Mobile Communications America

Operations

• Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections.
• Process daily billings for Service and Install.
• Manage SLA (Service Level Agreement)/ SecurePlan expirations and renewals.
• Quote and process subscription renewals while tracking software license expirations and renewals.
• Establish and manage billing cycles for subscriptions.
• Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
• Communicate with customers regarding new billings and overdue balances.
• Work with the Operations team to correct billing discrepancies.
• Issue invoice corrections and credits as needed.
• Edit Sales Orders for MAC and Box Sales jobs.
• Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

Customer Operations Specialist

Data Analyst

• Perform hands-on analysis of sales performance across the organization — pipeline, bookings, conversion, and productivity — to answer recurring and ad hoc questions from sales leadership.
• Turn analysis into clear, decision-ready insights and recommendations for a non-technical audience, not just raw reports.
• Build and maintain reporting artifacts, including tear sheets, executive summaries, and dashboards, that give stakeholders a clear, current view of the business.
• Source, validate, and reconcile data across CRM (HubSpot, NetSuite) and ERP (NetSuite, Ormandy) systems to ensure analysis rests on accurate, trusted data.
• Investigate data quality issues and anomalies and recommend improvements to data capture and reporting.
• Structure and maintain the templates and sheets that support the sales forecasting process.
• Support sales territory planning through data preparation, mapping, and scenario setup.
• Partner with Division Leads and leadership to ensure planning and forecasting tools are accurate, usable, and up to date.
• Apply low-code automation (Microsoft Power Automate) to streamline recurring reporting and data preparation, reducing manual effort.
• Build and support basic AI agents or assistants using low-code tools such as Microsoft Copilot Studio where they improve efficiency.
• Identify manual, repetitive analytical tasks and convert them into reliable, repeatable processes.
• Work across the Sales Strategy & Operations organization to understand data and tooling needs and deliver practical solutions.
• Partner with Sales Operations, Finance, and divisional stakeholders to align definitions, data sources, and reporting standards.
• Document tools, workflows, and processes so solutions are maintainable and transferable across the team.

Sales Analytics Specialist

Manager

• Oversee and direct construction of projects through completion.
• Work closely with the Project Management Team, Operations Manager, Deployment Team, Subcontractors, Engineering Team, Logistics Team, clients and other stakeholders to ensure successful project delivery.
• In-depth review of projects to schedule and coordinate deliverables.
• Ensure monitor compliance with building and safety regulations.
• Coordinate and direct the Deployment Team, consisting of both internal labor and subcontractor resources.
• Ensure team has proper tools, materials and equipment for successful project delivery and support inventory management.
• Ensure achievement of contractual construction commitments.
• Daily review of construction progress.
• Prepare internal and external reports pertaining to job status.
• Planning to anticipate and mitigate problems and resolve emerging issues.
• Support obtaining any required permits and licenses.
• Analyze, manage and mitigate risks.
• Ensure quality construction standards and the use of proper construction techniques.

Construction Manager

Security Engineer

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
• Learning and contributing to technical and project teams.
• Diagnosing and troubleshooting system issues.
• Working as a valued team member and as an individual to deliver quality results to our customers.
• Executing assigned projects and duties in a timely manner with quality results.
• Working with trades and subcontractors assigned to projects.

Security Technician

Project Manager

• Working with internal teams to ensure smooth transition of contracts
• Assisting with proposal and quote development
• Updating and maintaining accurate information in the ERP system
• Maintaining vendor relationships
• Assisting project managers to meet milestones
• Monitoring cost and revenue
• Managing AR for assigned customers
• Improving post-order communications
• Managing Semtech rebate reporting and validation processes

Project Coordinator

Customer Support

• Serves as a customer service role model for others.
• Able to resolve customer service issues with little to no supervision.
• Establish relationships with major customers and vendors out of their locations.
• Trains and mentors other customer operations staff
• Assist all customers in a professional manner. First point of contact to greet customers and visitors.

Customer Service Specialist

Communications

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Assisting and collaborating well with the team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Serving in an on-call rotation and providing 27/7 technical support.

Communication Systems Technician I

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
• Diagnosing and troubleshooting system issues.
• Training/mentoring others within the team.
• Working as a valued team member on projects/installations to deliver quality results to our customers.
• Maintaining awareness of new and emerging technologies and their potential application on client engagements.
• Working with trades and subcontractors assigned to projects.
• Serving as a lead tech on smaller projects/installations.
• Respond to routine, scheduled, emergency, and after-hours service calls in a timely manner.
• Diagnose, troubleshoot, repair, and replace defective components in security systems.
• Perform preventive maintenance on installed systems and ensure optimal performance.
• Utilize strong troubleshooting skills to identify and resolve equipment and software issues.
• Analyze repair needs and provide effective solutions to customers.
• Complete accurate and detailed service reports for proper invoicing and job tracking by the end of each day.
• Ensure all work complies with federal, state, and local regulations, as well as company safety policies.
• Conduct system testing and checkout for new and existing installations.
• Collaborate with team members to improve service operations and customer satisfaction.
• Perform additional duties as assigned.

