Navy Federal Credit Union

Business Analyst

• drives measurable business value across data portfolio initiatives by aligning demands to strategic outcomes
• establishes value metrics
• enables transparent portfolio performance
• leads the development of portfolio insights and executive communications
• partners across business, product, finance, and technology teams to connect work delivered to business impact
• supports value-based prioritization
• contributes to Azure cloud cost optimization efforts by advancing cost transparency, value realization, and alignment of cloud spend to business outcomes
• helps maintain portfolio governance practices including metrics frameworks
• delivers clear, data-driven insights that inform decision-making
• promotes a value-first mindset

Business Transform Analyst II – Portfolio Value Realization

General

• Collect, prepare and maintain data for analysis, reports and reference
• Coordinate and prepare agendas for meetings, events and presentations
• Coordinate travel arrangements, prepare authorizations and review expense reports
• Monitor, field and direct phone calls; document as required
• Order supplies/services and reconcile invoices
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Prepare and submit budget requirements for Annual Financial Plan (AFP)
• Proofread and edit content for standardization to ensure clarity and accuracy
• Remain abreast of corporate business plans and marketing efforts
• Represent the department/division/branch in disaster recovery plans
• Research and evaluate operational issues, inquiries and/or complaints
• Review internal studies and surveys to provide summaries to leadership
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Plan, develop, implement and maintain new and existing programs, campaigns and special offers
• Recommend and implement technical/electronic enhancements to improve administrative operations
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Perform other duties as assigned

Staff Assistant III

Ecommerce

• Assist with driving the vision, direction, and development of one of Navy Federal's digital products used by our members and employees.
• Partner closely with the other members on the product team, including the Developers and UX representatives daily.
• Partner with stakeholders to ensure what is delivered fulfills strategic needs and drives a superior experience.

Digital Experience Owner

Affiliate Manager

• Serve as a trusted advisor to business unit leaders and HR partners, providing strategic coaching and guidance on compensation program design, policy interpretation, and market competitiveness.
• Cultivate strong, consultative partnerships with business unit leaders to deeply understand their strategic priorities and talent needs; collaborate closely to translate enterprise-level compensation philosophy and programs into tailored, actionable strategies that support business objectives and drive alignment at the unit level.
• Lead end-to-end compensation projects and/or programs including new initiative development, major enhancements, and annual compensation processes (merit, bonus, etc.).
• Analyze compensation trends, benchmark data, and internal pay practices to recommend program adjustments that support talent attraction, retention, and engagement.
• Collaborate with HR, Finance, and business leaders to ensure the alignment of compensation strategies with business objectives.
• Design and implement innovative compensation solutions tailored to specific business needs, including pay equity, job development, attraction/retention challenges, and incentive pay strategies.
• Manage communication and training efforts to ensure stakeholders understand compensation decisions and program changes.
• Drive continuous improvement initiatives to enhance efficiency, scalability, and effectiveness of compensation processes.
• Lead and coordinate cross-functional teams in compensation-related initiatives, ensuring timely delivery and quality outcomes.
• Ensure the execution of salary reviews, promotion reviews, pay adjustments and other compensation-related transactions.
• Ensure compliance with legal and regulatory requirements in compensation practices.
• Utilize advanced data analysis tools to interpret complex compensation data and present findings and actionable insights to senior leadership.
• Mentor and guide junior team members in their development and project work.
• Collaborate with HR Business Partners to create competitive and effective compensation solutions.

Senior Compensation Partner

Brand Manager

• Serve as a marketing executional product owner, supporting lead product owners with directing the delivery of holistic marketing campaigns from market strategy development to implementation to engage the member/prospect, achieve business goals, and increase share among members.
• Translate the business and product strategy into actionable and effective features/campaigns and user stories/campaign briefs to leverage member insights, cross-channel strategy, and intelligent targeting.
• Support cross-functional relationships and expertise in the Navy Federal brand and product portfolio.
• Assist portfolio subject matter expert (Chief Product Owner) and other marketing product owners within various value streams to anticipate, prioritize and plan campaign strategy across paid, owned, and earned channels.
• Apply internal and external marketing insights, data-driven strategy, and enterprise goals to guide and evolve both campaigns and initiatives to drive results.
• Works on assignments requiring considerable judgment and initiative. Minimum supervision.

