnerships Associate – Co-op

Staff Product Manager, SalesHub Growth

Creator Partnerships Associate – Co-op

Principal Software Engineer – Notetaker

Vice President, Ecosystem Product – GM, Ecosystem

Business Development Representative – French

Principal Software Engineer, Security, Detection & Response

Indirect Tax Manager – Technology

Partner Specialist, Upmarket

Senior Product Marketer, Pricing Strategy – Monetization