Johnson & Johnson

Solutions Engineer

• Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems, ensuring alignment to business priorities and external customer needs.
• Oversee and optimise the satellite systems supporting Customer Services and external customers, including DSOS, EDI, OCR, SFDC, and Genesys.
• Own the International customer experience narrative by translating business requirements into customer expectations, service needs, and digital capability priorities.
• Lead the development, prioritisation, and delivery of the digital customer experience capability and technology roadmap, including project portfolio oversight, budget alignment, execution tracking, and status reporting.
• Partner end to end with Commercial, Customer Service, Supply Chain, Finance, Technology, and external customers to identify needs, shape solutions, and deliver commercially aligned digital capabilities with and for external customers.
• Provide people, virtual team, and cross‑functional leadership, creating clarity of direction, accountability, and strong engagement to deliver International digital customer experience priorities.
• Drive governance, adoption, enhancements, and user experience improvements across EDI, DSOS, digital ordering, and customer interaction channels.
• Develop and analyse customer insights and performance metrics to identify trends, risks, opportunities, and recommendations that support leadership decision‑making.
• Lead continuous improvement initiatives to increase digital adoption, reduce manual effort, strengthen automation and digitalisation, and improve service outcomes.

Senior Manager, Customer Service Digital Solutions

Manager

• Directly supervises new CAS hires throughout their early development, providing guidance to ensure consistent progress and operational readiness.
• Partners closely with the Regional Business Director to enable all aspects of developing CAS talent, including recruiting, onboarding, training, and performance management.
• Oversees the region’s training effectiveness and optimizing clinical coverage.
• Implements strategic hiring and development plans aimed at improving regional CAS performance and building a robust talent pipeline for the CAS role.
• Works in close alignment with the Regional Technology Specialist (RTS) and Territory Managers (TM) to harmonize commercial and clinical objectives, ensuring seamless integration between new CAS talent development and commercial execution.
• Provides strategic oversight and continuity in CAS development, bridging the gap between training delivery and commercial integration.

Clinical Manager – Electrophysiology

Robotics

• Instills and drives a vibrant regulatory culture, working among cross functional groups as a teammate and collaborator.
• Applies strategic regulatory thinking along with technical expertise to develop and implement regulatory strategies for new product clearances and approvals.
• Prepares and submits regulatory information required to obtain global market access, including preparation, writing and filing of FDA submissions (e.g., Q-submissions, IDEs, De Novo, 510(k)s) and global health authorities’ submissions technical documents.
• Serves as a Regulatory Affairs subject matter expert on new product development and engineering design control teams. This includes conducting reviews and providing expert regulatory feedback for specifications, device testing, risk management, and other relevant documentation in accordance with regulatory requirements and with positioning for regulatory submission.
• Proactively identify issues, effectively communicate timelines for project completion, and address complex issues that may impact registration status.
• Conduct regulatory evaluation of changes to devices in accordance with requirements of commercial/operating geography and generate the required regulatory submission (including Letters To File).
• Guides conformance with applicable regulations and guidance documents in product development, support of claims, content labeling, and promotional materials.
• Assists in the development of Regulatory Affairs processes.

Senior Regulatory Affairs Program Lead – Robotics & Digital Solutions

Brand Manager

• Support day-to-day Brand Review operations and governance processes: Monitor the Brand Review inbox and queue
• Triage submissions, help organize review priorities
• Provide timely, practical guidance on campaign assets, program names and wordmarks, event collateral, and more.
• Manage routine requests and escalate complex issues to appropriate team members.
• Partner with Brand leads across business units to help implement the MedTech brand across assets and support consistent brand execution.
• Maintain Brand Review standard operating procedures (SOPs), helping keep them practical, clear, and reflective of current business needs.
• Support social media brand governance by reviewing social content, providing brand guidance, and partnering with social leads to help ensure platform-appropriate brand consistency.
• Help maintain and expand a reusable social media template library and component toolkit to support on-brand content production across teams.
• Identify and integrate appropriate AI capabilities into brand workflows, templates, and governance processes to improve efficiency, consistency, and scalable content development while maintaining brand and compliance standards.
• Coordinate production of the MedTech Brand quarterly newsletter: gather content, support layout development, and help coordinate distribution to keep partners informed of brand updates, wins, and guidance.
• Support creative explorations with agency partners by helping prepare briefs, coordinate timelines, and review concepts that broaden MedTech’s visual language and asset diversity.
• Assist with the development of new visual assets, including medical illustrations, hero product illustrations, photography, and iconography, and help ensure high-quality, metadata-tagged additions to the Brand Center.
• Coordinate with the Enterprise Brand team to help implement enterprise visual identity updates and support consistent, compliant MedTech applications.
• Track and report on brand consistency and the effectiveness of brand tools and processes, sharing observations and recommended improvements based on metrics and customer feedback.
• Build collaborative partnerships with business units by serving as a helpful brand resource, supporting teams with practical guidance while preserving brand integrity.
• Help educate stakeholders on brand standards to encourage consistent execution, stronger creative outcomes, and greater confidence using brand tools and guidance.
• Apply Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day work, decision-making, and partner interactions to support alignment with enterprise values.