Brand & Product Marketing Strategist I – Membership Acquisition, Engagement

Account Manager

• Serve as enterprise lead for Military and Veterans Partnerships, with emphasis on the Department of War (DoW) and Veterans Affairs (VA).
• Integrate efforts across CSR, Public Policy, Community Affairs, Financial Opportunity, and internal business units to ensure alignment and enterprise clarity in all military-facing initiatives.
• Advise the Chief Executive Officer and collaborate across the C-suite to inform NFCU’s long-term posture and policy priorities in the military space.
• Maintain strong partnership with Member Strategy Office ensuring military and veterans’ advocacy strategies are aligned and forward-looking.
• Lead and deepen institutional partnerships with DoW and VA, ensuring NFCU is a trusted, long-term partner embedded in military and veteran support ecosystems.
• Foster high-trust relationships with senior DoW and VA officials, military support organizations, and veteran service entities.
• Represent NFCU in senior-level discussions and advisory councils addressing military financial well-being, transition support, and veterans’ economic empowerment.
• Provide executive oversight of NFCU’s participation in DoW/VA-led initiatives and policy forums.
• Oversee NFCU’s strategic alliances with nonprofits, academic institutions, workforce transition partners, and military-serving financial literacy groups.
• Guide enterprise participation in veteran reintegration programs and community-driven efforts that advance financial inclusion, education, housing, and wellness.
• Ensure cohesive coordination among the Public Policy, Community Affairs, Financial Opportunity, and Military Affairs divisions in external engagement strategies.
• Design scalable partnership models that reflect NFCU’s brand, mission, and commitment to those who serve.
• Monitor, shape, and influence military- and veteran-related legislation, policies and regulation.
• Serve as a visible and credible NFCU representative across public forums, government panels, and national advocacy initiatives.
• Publish thought leadership that showcases NFCU’s values, impact, and position as a financial ally to military and veteran communities.
• Amplify NFCU’s contributions through strategic speaking engagements and national recognition platforms.

Senior Vice President, Military Affairs – Strategic Partnerships

Security Engineer

• Deliver security testing, continuous threat discovery and exposure management of Navy Federal cloud workloads.
• Embed security seamlessly into the product development lifecycle for cloud applications and environments.
• Serve as a technical interface and subject matter expert working with development teams on securing cloud infrastructure and workloads.
• Design, implement, and operationalize security capabilities.
• Support the implementation of continuous security monitoring practices, threat and vulnerability prevention, detection, and response capabilities on cloud assets.
• Work independently under limited supervision and/or in a team environment.

Senior Product Security Engineer

• Maintain Palo Alto Prisma Access environment using Strata Cloud Manager.
• Highly proficient in the architecture, design, and deployment of Palo Alto Strata Cloud Manager product.
• Integration development of the Prisma Access with other cyber security solutions.
• Supporting the development of cybersecurity requirements, design & architecture artifacts, plans and policies.
• Supporting defining security development and test efforts implementation of security controls of networking devices, databases, operating systems and hardware and software components.
• Functions as a liaison between Navy Federal Credit Union and Palo Alto Support.
• Engage in technical design of solutions based on use cases and business requirements.
• Participate in proof of concepts and other technical evaluations of technologies, designs and solutions and provide recommendations.
• Stay abreast of emerging technologies and threats proactively assess and evaluate the adoption thereof into the organization.
• Understanding and integrating cybersecurity development activities.
• Performing analysis on cybersecurity data and test results.
• Be part of team that design, protects and manages, security services for companies’ global security infrastructure.

Principal Security Engineer

Solutions Engineer

• Consult and collaborate with business leaders to identify learning needs, gaps and updates or enhancements to existing plans. Conduct needs analysis on strategic requests and recommend the best learning solutions to support business objectives in alignment with Navy Federal's strategy
• Serve as a lead consultant and resource on professional and talent development learning to either directly or indirectly support and align with enterprise strategy and needs
• Contribute to the development of learning strategies, tactics and solutions and design/develop/facilitate learning solutions and content for professional development, employee upskilling, etc., using a proven development life cycle to support company-wide and business unit objectives, while considering stakeholder needs and industry standards
• Design and use quantitative and qualitative methods and metrics to measure, evaluate and analyze the effectiveness of training programs and/or immersive learning plans to ensure objectives are achieved
• Oversee the development of reference materials, support tools and leader resources that reinforce strategic learning
• Lead, guide, and mentor team members and partner with the business to achieve desired outcomes, and in support of leaders in setting performance standards and identifying potential skill gaps related to expectations
• Serve as a lead liaison between the Learning Solutions team and Talent Development team (when appropriate) providing swift and thorough transitions for customers and business partners
• Remain current with industry learning best practices and technical, product and program enhancements
• Participate in or manage multiple large-scale and/or cross-divisional/departmental projects and programs
• Partner with L&TD's Vendor Partnership team to identify opportunities to source shared vendor relationships, platforms or content
• Conduct needs analysis on strategic requests; identify learning gaps and recommend the best learning solutions to support business objectives in alignment with Navy Federal's strategy
• Perform other duties as assigned

