OCHIN, Inc.

Business Intelligence Developer

• Responsible for the execution of full reporting lifecycle; from design, development, testing, documentation, maintenance, and troubleshooting.
• Complete work towards closing tickets, including triage, research, and communication with internal and external members.
• Develop and update technical documentation for reporting systems.
• Lead and drive requirement gathering meetings with experts in a variety of fields; defining systems scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and relevant translation into system requirement specifications.
• Other duties as assigned.

Business Intelligence Analyst, EPIC Certified, Clarity, Cogito

Solutions Engineer

• Lead strategic technology planning, partnering with leadership to define long-term architecture roadmaps aligned with OCHIN’s clinical, operational, and business goals.
• Serve as a trusted advisor and consultant on complex design, architecture, and support challenges.
• Design and implement strategic solutions to meet both internal and external needs.
• Evaluate emerging technologies and industry trends to recommend adoption strategies that enhance care delivery and system performance.
• Provide technical leadership, guiding teams through planning, development, and deployment.
• Collaborate cross-functionally to diagnose and resolve complex system issues while enhancing system efficiency and performance.
• Drive continuous improvement initiatives, ensuring alignment with organizational strategy and clinical outcomes.
• Lead technical escalations, providing expert-level support across Epic EMR and enterprise/vendor systems to maintain operational continuity.
• Develop and maintain enterprise architecture frameworks, standards, and governance models to ensure consistency, scalability, and security across solutions.
• Champion continuous improvement and innovation, fostering a culture of proactive problem-solving and modernization.
• Support strategic projects and initiatives as assigned.

Healthcare Solutions Architect

Revenue Operations

• Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes.
• Support OCHIN’s revenue cycle performance indicators to ensure the financial health of both clients and the organization.
• Take ownership of project deliverables by tracking progress, monitoring team member responsibilities, and ensuring all deadlines are met.
• Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).
• Collaborate with Billing Specialists to ensure accurate and timely processing of patient claims across various payer types.

Revenue Operations Partner – Billing

Business Analyst

• Configure and support Epic clinical acute applications for Acute Care member organizations
• Consult with Clinical Informatics team to provide solutions that optimize clinical decision support
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing
• Develop, document, and deploy solution functionality

EPIC Certified Willow Inpatient/Beacon Solutions Analyst

Analyst

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests.
• Resolve problems with application vendor or other technical support as indicated.
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
• Triage incoming calls and communications to determine the priority level and appropriate team to address issue.
• Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.

Apprentice Epic Patient Access Analyst

• Implementing, maintaining, and troubleshooting interfaces between systems
• Providing interface project support
• Developing, documenting, and deploying solution functionality
• Troubleshooting, diagnosing, and resolving complex technical issues
• Collaborating across departments to support project implementations
• Driving documentation and knowledge sharing for process improvement

EPIC Bridges/Interface Solutions Analyst

• Develop and test new features, integrations and enhancements according to design specifications and requirements
• Ability to deeply understand aligned products, integrations, or software with OCHIN systems
• Lead working sessions directly with OCHIN members, vendors, and/or staff to design/create application solutions that fit operational needs
• Perform complex build and configuration with a demonstrated ability to complete development
• Provide mentorship and training to team members, fostering skill development and competency growth in technical design, analysis, and system enhancements

Solutions Developer – Value Based Pay

Risk

• Oversee and support governance and administrative activities
• Administer corporate policies ensuring organization-wide access to clear standards
• Manage the administrative activities of the Board of Directors and its committees
• Develop and maintain effective governance frameworks and processes
• Administer specific internal applications and oversee OCHIN’s portfolio of internal software applications and tools
• Evaluate and enhance governance structures and recommend improvements
• Drive engagement strategies to support effective meeting participation
• Lead projects and departmental initiatives to establish and achieve defined goals

Governance Manager

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues.
• Resolve problems with application vendor or other technical support as indicated.
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
• Perform routine build and configuration in Epic and related products as directed by the Sr. Revenue Cycle Analyst mentor.

Apprentice Epic Wisdom Analyst

• Responsible for the learning experience of the end user
• Plan, develop, and implement member specific training plans
• Collaborate with stakeholders to assess training needs
• Develop and deliver training materials
• Monitor training engagement and effectiveness
• Support ongoing training and development needs

Apprentice Analyst, PTP

Accounts Payable

• Oversee the Accounts Payable function, ensuring timely and accurate processing of invoices, credit memos, payments, and journal entries.
• Coordination of accruals for any items based on matching principle.
• Communication with General Ledger team to ensure appropriate recognition of any accrued, deferred, and prepaid items.
• Ensure completeness of AP subledger by reviewing reconciliations to vendor statements.
• Monitor cashflows and optimize payment processes to maintain healthy financial status.
• Collaborate with cross-functional teams to resolve discrepancies and improve vendor relationships.
• Assist in preparation for, and conducting of, annual financial statement audit.
• Ensure vendor inquiry responses are addressed timely, professionally, and courteously by team.
• Lead, mentor, and develop a team of accounting professionals, fostering a culture of continuous improvement and professional growth.
• Stay updated on industry trends and best practices to recommend improvements to the finance department.
• Contribute ideas to improve processes, create efficiencies, reduce costs, and streamline overall workflow.
• Participate in Turning Points to identify opportunities for improvement.
• Develop and implement policies and procedures to enhance the efficiency of financial operations.
• Ensure team’s adherence to company policies and procedures.

Healthcare Manager, Accounts Payable

Project Manager

• Responsible for coordination and management of new and existing related projects
• Facilitate meetings, prepare agendas, document meeting notes, track follow-ups
• Manage project plans, raise risks and create risk mitigation plans
• Provide updates to and coordinate with other project managers and leadership at OCHIN

Acute Care Install Project Coordinator

• Support the mission of OCHIN by configuring and supporting Epic clinical acute applications
• Consult with Clinical Informatics team to provide solutions for optimizing clinical decision support
• Document and deploy solution functionality by building, testing, and maintaining features
• Troubleshoot and resolve complex technical issues for optimal system performance
• Collaborate across departments for project implementations and to address member maintenance issues
• Drive documentation and knowledge sharing to support process improvement
• Develop skills in technical design, analysis, and system enhancements.

Inpatient Clinical Content Build Solutions Analyst

• Support Behavioral Health clinics and workflows
• Resolve complex technical issues
• Optimize processes and implement innovative solutions
• Align technical strategies with business objectives
• Foster collaboration with non-technical stakeholders
• Develop, document, and deploy solution functionality
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing

Ambulatory/Behavioral Health Solutions Analyst

Learning and Development

• Lead in the design, development and implementation of Learning Experience curricula, including multi-day bootcamps, full and part day webinars, and autodidactic curricula.
• Work intensively with health center teams participating in assigned projects to refine their Learning/Training Team implement best practice concepts.
• Design, develop, and implement member assessments/consults around Learning/Training performance and evaluate needs to identify opportunities for improvements and possible solutions.
• Lead in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up.
• Assesses project issues and develops resolutions to meet productivity, quality, and customer-satisfaction goals and objectives.