MedTech Brand Manager

Business Analyst

• Partner with Account Management and Offer Development team members to proactively support and influence contracting needs for top customer segment.
• At the direction of management, direct and manage commercial contract terms and conditions negotiation.
• Support and help prioritize and manage workload queue.
• Draft, review, and negotiate terms and conditions in commercial contract documents, and participate in customer calls as necessary.
• Work with the Manager and Senior Manager, Contact Management to facilitate internal contract approval and stakeholder negotiation to resolve complex issues and assist in disputes.
• Develop and maintain positive business partnering relationships with Legal, Offer Development, Health Care Compliance and Field Sales Organization.
• Proactively support the design and implementation of systems, processes, and controls to track and manage the contracting process to enhance efficiency and compliance.
• Facilitate effective communication and collaboration with internal partners, consistent with company mission and values.
• Provide regular mentorship and training to Contract Management team members and to business partners to ensure understanding of contractual requirements as well as the general legal and compliance environment.
• Partner with Offer Development and Field to resolve any discrepancy or gaps in pricing approvals.

Lead Analyst, Contract Management

Pricing Analyst

• Drive digital transformation initiatives, automation, data analysis and continuous improvement of commercial processes.
• Collaborate with areas such as Sales, Marketing, Finance, IT and CommEx to identify efficiency opportunities.
• Streamline processes, develop dashboards and implement solutions that support decision-making and operational excellence.
• Digitize processes, reduce manual tasks and generate insights that contribute to commercial performance and the achievement of the organization’s strategic objectives.
• Develop and implement automations using Microsoft Power Platform tools (Power Automate, Power Apps and Power BI).
• Identify opportunities to eliminate manual activities and optimize workflows.
• Create digital solutions that increase productivity and improve user experience.
• Ensure documentation, governance and maintenance of implemented automations.
• Develop and maintain performance indicator (KPI) dashboards in Power BI.
• Turn data into meaningful information to support decision-making.
• Monitor commercial metrics and provide analysis on trends, risks and opportunities.
• Ensure the quality, consistency and reliability of the data used in analyses.
• Map existing processes and identify opportunities for simplification and standardization.
• Lead continuous improvement initiatives that increase operational efficiency.
• Implement data-driven solutions for optimization of commercial processes.
• Support strategic productivity and operational excellence projects.

Commercial Excellence and Automation Analyst

Sales Operations Manager

• Lead the evolution of Johnson & Johnson's US Surgery sales enablement ecosystem.
• Own product strategy, roadmap execution, business alignment, and cross-functional delivery for sales, key account management, analytics, and planning capabilities.
• Deliver a unified commercial experience combining sales planning, opportunity intelligence, performance analytics, pricing optimization, and AI-powered recommendations.
• Champion AI-enabled reporting and sales intelligence capabilities, developing recommendation engines and predictive insights.
• Lead the product development for advanced pricing and commercial analysis capabilities.
• Serve as the primary business product owner for ARGUS integration with Microsoft Dynamics and enterprise reporting platforms.
• Lead and develop an agile product and delivery organization supporting sales enablement capabilities.
• Build trusted partnerships with Sales Leadership, commercial operations, and external partners.

Manager – Sales Enablement, Product Management

Data Scientist

• Be a hands-on scientific and technical leader, leading a portfolio of RWE projects, developing best practices, and mentoring team members.
• Identify common technical requirements for RWE projects, develop and maintain a common suite of tools that enable RWE data scientists to accelerate project delivery.
• End-to-end expertise in RWE studies including conceptualizing research questions, data feasibility, study design, analysis, programming, and interpretation.
• Provide thought leadership and hands-on programming expertise for developing and applying Real-World Data (“RWD”) methodologies to mitigate observed and unobserved biases in the execution of external control arm studies, hybrid control studies, comparative effectiveness analyses, etc.
• Provide thought leadership and hands-on programming expertise to generate actionable insights from post-hoc RCT analyses, observational databases, and literature reviews to support regulatory agency interactions.
• Independently create study protocols, statistical analysis plans, and statistical programming deliverables including analysis-ready data, tables and figures
• Partner with the Data Science Therapeutic Area scientists to conceptualize, lead, shape and deliver Real World Evidence

Senior Principal Scientist, Data Science RWE

Data Engineer

• The Principal Translational Knowledge Architect & Graph Lead will be responsible for designing and implementing the semantic and knowledge architecture that enables AI-driven reasoning across the drug discovery and development lifecycle.
• This role will serve as the scientific and technical lead for ontology development, knowledge graph design, semantic interoperability, and AI-ready knowledge representation.
• Working at the intersection of translational science, patient safety, biomedical informatics, and artificial intelligence, this individual will help establish the semantic foundation required to connect discovery biology, preclinical safety, clinical development, real-world evidence, and post-marketing safety into a unified reasoning framework.
• The successful candidate will partner closely with scientists, safety experts, data scientists, AI engineers, and platform teams to create knowledge assets that support GraphRAG, agentic AI, scientific reasoning, and next-generation translational intelligence capabilities.