Senior Learning Solutions Architect

Platform Engineer

• Design, implement, and support large-scale Virtual Environments using Red Hat OpenShift, including engaging in and improving the whole lifecycle of services — from inception and design to deployment, operation, and refinement, and through decommissioning.
• Design, implement, and support large-scale Hardware Environments (e.g., Cisco, HP, Dell), including engaging in and improving the whole lifecycle of services — from inception and design to deployment, operation, and refinement, and through decommissioning.
• Identify opportunities to leverage and implement automation and Infrastructure as Code to provision and maintain our virtual environment and increase customer enablement. Leverage automation to reduce the number of manual processes performed to have more time to focus on value-added work.
• Support and maintain services and systems before they go live and when in production, including monitoring availability, latency, performance, and overall system health.
• Contribute to systematic exploration, discovery, and recommendation of new and emerging technologies pertaining to VSEs' services.
• Create, update, and maintain documentation reflecting all virtual environments' architecture, configuration, and operation.
• Provide incident and ticket responses and participate in an On-Call rotation.

Vice President

• Assume responsibility/accountability for the leadership, direction, and management of Navy Federal's Field Mortgage activities that drives booked loans, booked production, and the number of families we serve.
• Monitor Navy Federal competitive position in regards to product offerings, fees and mortgage loan pricing
• Monitor the level of service provided by appraisers, closing agents and others providing mortgage services to Navy Federal members
• Oversee identification, planning and implementation of business requirement changes based on actions taken by government, competitors, trade associations and NCUA
• Provide oversight of and guidance on analyses, reporting and recommendations for performance improvement within area of the business to include analysis of competitive positioning, product/service offerings, cost-benefit analysis, etc.
• Provide recommendations and reports to the VP Field Mortgage Purchase Origination
• Ensure effective capacity and pipeline management of mortgage loans for optimal member service support during periods of highest volume and less active times
• Establish and implement short and long-term regional strategy and goal recommendations, objectives, policies, and operating procedures; monitor and evaluate program effectiveness and implement changes as needed
• Determine and review gaps in branch performance, establish relevant performance metrics, and ensure appropriate improvements are initiated and managed
• Adopt and implement strategies to better serve our members through digital transformation (e.g., data and analytics, change management, AI, machine learning, etc.)
• Provide positive leadership to the branches through teaching, training, employee engagement, succession planning, and mentorship programs
• Serve as liaison to external and internal key decision makers to improve branch performance
• Review regional effectiveness of operational processes, analyze trends, and report on opportunities for improved efficiencies, technologies, and expansion of mortgage loan growth
• Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesman for their area of responsibility, and developer of financial solutions for business challenges
• Drive organizational change and learning by embracing new, flexible, and agile approaches to improve business performance and efficiency
• Direct the implementation of changing or new Field Mortgage directives to ensure optimal, efficient and effective member service
• Oversee Field Mortgage compliance with federal and state laws, and Navy Federal, NCUA, investors, rules and regulations applicable to mortgage lending (e.g., RESPA, TIL, ECOA, etc.)
• Coordinate and align business strategy, process changes, and administrative activities across division as well as with counterparts in Mortgage Loan Operations and other related business areas
• Manage the design, development and implementation of systems and regular testing of key financial internal controls, systems, and procedures
• Manage the interaction between Field Mortgage, financial planning, costing/funding, and internal and external auditing actuaries and NCUA examiners
• Perform supervisory and managerial responsibilities
• Set direction to ensure goals and objectives align with division and regional strategy
• Select management and other key personnel; oversee talent development/succession planning
• Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
• Oversee the preparation and execution of department/division AFP
• Manage merit pay in accordance with specified objectives and guidelines
• Perform other duties as assigned

