LemFi

Product Manager

• Own the end-to-end product roadmap for LATAM corridors - prioritising ruthlessly across UX, compliance edge cases and partner integrations as we launch market after market.
• Build and maintain deep relationships with key regional payment partners (Nexa in Mexico, PIX ecosystem in Brazil and equivalents), reviewing API docs and acting as the product-side voice in integration QAs.
• Translate messy, market-specific data signals - transaction success rates, drop-off points, failure codes - into clear decisions and shipped improvements, not slide decks.
• Map the LATAM competitive landscape continuously: understand what TapTap Send, Félix Pago, Sendwave and others are doing so we stay a step ahead on UX and pricing.
• Navigate LATAM-specific product complexity - dual surnames, document type variation, local compliance nuance - and bake solutions into the core product rather than treating them as edge cases.
• Travel periodically to sit with partners on the ground, run lightweight QA sessions and build the trust that makes integrations move faster.
• Use AI tooling to accelerate research, spec-writing and data analysis so you can move at the pace the market demands.

Senior Product Manager

Business Development Rep

• Build and own LemFi's LATAM market entry strategy across Mexico, Colombia, Guatemala and Dominican Republic simultaneously
• Sign the first distribution partnerships - banks, fintechs, payment processors
• Navigate remittance licensing, forex regulations, stablecoin treatment, and KYC/AML localisation in each market
• Define and hit the metrics that matter: partners signed, regulatory clearances obtained, first revenue cohorts live
• Use AI tools to compress research timelines
• Represent LemFi in-market with partners, regulators, and ecosystem players

Senior Business Development Manager

Financial Crime

• Lead, coach, and develop a team of AML analysts by providing regular feedback, tailored coaching, and early performance support.
• Oversee the review of systematic alerts triggered by suspicious activity, ensuring every investigation is thorough, well-reasoned, and clearly documented from first review through to closure or escalation.
• Perform independent quality reviews of completed TM investigation decisions before closure or escalation.
• Proactively identify issues and inefficiencies in processes and drive solutions through a mix of partnerships, technology, process, and procedure changes.
• Track and report on key team metrics, including SLA adherence, QA pass rates, and false-positive trends, using these insights to guide coaching and process improvements.
• Partner with compliance on complex or high-risk cases and represent the team's findings clearly when escalating to senior stakeholders.
• Keep up to date with evolving AML typologies and regulatory expectations relevant to LemFi's markets.
• Flag control weaknesses, high-risk cases, or tooling/process issues to leadership promptly and clearly, following agreed protocols.

AML Ops Lead – Transaction Monitoring

Compliance

• Run the day-to-day BSA/AML operation: SAR quality, FinCEN regulatory reporting, and transaction monitoring, escalating material issues and deputising for the CCO when they are out.
• Own the consumer compliance programme operationally: UDAAP, Reg E, CAN-SPAM, and TCPA reviews of marketing and advertising materials, plus disclosure maintenance and complaints intake through to resolution.
• Lead the consumer complaints programme end-to-end, spotting systemic issues and proposing root-cause fixes rather than just closing tickets.
• Support multi-state MTL compliance, including licence renewals, regulatory notifications, and examination preparation across all active LemFi US states.
• Manage sponsor bank compliance commitments, keeping the status documented, open items tracked, and the CCO informed before things become surprises.
• Contribute to US compliance sections of board and executive management reports, and support the group-wide compliance risk assessment.
• Use AI tools to accelerate policy drafting, evidence pack preparation, and regulatory research, freeing your own capacity for the judgement calls that actually need you.

Deputy Compliance Officer

Chief Marketing Officer

• Own the full paid acquisition engine across Meta, TikTok, Google, YouTube, and emerging platforms, making the final call on which campaigns scale, pause, or get killed, guided by strict payback discipline.
• Architect a tiered corridor budget framework: doubling down in mature lanes, stress-testing new launch corridors, and maintaining baseline efficiency across markets.
• Lead a continuous creative testing pipeline for culturally nuanced, diaspora-specific ad creative, pairing localised digital (DOOH, programmatic) with community saturation flights in high-density immigrant cities.
• Own the install-to-transfer funnel, working tightly with Product, Data, and Compliance to ensure paid traffic doesn't just download the app but clears KYC and completes a first funded transfer.
• Drive incrementality discipline: geo-lift tests, holdout experiments, and MMM reads are your source of truth; you are the gatekeeper of CAC and payback period inputs for all growth investment decisions.
• Build and maintain a KPI framework that connects individual and team performance to broader business goals, enabling data-driven decision-making at every level.
• Connect team-level KPIs to long-term business health by incorporating CLV alongside CAC and retention metrics into the performance framework.
• Structure the team's workflows using AI agents, custom prompts, and automation tools, eliminating routine toil, accelerating creative iteration, and surfacing performance anomalies before they become budget fires.
• Partner cross-functionally with Product, Analytics, Brand, and Compliance to keep acquisition strategy tightly coupled to the product activation loops that turn new users into long-term LemFi customers.

