LaunchDarkly

Chief Marketing Officer

• Lead our customer storytelling program. Build a steady pipeline of customers who are excited to share stories about how they are solving their biggest business challenges, how they are evolving in the AI-era, and how they use LaunchDarkly being part of their AI SDLC.
• Establish an executive advisory board that builds trust, feedback loops, and advocacy from decision makers at our most important customers.
• Source and interview customers (in-person and on camera) to produce customer case studies in the form of written case studies, videos, and quotes.
• Source and manage customers who speak live alongside LaunchDarkly at both buyer and internal events.
• Oversee all peer review programs (G2, Peerspot, Gartner Peer Insights, and TrustRadius) to ensure LaunchDarkly maintains leader status on all platforms.
• Design, deliver, and continuously optimize advocacy programs and incentive strategies that attract customers to participate, drawing on data-driven insights and automation to identify new opportunities.
• Work closely with executives and customer-facing teams to help source, engage, and nurture relationships with customer advocates.
• Collaborate with the lifecycle marketing team to manage customer onboarding and adoption nurture activities.
• Build scalable feedback loops that capture customer insights and influence messaging, positioning, and GTM strategy.

Head of Customer Marketing

Product Designer

• Lead UX strategy and design quality for the Foundation pillar
• Sit in the Foundation triad as a co-owner of product direction alongside PM and Engineering
• Manage and develop a team of 5–7 UX designers
• Lead cross-pillar design coordination for surfaces spanning Foundation and related areas

Director, UX

• Design across the Guardian product surface: Guardian Releases, Guardian Monitoring, and the Software Factory, including the PR experience, auto-flagging flows, release health views, regression detection, rollback UX, and flag cleanup.
• Work close to engineering: contribute to implementation decisions, understand technical constraints, and stay engaged through the build, not just at handoff.
• Map and clarify complex workflows to identify UX debt and opportunities for improvement across Guardian's surfaces.
• Ship production-quality work through multiple shipped states, iterate based on real usage, and maintain quality under delivery pressure.
• Contribute to the UX strategy for your product surfaces alongside your fellow Guardian designer: understand current state, define future state, and articulate the tradeoffs in each path.
• Partner with your PM and EM on scope, sequencing, and tradeoffs. Come with a point of view and advocate for strong user experiences.
• Ground design decisions in evidence: engineering constraints, customer feedback, analytics, and design partner signals from the Factory Alpha and Beta programs.
• Contribute to LaunchDarkly's design system: extend patterns for Guardian's specific interface types (monitoring views, pipeline states, health indicators) and build alignment across the UX team.
• Participate in UX critique. Give and expect direct, specific feedback.

Senior Product Designer

Artificial Intelligence

• Bring serious, credible expertise in practical AI applications to customer conversations.
• Spearhead the early-stage evaluation, implementation, and adoption of AgentControl at scale, working closely with existing customers to ensure activation and churn prevention (alongside feedback).
• Partner with the AI SME team to develop and document Solutions Engineering playbooks and best practices that scale beyond our early customers.
• Partner closely with the AI Strategy Lead and AI SME team surfacing revenue-related insights as the product is deployed.
• Lead AgentControl POVs to validate technical win and secure revenue from our largest customers.
• Collaborate extensively with product and engineering teams to ensure product concepts are technically feasible and align with LaunchDarkly's strategic goals.
• Drive continuous improvement by monitoring product performance, user experience, and market response, iterating based on actionable data and insights.
• Ensure AgentControl's roadmap tracks market demand and delivers an exceptional experience for the AI developer persona.
• Deliver integrations against common, quantified customer requests in the form of code contributions, architecture diagrams, and whitepapers
• Function as a key technical asset in technical partnerships with advantageous potential partners (like Anthropic, DataBricks, etc…)
• Publicly evangelize AgentControl at mainstream industry conferences, webinars, partner engagements, and strategic meetings.
• Partner with LaunchDarkly’s AI SE SME team to support broader organization enablement on AI and the AgentControl product.
• Support Field Team Enablement of AgentControl.
• Work with the AI Researcher, the PMM team, and the AI Strategy Lead to build and maintain competitor playbooks.