Principal Scientist, Data Science – Translational Knowledge Engineering

Data Analyst

• Lead the design, implementation, and evolution of scientific data products and integration strategies supporting AI-enabled drug discovery and development.
• Create scalable, interoperable, and AI-ready data products that connect discovery, preclinical, clinical, safety, and real-world evidence domains.
• Establish the data architecture, integration strategy, metadata framework, and productization approach needed to support semantic reasoning, knowledge graphs, GraphRAG, advanced analytics, and agentic AI applications.
• Define the future-state scientific data ecosystem and ensure high-quality data products are delivered to support translational science and patient safety initiatives.
• Build AI reasoning models to support data-driven translational safety decision making.
• Define and execute a scientific data product strategy supporting Discovery Research, Translational Science, Preclinical Safety, Clinical Development, Pharmacovigilance, Real-World Evidence.
• Design integration frameworks connecting heterogeneous scientific data sources and define data harmonization strategies spanning SEND, SDTM, ADaM, MedDRA, Imaging, Omics, Biomarker, Pathology, Real-world data.
• Lead design and implementation of curated datasets, semantic-ready data products, feature stores, metadata products, scientific data services, and AI-ready data assets.
• Define metadata standards and data quality frameworks, implement lineage, provenance, traceability, and FAIR data principles.

Principal Scientist, Data Science – Data Products, Integration & Analysis

• Lead operational planning and execution of the enterprise AI Literacy strategy across multiple geographies and business functions.
• Develop and maintain scalable operating models, governance structures, processes, and delivery frameworks supporting AI Literacy initiatives.
• Manage the end-to-end delivery of virtual and in-person AI Literacy learning programs for approximately 15000 employees globally.
• Coordinate schedules, timelines, resources, dependencies, and implementation activities across multiple workstreams.
• Manage external vendors, agencies, and contractors responsible for training delivery and operational support.
• Monitor vendor performance, contractual obligations, service levels, and delivery outcomes.
• Manage program budgets, forecasts, resource plans, and operational expenditures.
• Drive continuous improvement initiatives focused on operational efficiency, scalability, and cost effectiveness.
• Implement processes and controls that support sustainable growth of the AI Literacy program.
• Lead continuous improvement efforts through data-driven decision making and performance analysis.

Director, R&D Data Science – Operations & Community Lead

• Provide DS Quality oversight for UDI processes, shared procedures, and lifecycle management of UDI data (collection, storage, distribution).
• Lead and continuously improve E2E global UDI processes to drive compliance and operational excellence across functions and markets.
• Serve as DS Quality representative in the UDI Governance forum and facilitate strategic interfaces among Supply Chain, Quality, R&D and Regulatory Affairs.
• Oversee audit readiness and compliance with emerging UDI regulations to protect country-level right-to-sell across DS businesses.
• Design, establish, maintain, and improve the DePuy Synthes governance model for USA manufacturing, selling, and distribution licensing in partnership with cross-functional stakeholders.
• Act as the US Licensure SME for DS: gather and manage data for licensure applications/renewals, coordinate filings with approved 3rd-party teams, and maintain documentation.
• Develop and maintain SOPs, work instructions, training materials, and remediation oversight as needed.
• Lead or support project management activities and the development of a digital tool/solution to support E2E licensure and UDI processes.
• Execute activities under GxP and ensure ongoing audit readiness.

Senior Manager, US Licensure, UDI

• Serve as the primary Healthcare Compliance Officer for Hungary, Croatia, and Slovenia.
• Lead the development and execution of healthcare compliance strategies aligned with global and EMEA regional priorities.
• Identify, assess, and manage compliance risks related to commercial, promotional, professional education, and other business and operational activities.
• Provide proactive guidance and practical advice to business leaders on healthcare compliance requirements and ethical decision‑making.
• Partner with cross‑functional stakeholders to embed effective compliance controls into business processes and market activities.
• Oversee compliance programs, including training, monitoring, risk assessments, and issue management activities across assigned markets.
• Partner with Legal and other functions to support investigations, audits, and regulatory or health authority interactions.
• Monitor regulatory developments and industry trends across applicable markets to anticipate and address emerging compliance risks.
• Prepare and present compliance risk assessments, insights, and recommendations to regional and senior leadership.
• Foster a strong culture of integrity, accountability, and speak‑up.

Manager, HCC

• Support execution of regional business strategies and operational plans across SEA and North Asia in alignment with APAC and global objectives.
• Partner with cross‑functional teams to coordinate priorities, initiatives, and deliverables across multiple markets.
• Analyze business performance, financial results, and operational metrics to support decision‑making and continuous improvement.
• Contribute to planning, forecasting, and performance management processes at regional and market levels.
• Ensure adherence to governance, compliance, and internal control requirements across assigned markets.
• Support change initiatives, transformation efforts, and process improvement activities.
• Prepare executive‑level reports, presentations, and insights for senior leadership.
• Promote DePuy Synthes and Johnson & Johnson Credo values in all activities and interactions.