Head of Performance Marketing

General

• Reconcile transactions across the general ledger and sub-ledgers, ensuring accuracy and completeness of financial records, including identifying transactions that are complex in nature.
• Reconcile bank accounts and credit card transactions.
• Provide documentation to support all financial transactions; maintain required files, reports, and data.
• Follow up on all outstanding transactions continuously and provide updates to management.
• Identify and resolve discrepancies in different accounts, such as double charges, incorrect amounts, or failed bookings.
• Complete all daily assigned tasks within set deadlines.
• Prepare daily, month-end, and year-end reports.
• Monitor and instigate journal postings and reconcile control accounts.
• Prepare monthly bank reconciliation reports for the Finance Department regarding all transactions to and from LemFi, with accurate breakdowns.
• Prepare and present reconciliation reports to management, highlighting discrepancies and providing insights for decision-making.
• Assist internal and external auditors with documentation required to complete their work satisfactorily.
• Monitor all banking activities in order to detect irregularities.
• Work closely with other departments, such as Finance and Accounting, to ensure smooth financial operations and compliance with policies.
• Identify opportunities for process improvements in reconciliation procedures and suggest best practices to enhance efficiency.
• Lead investigation and recovery of unsettled transactions with partners and banks.
• Ensure the quality and accuracy of data and present it in a way that supports better organisational decision-making.
• Liaise with Customer Services and Engineering teams for the resolution of customer requests and disputes within SLA.
• Monitor disputed transactions for possible fraudulent activity and report findings to management.
• Work with Product and Engineering teams to improve internal processes and support new product development for customer satisfaction.
• Analyse income and costs for the organisation based on transactions processed through partner channels.
• Maintain relationships with banking and payments partners, and ensure compliance with all partner obligations including periodic filings and reports.

Reconciliation Specialist

Accountant

• Own reconciliations, month-end close, and day-to-day accounting tasks
• Identify gaps in financial processes and take ownership of fixing them
• Look for opportunities to automate repetitive tasks
• Work closely with the wider Finance team and stakeholders to ensure timely, accurate reporting
• Partner with finance, data, and business teams

Customer Support

• Provide timely and professional support to customers via email, troubleshooting issues with accuracy, empathy, and a high level of courtesy.
• Escalate insights and challenges effectively, sharing both positive outcomes and customer issues through the right internal channels while navigating multiple tools and platforms.
• Collaborate closely with the wider team to continuously improve the quality of our service and ensure a seamless customer experience.
• Participate actively in weekly team meetings, sharing feedback and helping implement improvements based on real customer interactions.
• Identify trends and recurring patterns in customer inquiries, proactively recommending improvements to processes, product features, or customer education materials.

Customer Support Associate

• Take full ownership of paid acquisition campaigns across Meta, TikTok, and other relevant paid channels
• Manage campaign planning, audience strategy, budget allocation, optimisation, and scaling
• Identify new acquisition opportunities — channels, audiences, formats — to accelerate growth
• Support broader global acquisition across Google App Campaigns (UAC/GAC), Apple Search Ads (ASA), DSPs, and emerging channels where needed
• Collaborate closely with Product, Data, Brand, CRM, and Creative teams to drive growth aligned with key business objectives
• Own the creative roadmap for your campaigns, maintaining a continuous pipeline of fresh, high-performing assets
• Partner with in-house creative teams, regional growth members, and external creators to deliver content that is locally relevant and culturally resonant
• Monitor acquisition performance across paid channels and optimise toward CAC and other key efficiency targets
• Build and execute structured testing plans across audiences, bidding strategies, creatives, landing experiences, and acquisition channels
• Stay ahead of industry trends, platform updates, privacy changes, and emerging growth tactics