Octopus Energy

Product Manager

• You'll shape the vision, strategy, and roadmap for your own product area, making sure it links up beautifully with the wider portfolio and the team's overarching goals.
• Take the lead on product discovery, teaming up closely with UX and engineering to build quick prototypes, proof of concepts, and lean versions to test out our ideas.
• Take big, complex projects and break them down into smaller, high-value pieces that the engineering team can ship quickly and smoothly.
• Run a clear, forward-looking roadmap that prioritizes the biggest opportunities while proactively keeping an eye on dependencies across different teams.
• Keep your roadmap flexible and driven by fresh insights, regularly chatting with peers and product leaders to get feedback on new opportunities, risks, and trade-offs.
• Be the ultimate champion and voice for your product, sharing roadmap updates, strategic goals, and wins with stakeholders all across the business.
• Map out and manage your stakeholder network, ensuring everyone has a shared understanding of what we're building and the customer value we expect to bring.
• Team up with analysts and stakeholders to figure out exactly how we measure success, tracking both platform health and direct impact on the customer.
• Take full ownership of planning, running, and delivering key missions in your area, keeping things on track and making sure everything hands off smoothly.
• Put yourself in the customer’s shoes, working across UX, data, and engineering to uncover hidden pain points and turn them into great user experiences.
• Keep our product documentation in great shape, keep an eye on market trends, and help Senior or Group PMs out with commercial agreements and external suppliers.

AI Engineer

• Design and Develop AI Platform Services: Build reusable, scalable services that expose GenAI models, knowledge retrieval pipelines, and agent workflows to application teams.
• Knowledge Base Development: Build and maintain knowledge retrieval systems. Process heterogeneous documents like pdfs and build embedding pipelines that extract, chunk and embed into embedding models.
• AI Readiness: Process content from unstructured documents and make it AI ready: Optimize their structure, clear up text ambiguity, and embed rich machine-readable metadata.
• AI Ops, evals and observability: Set up framework for monitoring and evaluating AI output quality (relevance, accuracy, safety, drift, cost) and platform observability (latency, cost, usage).
• Centre of Excellence: Act as a centre of excellence for the whole business in the technical side of AI and LLMs usage, setting best practices and accelerating adoption.
• Governance and Guardrails: Create governance layers for implementing PII redaction, prompt filtering etc.

Senior AI Engineer

Analyst

• You’ll be the key source of truth in understanding how well our flexible assets are performing. You’ll quantify, understand and communicate what we’re doing well and what we’re not, and will heavily influence our strategy to ensure our development is having the greatest impact
• Build and maintain reporting and monitoring tools to assess the performance of our optimisations - covering both automated algo strategies and human trader decision making.
• Conduct in-depth analysis of our strategies to identify trends, strengths, weaknesses, and areas for improvement
• Translate complex analysis into clear, compelling insights and recommended actions for a range of stakeholders (inc. traders, developers, battery ops), adapting communication style to the audience
• Help improve the quality, accuracy, and accessibility of performance data
• Proactively identify gaps, opportunities, and areas for improvement in how we measure and monitor performance
• Assist in researching and analysing emerging market trends, competitor activity, and new opportunities to support strategic planning and commercial decision-making
• Help foster a strong one-team environment by building great relationships across our commercial team, data scientists, and traders
• Take on new challenges and opportunities as the role and business continue to evolve

Performance Analyst

Customer Support

• ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• 📞 End-to-end service via phone or email. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
• 🏘️ You will be home based with flexible hours whilst being part of a supportive and inspiring team

Digital Customer Service Advisor – Energy

• Work closely with MAPs to review the meter rental, premature removal charges & lost meter processes as defined in the contracts.
• Analysing third party data to assess accuracy and potentially identify monetary savings.
• Identify, manage and report key risks, issues and dependencies finding intelligent solutions and escalating where necessary.
• Work with stakeholders to support analysing existing processes and contract services to recommend improvements and identify / solve problems.
• Providing regular progress and performance updates on work and highlighting the importance as to how these support the team strategy.

Commercial Analyst

General

• Fachliche und disziplinarische Führung der Elektro- und GaLa-Teams in deiner Region als Vorbauteams von Wärmepumpen
• Sicherstellung einer sauberen, normgerechten und qualitativ hochwertigen Ausführung
• Enge Zusammenarbeit mit Planung, SHK, Logistik, Disposition und weiteren Schnittstellen
• Verantwortung für Arbeitssicherheit, technische Vorschriften und Dokumentation
• Begleitung von Abnahmen, Nacharbeiten und Qualitätskontrollen
• Weiterentwicklung von Prozessen, Standards und Teamkompetenzen

Team Lead Elektrotechnik – Meister Elektrotechnik Wärmepumpen

Frontend Engineer

• Work on building the next generation of products to accelerate the green energy transition
• Collaborate with marketing, operations, and data teams to shape products
• Modernise payment structures and facilitate seamless self-serve journeys
• Create effortless and accessible web experiences that enhance the customer journey
• Ensure energy specialists can focus on supporting vulnerable customers

Frontend Engineer II

Sales

• Prospección y captación de nuevos clientes que hayan mostrado interés por las energías renovables, paneles solares, cargadores de vehículos eléctricos y/o aerotermia.
• Promoción de nuevos productos.
• Mantenimiento y seguimiento de clientes.
• Involucrar a los clientes en la oferta y los beneficios de la energía solar.
• Cierre de venta y recopilación de documentación para la gestión de la venta.
• Identificar nuevas oportunidades (Canales, comunidades, noticias, RRSS…).
• Generación de reporting y métricas y KPI´s para tener una mejora continua.
• Optimización y creación de nuevas estrategias de ventas.