AI Specialist

Solutions Engineer

• Support Professional Services engagements focused on AI-enabled and traditional software delivery
• Partner with customers to implement feature management into their LLM-powered applications
• Help implement rollout patterns for AI progressive exposure, guardrails, kill switches, and prompt/model experimentation
• Contribute to reference implementations, integrations, and prototypes
• Work hands-on in customer environments to instrument AI systems with LaunchDarkly
• Help customers building and operating chatbots integrate LaunchDarkly
• Gather detailed requirements from customer architectures and recommend solutions
• Serve as a knowledgeable point of contact for engineering and platform teams
• Resolve common technical obstacles during engagements
• Build working knowledge of LaunchDarkly and emerging AI delivery patterns
• Share customer feedback with Product and Engineering teams

Solutions Architect

Engineering Manager

• Technical strategy: Set a clear, credible technical roadmap for your teams and communicate it up, down, and across the org.
• Team leadership: Manage and grow a group of engineering managers and senior engineers. Hire, coach, and retain strong technical talent.
• Cross-team execution: Drive complex, multi-team initiatives from design through delivery, including large migrations and infrastructure evolution.
• Operational excellence: Own reliability and performance for systems in the critical path for customers, with real rigor around on-call, incident response, and observability.
• Cross-functional partnership: Work closely with product, design, and other engineering leaders to align technical direction with business priorities.
• Modern engineering practice: Bring emerging tools and AI-assisted development into your team's day-to-day to increase leverage.
• Culture carrier: Build a high-trust, high-agency engineering culture, and act as a mentor and multiplier across the org.

Engineering Director – Core

Account Executive

• Qualify and convert inbounds leads at a rapid pace
• Successfully prospect into ICP target accounts
• Articulate and sell the value of LD’s platform subscriptions
• Prepare for and run discovery sessions with new prospects to articulate LaunchDarkly’s core use cases and the value of the usage based pricing model
• Gain an understanding of third party architectures (AWS, Azure, GCP) to accurately position and price our usage based model
• Customize and deliver demos with the Solutions Engineering team
• Run a proof of concept for prospects
• Own, build and develop the relationship with existing customers, demonstrating product usage and capabilities and developing new opportunities
• Develop new opportunities from our existing customers
• Consistently hit revenue targets
• Educate, evangelize, and guide our customers through a successful adoption of LaunchDarkly
• Deliver customer feedback for our product and engineering teams
• Maintain up-to-date knowledge of our product and processes
• Keep all data in tools up to date; SFDC, Outreach, Nooks, Pocus, Claude
• Accurately forecast sales targets on a weekly, monthly, quarterly basis

Corporate Account Executive

• Lead complex Professional Services engagements focused on AI-enabled and traditional software delivery, aligning customer goals with LaunchDarkly best practices.
• Partner with customers to design and build feature management into their LLM-powered applications, agentic workflows, and internal AI platforms.
• Design and help implement safe rollout patterns for AI — progressive exposure, guardrails, kill switches, and prompt/model experimentation — directly in the customer's codebase.
• Build reference implementations, integrations, and prototypes alongside customer engineers — writing production-quality code that demonstrates the pattern, not just a slide describing it.
• Work hands-on in customer environments to instrument AI systems with LaunchDarkly at inference-time and workflow-level decision points.
• Support customers building and operating chatbots, copilots, and agent-based systems, helping them integrate LaunchDarkly into inference-time and workflow-level decisions.
• Apply a consultative approach to understand customer architectures, gather detailed requirements, and influence key technical and organizational decisions.
• Act as a trusted technical advisor to engineering, platform, DevOps, and AI leaders.
• Identify and resolve technical obstacles that hinder value realization, particularly in complex, distributed, or AI-driven systems.
• Establish yourself as a subject matter expert on LaunchDarkly and emerging AI delivery patterns, continuously evolving your expertise as the landscape changes.
• Advocate for customers by synthesizing feedback and collaborating with Product and Engineering teams to shape future AI-related capabilities.

Senior Solutions Architect

• Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle.
• Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
• Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
• Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor.
• Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap.
• Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability.
• Mentor junior team members, foster technical excellence, and share industry best practices across the SE team.
• Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies.
• Respond to RFPs, and manage technical environments to support enterprise sales motions.
• Translate complex client requirements into scalable, sustainable, and technically sound solutions.
• Represent LaunchDarkly at industry events and customer engagements through travel as needed.

Senior Solutions Engineer

Backend Engineer

• Build, improve, and operate backend services that power LaunchDarkly’s Flag Delivery systems.
• Contribute to systems that support streaming and polling delivery models for LaunchDarkly SDKs.
• Debug production issues, improve service reliability, and help the team maintain strong standards around latency, availability, observability, and operability.
• Work with technologies and patterns common to modern distributed backend systems, including caching layers, network services, concurrency, failure handling, and cloud infrastructure.
• Collaborate closely with partner teams including SDK, Platform, SRE, Security, and Enterprise to deliver improvements across the broader platform.
• Participate in the on-call rotation and take ownership of the systems you help build.
• Learn the existing architecture deeply and make pragmatic improvements that increase system clarity, performance, and maintainability.
• Use AI as part of your engineering workflow with sound judgment, including knowing when to use it, how to direct it effectively, and how to verify or reject its output.
• Reason clearly about code, architecture, and whole-system behavior even when AI is in the loop.