Assistant Vice President, Field Origination – Real Estate Lending, Purchase

Project Manager

• Manage the day-to-day execution of program and project workstreams that support enterprise initiatives and operational goals.
• Translate objectives and goals into detailed plans, timelines, and deliverables for assigned teams.
• Coordinate cross-functional activities, monitor progress, and ensure adherence to governance standards and delivery frameworks.
• Collaborate with stakeholders to resolve issues, manage risks, and support successful delivery of programs and projects.
• Build, mentor and coach resilient teams that are able to identify opportunities to improve execution efficiency, stakeholder communication, and team collaboration.
• Lead and coach a team of Technical Product Analysts and Project Management Staff, supporting their development and performance.
• Lead delivery teams to ensure alignment and execution continuity and communicate results with stakeholders and executive teams.
• Monitor risks, issues, and dependencies within assigned workstreams; escalate and support mitigation strategies.
• Promote a culture of accountability, customer/member service, intellectual curiosity and continuous improvement.
• Ensure compliance with internal processes, governance requirements, and delivery expectations.
• May perform other duties as assigned.

Manager I, Program & Project Management

Product Designer

• Collaborate with key partners in business, product, and engineering to align strategy and set design principles across the solution portfolio.
• Create flowcharts that convey visual hierarchy across platforms including documentation to capture interactions, processes, and decision points to map user flows.
• Provide strategic guidance for UX design and system design integration across NFCU platforms, ensuring a consistent user experience across business applications for member-facing touchpoints.
• Communicate effectively and influence the business strategy through visionary storytelling and design concepts via roadmaps.
• Partner with stakeholders to understand requirements and translate them into technical solutions.
• Collaborate with product and engineering teams to ensure seamless implementation.
• Work closely with Product Design, Engineering, and Business to define and develop all UX/IA documentation and user flows for platforms.
• Create and maintain comprehensive documentation for UI architecture, design patterns, and development processes.
• Create wireframes, site maps, and other design documentation to communicate the structure and framework of deliverables.
• Partner with UX Research teams for user research and usability testing to identify areas of improvement and gather feedback on existing designs.
• Collaborate with designers, developers, and content creators to ensure a consistent and coherent user experience across all platforms.
• Analyze and organize content to ensure it is accessible, searchable, and easy to navigate as appropriate.
• Stay up to date with industry trends and best practices in information architecture.
• Provide expertise and guidance on information architecture to other team members and stakeholders.
• Ensure compliance with data privacy and security regulations when designing and implementing information architecture solutions.
• Develop and maintain a scalable information architecture framework that can adapt to the evolving needs of the business.
• Mentor and train junior information architects and UX designers to build a strong and capable team.
• Conduct regular audits of existing information architecture and make recommendations for improvements.
• Participate in workshops and design sprints to engage stakeholders and gather input on information architecture strategies.
• Establish metrics and KPIs to measure the effectiveness of information architecture initiatives.

UX Architect

Threat Intelligence Specialist

• Lead and direct the Intelligence Analysis team, setting analytic priorities, standards, and workflows to support Navy Federal security and investigative missions.
• Lead complex investigations and advanced threat assessments
• Identify and assess sophisticated threat patterns impacting personnel and operations
• Mentor junior analysts and provide guidance on analytic methodologies
• Develop and present executive-level intelligence briefings
• Support protective intelligence and executive protection initiatives
• Conduct all-source intelligence analysis focused on security risks
• Collect, validate, and analyze open-source, social media, and proprietary data
• Apply structured analytic techniques to support investigative assessments
• Develop clear, actionable intelligence products and brief stakeholders
• Collaborate with internal partners for case resolution and preventive measures
• Assist with basic open-source and proprietary research under supervision
• Support data collection and validation for security investigations
• Identify threat indicators and anomalies
• Track investigative tasks, workflows, deadlines, and performance metrics using basic project management and reporting tools

Senior Intelligence Analyst – Threat Management Unit

• To oversee and direct the functions of the REL Project and Portfolio Management team.
• Including strategic project and portfolio management, process improvement, change management and strategic planning.
• Implement system and process improvement efforts and maximize efficiencies through automation of processes to effectively improve front-line team member and membership/market needs.
• Provide strategic analysis and recommendations to influence key decisions by executive leadership.
• Manage daily activities of professional employees and/or managers.
• Support executive management in developing and executing strategic plans.