Jimdo

Full-stack Engineer

• Design and build scalable APIs, services, and frontend features.
• Jump into different codebases and domains as needed, quickly understanding context and unblocking critical projects.
• Ship high-quality, maintainable code that balances pragmatism and long-term sustainability.
• Collaborate closely with staff engineers, product managers, designers, and other engineers to define solutions that create visible impact for our users.
• Use AI-assisted development tools and modern engineering practices to move fast without compromising quality.
• Proactively identify gaps, edge cases, and technical risks in existing systems and drive pragmatic improvements.
• Work independently on projects of varying complexity, from small fixes to larger initiatives, and see them through to completion.
• Share knowledge and best practices with teams you support, helping them move faster while keeping overhead low.
• Provide clear, honest feedback and status updates to stakeholders, ensuring alignment and predictable delivery.

Expert Engineer – Full-Stack

Human Resources

• Partner with business leaders to develop and execute strategic people plans aligned with company objectives.
• Drive organizational design, workforce planning, succession planning, and talent development initiatives.
• Coach leaders on performance management, leadership effectiveness, employee relations, and team effectiveness.
• Build and nurture a high-performance culture through robust feedback, development, and performance practices.
• Lead the end-to-end recruitment strategy and hiring process, partnering with leaders to attract, assess, and hire top talent across the business.
• Lead, coach, and develop members of the Talent Acquisition Team, fostering collaboration, capability growth, and high performance.
• Lead engagement and retention initiatives that improve employee experience and strengthen company culture.
• Use people analytics and HR data to identify trends, solve business challenges, and shape people strategy.
• Champion organizational development initiatives, including capability building, leadership development, change management, and growth frameworks.
• Leverage AI and innovative HR practices to improve productivity, decision-making, and employee outcomes.
• Act as a strategic thought partner during periods of transformation, growth, and organizational change.

Senior HRBP

AI Engineer

• Design and build the core systems powering Jimdo Companion, including agent orchestration, recommendation engines, and scalable APIs.
• Develop AI-powered features that automate real business tasks and improve customer outcomes.
• Build high-quality backend services and engaging frontend experiences using modern full-stack technologies.
• Design, evaluate, and optimise LLM-powered workflows, prompts, guardrails, and agent coordination.
• Build reusable AI platform capabilities that empower other engineering teams to create AI-enabled products.
• Partner closely with Product Managers, Designers, Data Analysts, and engineers to deliver customer-centric solutions.
• Champion AI-augmented software development by leveraging modern AI coding assistants and sharing best practices across the engineering team.

Senior AI Engineer

Artificial Intelligence

• Architect and build core Companion services: the agent orchestration layer, recommendation engine, Business Assistant, and the APIs that connect them — enabling personalized, data-driven guidance at scale.
• Ship production AI agents and agentic workflows that help microbusiness owners complete real business tasks like creating content, setting up bookings, and optimizing their online presence.
• Design and evolve our AI platform so other product teams at Jimdo can build their own domain-specific AI agents and experts without reinventing the infrastructure.
• Own features end-to-end across the full stack — from LLM orchestration and backend services (Node.js/TypeScript, AWS) to the React frontend that hundreds of thousands of users see.
• Improve the intelligence of the system over time: refine prompt strategies, tune agent handoffs, implement guardrails, and close the loop between customer actions and measurable business outcomes.
• Drive technical decisions on how we integrate LLM providers, manage cost and latency, and build resilience (e.g., multi-provider fallback, caching strategies, observability).
• Collaborate with product managers, designers, data analysts, and engineers across teams to define what Companion does next — translating product vision into working software that increases customer transactions and retention.
• Proactively identify technical debt, architectural risks, and scalability bottlenecks in a fast-moving AI product — and drive pragmatic improvements.

Expert Engineer, AI

Engineer

• Design, build, and maintain internal support tooling and customer self-service solutions
• Own and improve Zendesk configurations, workflows, automations, and integrations
• Build scalable integrations between support systems, product services, analytics platforms, and CRMs
• Partner closely with Customer Support teams to uncover operational bottlenecks and deliver impactful solutions
• Improve reliability, observability, and operational excellence through monitoring, alerting, testing, and documentation
• Use AI-assisted development tools to accelerate engineering workflows and improve productivity
• Mentor fellow engineers and contribute to technical leadership, design reviews, and engineering best practices

Expert Engineer – Full-Stack

Senior HRBP

Senior AI Engineer

Expert Engineer, AI

CX Expert Engineer