Analyst

• Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions.
• Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations.
• Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment.
• Review commercial redlines and draft terms as needed to help close deals.
• Enforce established processes to ensure data integrity and consistency across closed opportunities.
• Ensure contracts and supporting documents are fully executed and uploaded to the contract management system.
• Become a subject matter expert in the CPQ tool; support its configuration and functionality.
• Train new Account Executives on opportunity creation and bookings processes.
• Coordinate information flow across Sales, Professional Services, Legal, Finance, and RevOps to facilitate seamless deal execution.
• Ensure the deal review and approval processes follow company policies and compliance standards.
• Contribute to the development and implementation of deal desk policies, processes, and procedures.
• Foster strong cross-functional relationships to streamline and support the deal process.
• Explore, pilot, and champion the use of Agentic AI tools to streamline deal review, contract analysis, approval routing, and cross-functional coordination. You don't need to have all the answers — but you need to be asking the right questions.

Senior Deal Desk Analyst

Product Marketing

• Support product launches across the platform: coordinate timelines, messaging, and sales enablement materials so launches ship on schedule and reps have what they need to sell
• Participate in GTM learning loops: partner with campaign and digital marketing teams to execute tests across ads, sales plays, and campaigns; synthesize results and surface findings to inform next steps
• Develop content that supports awareness and pipeline: write launch content, blog posts, ebooks, and SEO/GEO-driven assets that reinforce positioning and support demand generation efforts
• Maintain messaging consistency: update narrative and messaging across customer touchpoints as positioning evolves, coordinating with sales, campaigns, and product to ensure alignment
• Collaborate with sales, enablement, and campaigns: work with AEs and cross-functional partners to identify where deals stall and contribute assets and plays that address needs
• Track the customer journey: monitor how prospects move from awareness to pipeline, identify where conversions drop off in the funnel, flag findings to the appropriate teams for resolution, and contribute to solutions that address gaps
• Contribute to scalable GTM assets: document what works and help develop templates, talk tracks, and repeatable resources that improve team effectiveness

Product Marketing Manager

Events

• Manage and develop a team of field and event managers, establish team operating norms, establish team operating norms, and implement departmental policies and procedures that support consistent event execution.
• Manage the events and field marketing budget, supporting planning and forecasting activities and tracking spend across programs in alignment with approved plans.
• Execute the regional third-party event program end-to-end from preparation and activation to follow-up and reporting in support of brand awareness, buyer engagement, and pipeline goals.
• Build and implement the owned field event program, following established processes and playbooks to enable the field team to deliver consistent, high-quality engagements
• Develop and lead an ongoing roadshow that deepens buyer and influencer understanding of our product's unique value across key markets.
• Partner with sales and GTM leadership to prioritize markets, build account-level intelligence by territory, and develop coordinated field plans.
• Work with executives to design in-person experiences that expand relationships higher and wider within target accounts.
• Collaborate with internal thought leaders to develop content plans aligned to corporate messaging and positioning.
• Drive coordinated, multi-channel activations before and after every event to maximize impact.
• Report on the performance of each event, identifying areas for improvement and areas to accelerate based on results.

Head of Events and Field Marketing

Full-stack Engineer

• Design and build full-stack features that address enterprise adoption requirements across Observability
• Own integrations and infrastructure capabilities end-to-end—from API design and backend services to UI surfaces
• Collaborate with product managers, designers, solutions engineers, and customers to understand enterprise requirements and deliver against them
• Participate in architecture and design discussions, making well-reasoned trade-offs for scalability, reliability, and maintainability
• Write well-tested, observable code and uphold high engineering standards across the team
• Engage with internal stakeholders and occasionally enterprise customers to validate solutions and gather feedback
• Participate in on-call rotations and maintain production reliability for your features

Full Stack Engineer, Observability

• Develop and maintain comprehensive territory and account plans.
• Secure consistent new opportunities through targeted outreach and account research.
• Achieve quarterly revenue and new logo acquisition targets.
• Build strong relationships with champions and decision-makers, developing compelling business cases.
• Collaborate with SDRs, SEs, and other teams to ensure seamless execution and customer success.
• Design and execute long-term strategies that drive business growth within a defined territory.
• Identify and capitalize on market opportunities and align them with company objectives.
• Adapt strategies as market dynamics evolve, ensuring continuous growth and a competitive edge.
• Negotiate large-scale, complex contracts, balancing customer needs with company goals.
• Maintain a strong focus on achieving measurable sales outcomes and consistently meeting or exceeding targets.