Sales Specialist, B2C

• Central point of contact for end customers for all inquiries related to installation, scheduling and service — via phone, email and CRM.
• Planning and coordination of installation appointments, including flexible rescheduling when changes occur.
• Independently handle customer inquiries and proactively communicate progress updates.
• Support with KfW subsidy processes (e.g., BzA/BnD) and clarification of follow-up questions.
• Coordinate with internal teams and external partners to ensure smooth operations.
• Accurate documentation in the CRM (Salesforce) and service-oriented customer communication.

Customer Service Representative – Heat Pumps

Accountant

• Take responsibility for reviewing postings and challenging the status quo
• Be accountable for GOB (principles of proper accounting) and the accounting principles under HGB and IFRS
• Support the preparation of annual financial statements including consolidation and act as a point of contact for auditors and tax advisors
• Support the team in preparing monthly financial statements under IFRS
• Collaborate closely with colleagues in the UK and other countries to establish consistent approaches and processes
• Develop, document and optimize end-to-end accounting processes to contribute to improving the internal control system

Senior Accountant

• Your stage: You run our promotion stand in busy shopping centres, stores and malls in the triangle area — Münster, Osnabrück and Bielefeld
• Active engagement: You don’t wait for customers to come to you. You proactively approach people, break the ice with charm, and turn passersby into genuine fans of 100% green electricity.
• Needs assessment & closing: You advise customers on an equal footing, protect them from overpriced tariffs, and close contracts directly on-site (focus on new customer acquisition).
• Flexible 5-day workweek (full-time): Your working hours are flexibly distributed across five days per week between Monday and Saturday.

POS Customer Advisor, Sales Promoter – Energy

Full-stack Engineer

• Help us build new front end features and leverage user data to build a smooth experience.
• Enable us to build quickly but robustly, using feature flagging and AB testing
• Bring a product mindset to an engineering role, focusing on what matters most to the end user
• Work as part of a larger cross functional team to deliver best quality product for our clients

Software Engineer – Consumer Experience

• Review and challenge management accounts provided by external accountants.
• Report on the financial performance of the operational portfolios at monthly Customer Board meetings.
• Ensure financial information and commentary is accurately presented in Investor Reports.
• Deal with finance related queries on portfolios - taking ownership of requests and issues, creating stakeholder goodwill by providing appropriate solutions in a timely manner.
• Working closely with the OEGEN commercial asset managers to prepare budgets and monitor all costs against these budgets.
• Assist the fund management team in quarterly valuations.
• Assist the operational onboarding of new investments into OEGEN’s finance and reporting processes.
• Assist with the audit of the underlying assets.
• Assist with the financial DD queries arising from asset sales.
• Project manage audits and review of statutory financial statements; liaising with external auditors as required.
• Manage payment approvals as appropriate.
• Ensure a robust control environment is present throughout the portfolio. This could involve insisting on the utilisation of OEGEN’s systems for new assets/projects.
• Be a valued business partner and build and maintain good working relationships with internal and external stakeholders
• Identify system improvements and take ownership of driving change across the team. This will involve working closely with external accountants to improve current processes across the portfolio.
• Ad hoc reports and analysis as required.

Management Accountant

Solutions Engineer

• Be responsible for strategic and architectural technical decisions with a particular focus on Financial Operational Systems (Finance, Supply Chain Procurements and Sales)
• Define and evaluate architecture options for finance systems and integrations, and present recommendations to senior stakeholders
• Support the definition of a cohesive and consistent data model that can serve as the bedrock of all our financial systems whilst maintaining a global view of the impact on other tech systems
• Assess existing systems & propose solutions to evolve finance technology to keep up with a rapidly growing scale up business
• Collaborate with internal & external development teams during the solution design phase to ensure that any technical solution is fit for purpose
• Collaborate closely with our TechOps and Security teams to ensure that the solution we choose fits within the organization, is scalable, supportable and secure

Solutions Architect – 6 month contract

Growth Marketing

• Analizarás y auditarás nuestros funnels de conversión para entender exactamente dónde ganamos y perdemos oportunidades de negocio.
• Combinarás **datos** cuantitativos y cualitativos para identificar fricciones reales en la experiencia del usuario.
• Utilizarás **herramientas de analítica digital**, mapas de calor y grabaciones de sesiones para detectar oportunidades de mejora.
• Trabajarás con el **equipo comercial** para entender las dudas, objeciones y barreras que encuentran nuestros clientes potenciales.
• Diseñarás **propuestas de mejora** para nuestros procesos de contratación y onboarding.
• Crearás wireframes y prototipos funcionales en **Figma** para validar nuevas experiencias y flujos.
• Diseñarás y optimizarás **automatizaciones** y secuencias de comunicación para acompañar a los leads hasta la conversión.
• Gestionarás cambios y experimentos directamente en nuestro **CMS** para acelerar la ejecución y el aprendizaje.
• **Investigarás** las mejores prácticas de producto, growth y experiencia de usuario de compañías líderes a nivel global.
• **Propondrás** nuevas ideas, herramientas y formas de trabajar que nos permitan seguir creciendo más rápido y mejor.