Operations

• Serve as a primary point of contact for patients and clients, ensuring a welcoming, efficient, and supportive experience
• Greet clients and provide assistance upon arrival
• Communicate wait times, scheduling updates, and service information
• Explain center policies related to payments, cancellations, and attendance
• Answer incoming calls, screen for appropriate services, and schedule appointments
• Respond to patient inquiries through the Patient Portal
• Support virtual mind-body and exercise programs, including enrollment and technical assistance
• Reconcile daily financial transactions and prepare deposits
• Collaborate with team members to resolve client concerns and support overall operations

Care Coordinator – Outpatient Operations

Software Engineer

• Support medical device lifecycle management activities and assist fellow engineers in equipment upgrades, recalls, replacements, and inventory tracking and asset management utilization.
• Assist with the evaluation and testing of medical technologies prior to purchase and implementation.
• Coordinate with vendors, service providers, and clinical departments to support equipment maintenance and operational readiness.
• Support project management activities related to equipment installations, upgrades, replacement initiatives, and departmental projects.
• Support information technology and cybersecurity best practices related to connected medical devices and healthcare technology systems.
• Communicate equipment-related issues, safety concerns, and operational recommendations to leadership and clinical partners.

Biomedical Engineer I, Biomed/Clinical Engineering

Security Analyst

• Design and implement monitoring tools to track third-party vendor activity across enterprise networks in real time
• Analyze and triage security alerts related to vendor access, SaaS integrations, and external systems
• Act as a liaison between cybersecurity operations and threat hunting teams to escalate vendor-related risks
• Partner with threat hunting teams to build and mature third-party threat detection capabilities
• Integrate and normalize data from platforms such as ServiceNow, Workday, and Salesforce
• Develop API-based integrations across SaaS and cloud environments for centralized telemetry visibility
• Identify risks from persistent vendor access beyond contract expiration
• Optimize monitoring tools to reduce false positives and improve signal quality
• Align monitoring practices with vendor risk management, supply chain security, and compliance requirements

Cyber Security Analyst II

Cancer Registrar

• Review electronic medical records to determine patient eligibility for inclusion in the Cancer Registry Database
• Abstract demographic, clinical, pathological, therapeutic, and epidemiologic data per established standards ( ACoS /CoC, SEER, AJCC, NYS DOH)
• Accession all reportable malignancies and 'reportable by agreement' tumors within required regulatory timeframes
• Assign appropriate case status and analyze complete patient medical records using current oncology data standards
• Enter accurate codes and text into the Metriq cancer registry software, including demographics, staging, treatment, recurrence, and disease status
• Complete an average of 8 full case equivalents per day
• Ensure data quality through self-review, validation metafiles, and prompt correction of errors identified by QA coordinators
• Maintain high accuracy rates as measured by internal QA review and NYS DOH error reports
• Support special projects and priority cases as assigned by the Registry Manager

Cancer Registrar II

Data Analyst

• Serve as a key analytics partner to support decision-making
• Analyze financial, operational, and revenue cycle data
• Develop reporting and analyses
• Collaborate with Finance, Revenue Cycle, IT, and operational teams

Revenue Analytics Specialist

Financial Planning and Analysis

• Manage the business plan portfolio for new programs, facilities, and service expansions, including financial modeling, operational impact analysis, and return on investment projections
• Partner with divisional finance teams to build comprehensive financial pro-formas, standardize planning tools and assumptions, and ensure consistent financial rigor
• Coordinate with senior operational, clinical, and strategy leadership to define scope, prioritize initiatives, and align financial plans with organizational goals
• Evaluate alternative operating, staffing, funding, and service delivery models to support decision-making
• Lead cross-functional teams through the full business planning lifecycle, from concept through post-implementation performance tracking
• Deliver analysis and recommendations to the CFO, ELT, and other senior stakeholders
• Oversee day-to-day financial operations, long-range forecasting, and departmental budgets for areas of responsibility
• Lead and develop a team of financial operations and business planning professionals

Director, Financial Operations

• Monitor existing investments and develop qualitative and quantitative analytical insights on the portfolio, including investment recommendations, manager performance reviews, and thematic presentations
• Source and drive detailed due diligence processes for external investment managers across public and private asset classes
• Contribute to investment decisions regarding the selection, rebalancing, and termination of managers across asset classes
• Serve as lead IMD representative to current and prospective managers as well as industry conferences, negotiate terms and conditions, and coordinate the efforts of outside service providers
• Cultivate and maintain productive relationships with existing and prospective managers as well as vendors, legal counsel, peer investors, and other industry constituents
• Assist with asset allocation reviews and risk management activities
• Stay informed of market trends, new investment opportunities, asset class developments, and macroeconomic themes
• Identify, evaluate, implement, and manage investment tools, AI resources, and best practices used in connection with portfolio and manager research and tracking

Associate, Investment Strategy

Clinical Research

• Lead participant recruitment and outreach by attending health fairs at taxi garages, conducting interviews, and guiding individuals through the study enrollment and consent process
• Assist the study RN with finger sticks and enter participant data accurately into the system
• Support data collection using appropriate methodologies to gather human subject information for research protocols and/or clinical trials
• Generate and distribute data reports to key stakeholders on study progress
• Ensure compliance with all applicable institutional, state, and federal regulations

