PAIR Finance

General Counsel

• Data protection management: Maintain and continuously develop the data protection documentation across the PAIR Finance group, in particular the record of processing activities (Art. 30 GDPR), data protection impact assessments (DPIAs) and, in coordination with IT Security, the associated technical and organizational measures, as well as privacy-relevant information, concepts and agreements with applicants and employees in cooperation with People & Organization (P&O).
• Escalation and advisory point: Act as the technical escalation point for the operational data protection team on complex data protection issues and in handling complex data subject requests (especially under Art. 15 ff. GDPR); contribute to advising management on privacy compliance topics (including IT law matters).
• Support for regulatory and judicial proceedings: Provide substantive support, coordination and assistance in proceedings and inquiries by supervisory authorities and courts, and prepare responses to data protection authorities.
• Contract management: Review, draft and negotiate data protection-related contracts and provisions with (prospective) clients, service providers and other partners, working closely with our Legal Commercial team, Procurement and IT Security.
• Monitoring & implementation of legal requirements: Support the implementation of data protection requirements arising from the various jurisdictions in which PAIR Finance operates.
• Training and knowledge management: Deliver role- and department-specific trainings (e.g., Privacy by Design) for colleagues.
• Collaboration and quality assurance: Work closely with the Data Protection & AI Governance Counsel, the Data Protection Officer, Quality Management and Customer Advocacy, and, where appropriate, external law firms to review and adjust process quality.
• Participation in audits: Contribute to company audits (e.g., when PAIR Finance is audited) and participate in or lead audits of service providers and partners.

Senior Data Protection Counsel

Data Scientist

• Be part of our Data Science team to further optimize our innovative product based on machine learning and artificial intelligence
• Work on advanced and demanding AI fields such as large language models
• Identify, understand, structure and solve complex problems in a driven and pragmatic manner
• Work on projects that deliver measurable value to our business
• Experiment with new technologies and acquire new skills to find clever solutions to the unique challenges we will encounter along the way
• Communicate between all stakeholders (data scientists, lead developers, product management, business owners) and present technical product concepts

Senior Data Scientist – f/m/d

Account Manager

• You take strategic ownership of our B2B (Key) accounts — from a structured onboarding to the long-term development of profitable partnerships.
• As the central point of contact for our renowned business partners, you manage complex issues independently, proactively and with a clear solution focus.
• You extract targeted strategic insights from interactions with clients and internal processes — and actively drive the development of our products, services and workflows based on these insights.
• You ensure the quality and ongoing improvement of our CRM system and continuously optimize it for efficiency, scalability and user-friendliness.
• You analyze market trends, competitor activities and relevant KPIs and derive concrete measures to strengthen and scale our partnerships.
• You represent PAIR Finance confidently at trade shows, conferences and industry events — occasional travel to events included.
• You actively contribute to cross-functional strategic projects in Partnerships, Sales and Operations — with high personal responsibility and scope for impact.

Senior Partnership Manager

Attorney

• You consistently enforce claims: you independently manage enforcement measures — from deciding on the appropriate action to its concrete implementation
• You prepare and send enforcement orders via EGVP (electronic court mailbox)
• You analyze statements of assets and derive the next steps
• You keep everything running efficiently: you process incoming mail from courts and court bailiffs and ensure nothing is left outstanding
• You manage communication with all parties involved in proceedings — from debtors to attorneys to court bailiffs
• You maintain case files and receivables accounts carefully, with an eye toward economically sensible follow-up processing
• You review receivables accounts and identify optimization opportunities
• You handle objections and appeals during proceedings confidently and solution-oriented
• Your focus is on fast, effective enforcement — not on pure dunning
• You actively contribute to the further development and digitization of our enforcement processes
• You participate in cross-border proceedings within the EU, broadening your professional horizon beyond the German market

Legal Collection Specialist – Enforcement (Zwangsvollstreckung)

Customer Support

• Bearbeiten von eingehenden Anfragen von Kunden, Verbrauchern und Dritten (z.B. Anwälten) in Italienisch über mehrere Kommunikationskanäle
• Bereitstellung von klaren, genauen Informationen über Konten und laufende Prozesse
• Dokumentation aller Kundeninteraktionen genau in unserem CRM-System
• Zusammenarbeit mit Kollegen und anderen Abteilungen, um Kundenprobleme effizient zu lösen
• Wiederkehrende Probleme kennzeichnen und zur kontinuierlichen Verbesserung unserer Serviceprozesse beitragen
• Nutzung von KI-gestützten Tools und internen Plattformen zur Aufrechterhaltung einer hohen Servicequalität
• Volle Einhaltung der Unternehmensrichtlinien, Datenschutzanforderungen und geltenden Vorschriften

Italian-speaking Customer Service Representative

• Du betreust unsere B2B-Mandanten im Schweizer Markt - von einem strukturierten Onboarding bis zur langfristigen Weiterentwicklung der Partnerschaft, unter Berücksichtigung des lokalen regulatorischen Rahmens (SchKG, FINMA).
• Als Ansprechperson für unsere Mandanten koordinierst du Anliegen proaktiv, findest pragmatische Lösungen und stellst eine reibungslose Kommunikation sicher - auf Deutsch, Französisch und Englisch.
• Du sammelst Insights aus Mandantengesprächen und internen Prozessen und bringst diese strukturiert ins Team ein, um Produkte, Services und Abläufe weiterzuentwickeln.
• Du pflegst und optimierst unser CRM-System und trägst dazu bei, es effizienter und nutzerfreundlicher zu gestalten.
• Du verfolgst Markttrends und relevante KPIs im Schweizer Inkassomarkt und hilfst dabei, konkrete Massnahmen zur Stärkung unserer Partnerschaften abzuleiten.
• Du nimmst gelegentlich an Messen, Konferenzen und Industry Events teil - ansonsten arbeitest du von Zürich aus und betreust deine Mandanten digital oder persönlich vor Ort (innerhalb der Schweiz).
• Du wirkst an bereichsübergreifenden Projekten in den Bereichen Partnership, Sales und Operations mit und übernimmst dabei schrittweise mehr Verantwortung.