Advanced Security Technician

• Forecasting & Predictive Analytics
• Measure and report forecast accuracy across teams, segments, and time horizons, identifying drivers of variance and recommending methodology improvements.
• Develop, test, and maintain forecast weighting algorithms that translate pipeline stage, deal age, and historical conversion into reliable predictions.
• Apply regression and other statistical methods to quoted and won/lost activity to surface the factors that most influence close rates and deal velocity.
• Partner with sales leadership to refine forecasting methodology and strengthen commit and upside discipline.
• Pipeline & Funnel Analytics
• Assess funnel sufficiency against quota and coverage targets, flagging gaps in pipeline volume, velocity, or conversion early enough to act.
• Analyze stage-to-stage conversion, sales cycle length, and win rates across divisions, segments, and reps to identify performance trends.
• Quantify pipeline health and recommend where to focus pipeline-generation and deal-progression efforts.
• Reporting & Visualization
• Build and maintain Tableau dashboards, scorecards, and recurring reporting that give sales leaders a clear, current view of performance.
• Translate analysis into concise, executive-ready narratives and visualizations that drive decisions rather than simply describe data.
• Leverage automation and AI tools to streamline data preparation, reporting, and analysis – reducing manual effort, accelerating turnaround, and improving consistency.
• Identify opportunities to apply AI and automation to recurring analytical and reporting workflows, and help bring those improvements into production.
• Data Management & Cross-Functional Partnership
• Source, validate, and reconcile sales data across CRM (HubSpot, NetSuite) and ERP (NetSuite, Ormandy) systems to ensure analyses rest on accurate, trusted data.
• Partner with Sales Operations, Finance, and divisional leaders to align on definitions, metrics, and reporting standards.
• Identify and resolve data quality issues, and recommend improvements to data capture and process.

Sales Data Analyst

Account Executive

• Develop and execute strategies to drive revenue growth, profitability, and long-term customer loyalty.
• Utilize market data to target and prospect customers, uncovering needs for solution selling and providing consultative recommendations.
• Manage the sales cycle by answering technical and business questions, offering solutions, and providing accurate cost estimates for implementation.
• Forecast sales and create innovative strategies to meet and exceed sales targets, managing quotes and funnels monthly.
• Build and maintain key relationships with clients, acting as a trusted advisor and managing a sales pipeline with new customer logos and opportunities.
• Prepare accurate paperwork for customer transactions, respond to RFIs/RFPs, and ensure timely processing.
• Stay informed on competitors' products and key verticals (Energy, Healthcare, Education, Government, Manufacturing), and manage relationships with key OEMs (Motorola, Nokia, AMAG, Axis, etc.).
• Manage the pre-sales and proposal process, ensuring successful deal closure and forecasting.
• Conduct client relationship management (deep/wide) and cross-sell across the full portfolio.

Sales

• Recruiting, hiring, training, developing, goal setting, and discipline for sales and service employees
• Facilitating the team's success by setting direction, establishing goals, and conducting meetings
• Conducting one-on-one coaching sessions and "ride-longs" with all sales representatives
• Establishing and maintaining effective relationships with customers, partners, vendors, and internal departments
• Engaging with the Regional Vice Presidents by offering timely communication, accurate forecasting, and overall strategic direction
• Meeting monthly and quarterly sales plans

Sales Manager

• Install and service physical security systems, including IP video and access control systems with electrified locking hardware
• Troubleshoot and resolve system issues efficiently
• Serve as the primary on-site customer interface
• Oversee subcontractors and coordinate with other trades
• Mentor junior technicians and ensure quality standards are met

• Manage Box Sales processes, including tracking and coordination.
• Prepare and distribute welcome letters to customers.
• Process PO (Purchase Order) requests and follow up on approvals.
• Receive POs as needed to support project execution.
• Coordinate procurement and delivery of materials and supplies for projects.
• Schedule Sales to Operations handoff meetings.
• Arrange travel accommodations for project personnel as required.
• Handle permit requests and manage follow-up processes.
• Confirm completion and accuracy of project closeout documents.
• Oversee lien waiver management to ensure compliance.
• Conduct customer follow-up calls for project closeout confirmation.
• Provide administrative support to Project Managers.
• Create NCCO (No Charge Change Order) quotes and submit them through NS for approval (DOA).
• Reference NCCO SOP for project-related change orders.
• Maintain and oversee technical license upkeep and compliance with standards.
• Ensure that Sales Order edits for Projects are handled by the Project Accountant.
• Prepare AIAs, Pay Applications, and manage customer portal administration (e.g., Textura, Procore, Oracle).