Clinical Research Coordinator – French or Bengali Fluency

Manager

• Develop accurate, clinically grounded cost estimates for patient treatment plans across care settings
• Build detailed financial projections by translating physician orders, care pathways, and clinical documentation into itemized, defensible cost estimates
• Price treatment episodes prior to care delivery for self-pay, international, and insured patients
• Perform concurrent and post-treatment reviews, updating estimates based on patient progress
• Partner with physicians, nursing staff, and multidisciplinary teams to validate clinical assumptions
• Break down anticipated services including labs, imaging, procedures, medications, and therapies
• Apply historical utilization data and patient-specific risk factors to build scenario-based estimates
• Collaborate with internal departments to ensure timely pricing, billing alignment, and patient-centered outcomes
• Contribute to workflow improvement initiatives and development of standardized cost estimation tools

Case Manager – Cost Estimates

Insurance

• Represent Revenue Cycle – Patient Accounts in resolving insurance balances for inpatient and outpatient accounts
• Communicate directly with insurance carriers via portals, phone, email, and correspondence to drive claim resolution
• Investigate and resolve claim denials, underpayments, and delayed reimbursements
• Submit appeals and supporting documentation to ensure proper reimbursement outcomes
• Interpret and apply internal billing terminology, workflows, and escalation protocols
• Collaborate with internal teams to coordinate account resolution and share updates
• Maintain accurate and timely documentation of all account activity within Epic and other systems
• Update insurance and demographic information, ensuring claims are corrected and resubmitted when needed
• Identify payer trends or recurring issues and escalate appropriately to leadership

Insurance Receivable Specialist

Director

• Lead Epic Acute Care domains including Grand Central, ClinDoc, ASAP, Orders, OpTime/Anesthesia, and Security
• Define and execute strategic roadmaps for Epic application portfolios aligned with enterprise priorities and digital transformation goals
• Oversee delivery, optimization, and lifecycle management of clinical and operational systems, ensuring high availability and performance
• Serve as a senior advisor to clinical, operational, and executive stakeholders across MSK
• Drive large-scale initiatives, upgrades, and transformation efforts across Epic platforms and integrated technologies
• Establish governance frameworks, standards, and performance metrics across application teams
• Ensure systems are reliable, secure, scalable, and aligned with regulatory and compliance requirements (e.g., HIPAA, Joint Commission)
• Partner with interdisciplinary leaders to improve quality, safety, and user experience through technology
• Lead, mentor, and develop high-performing teams across multiple application domains
• Foster a culture of accountability, innovation, and continuous improvement across the application portfolio
• Collaborate with infrastructure, data, and digital teams to advance interoperability, analytics, and patient engagement solutions

Director – Epic Systems, Acute Care

Content Writer

• Write, edit, and proofread disease guides and other health-related content, ensuring adherence to plain language principles and health literacy best practices
• Lead the migration of existing disease guide content to an updated format, ensuring a seamless user experience
• Translate complex medical information into accessible, patient-centered language
• Identify outdated or inaccurate content, recommend revisions, and implement updates
• Conduct literature reviews and research to ensure the accuracy and credibility of health information
• Ensure alignment with current clinical guidelines, evidence-based practices, SEO principles, and organizational priorities
• Uphold editorial consistency, quality, and accuracy through rigorous fact-checking and peer reviews
• Ensure all content aligns with the organization’s style guide, brand voice, and tone
• Liaise with subject-matter experts, clinical teams, marketing and communication teams, and other interest-holders to gather input, secure approvals, and ensure content accuracy and relevance
• Maintain an effective feedback loop with teams to enhance content quality and ensure timely delivery of projects
• Partner with designers, developers, and digital teams to optimize content

Writer – Community & Public Health Education

Analyst

• Research and analyze prospect information using MSK systems and external sources, including financial capacity, professional and personal background, philanthropic interests, social networks, and reputational considerations
• Provide clear, strategic recommendations on prospect assignment, engagement pathways, and solicitation strategies to advance prospects through the fundraising cycle
• Partner closely with gift officers and Development colleagues in portfolio optimization, prospect strategy discussions, and implementation of recommended approaches
• Prepare high-quality written communications that translate complex research into accessible, actionable insights for cultivation, solicitation, and stewardship
• Maintain accurate prospect development documentation within the CRM system and collaborate with operations teams on data integrity and information management
• Contribute actively to continuous improvement initiatives that streamline processes and enhance team-wide effectiveness
• Exercise sound judgment and maintain confidentiality while managing sensitive donor and prospect information

Analyst, Prospect Development

• Design, build, and maintain Epic Healthy Planet/Compass Rose components supporting patient coordination workflows
• Configure care coordination tools such as registries, care gaps, outreach workflows, and patient tracking
• Support ServiceNow ticket queues, troubleshooting and resolving end-user issues efficiently
• Analyze complex population health and care coordination needs, translating them into Epic solutions
• Identify system gaps in patient coordination processes and recommend scalable enhancements
• Collaborate with clinical, operational, and IT stakeholders to optimize care management workflows
• Contribute to integration efforts involving data exchange and interoperability within Epic modules
• Participate in technical discussions to improve system design and patient engagement strategies
• Document workflows, configurations, and system updates to support ongoing optimization and compliance

Application Analyst I – Epic Healthy Planet

Architect

• Define and evolve the technical vision and architecture for a next-generation high-performance computing (HPC) environment
• Design system-level solutions that optimize performance, scalability, reliability, and long-term maintainability
• Support research computing workloads, including advanced analytics, simulation, and AI/ML pipelines
• Architect Linux-based HPC platforms, clusters, and supporting services with enterprise-grade resilience
• Evaluate and integrate cloud resources to extend or hybridize HPC capabilities when appropriate
• Optimize compute, storage, networking, and scheduler performance based on workload characteristics
• Partner with networking, facilities, data center, storage, and cloud teams to align infrastructure design and execution
• Establish standards, documentation, and operational practices for HPC hybrid platforms and lifecycle management
• Provide technical leadership and guidance on complex architecture decisions, tradeoffs, and roadmap planning