Salesforce

Support Engineer

• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Service Cloud
• Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary
• Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value
• Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods
• Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment
• Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies
• Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality
• Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community
• Mentor team members through collaborative troubleshooting frameworks such as the swarming model
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Service Cloud Technical Support Engineer

Account Executive

• Own and grow a high-value enterprise territory
• Drive complex deals with C-level executives
• Define and execute Go-to-Market (GTM) strategy for your sector
• Transform how enterprises leverage API management, integration platforms, and data connectivity
• Proactively identify, qualify, and close a robust sales pipeline with focus on New Business acquisition
• Conduct strategic prospecting with CTO/CIO, Engineering/IT Leaders, and senior business executives
• Own and execute comprehensive account strategies to penetrate multiple business units
• Build and sustain strong, lasting C-level relationships that generate long-term expansion opportunities
• Lead white space analysis and land-and-expand strategies within assigned accounts
• Develop compelling business cases that clearly articulate ROI for enterprise integration and data connectivity challenges
• Partner with Solution Architects/Engineers (Pre-sales) and work in close synergy with Professional Services team
• Collaborate with ecosystem and channel partners to maximize deal size and scope
• Forecast accurately and deliver regular business updates to leadership
• Actively participate in Sales Enablement programs, advanced sales training, and leadership development initiatives

Enterprise Account Executive, Informatica, MuleSoft

Solutions Engineer

• Define the technical architecture for our agent portfolio (integration patterns, platform choices, guardrails)
• Design and govern multi-agent orchestration patterns — how agents hand off tasks, share context, and operate within composite AI systems
• Own the "connective tissue" layer: how agents, APIs, workflows, and enterprise platforms (Agentforce, Slack, Snowflake, Claude) are wired together and scaled reliably
• Set standards for how agents are built, tested, and evaluated
• Own agent performance post-deployment — monitoring, iteration, quality
• Make platform calls (Agentforce vs. custom, Slack-native vs. standalone, build vs. buy)
• Own agent identity and session design — author and maintain agent context files (identity files, session startup protocols, memory structures, and skill definitions) that govern how agents behave consistently across sessions, users, and evolving workflows
• Manage system health and reliability — monitor, log, and handle errors; keep the agent infrastructure running as team dependency grows
• Own the deployment lifecycle — manage configuration changes, deploy updates, and debug issues in the production environment without requiring outside engineering support

Senior Manager, AI Solutions Architect

Architect

• Understanding customer challenges and priorities and leveraging your expertise to portray avenues forward to drive business value through Slack
• You facilitate customer-facing workshops and discovery - often with our customer’s technical team to understand technical use-cases, integration points and business outcomes
• Develop deep understanding of the technical specs for each Slack feature release to support questions from technical customer resources, and to demonstrate key features and bleeding-edge use-cases to business stakeholders
• Knowledgeable about how Slack integrates with other systems and apps, including: identity management eDiscovery data loss prevention Salesforce other SaaS products and internal systems
• Partner with customers to achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Slack
• Proactively engage with Slack Product and Technical Support Teams, to address product feature/technical hurdles
• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
• Achieve key performance metrics and goals

Success Architect

Artificial Intelligence

• Lead end-to-end research initiatives that inform the design and direction of AI-powered products and features
• Partner closely with product design, engineering, and product management to translate research insights into actionable design decisions
• Define and evolve research methodologies for emerging AI interaction paradigms — including conversational AI, generative AI, and agentic systems
• Conduct generative and evaluative research using a range of methods (interviews, usability studies, surveys, diary studies, concept testing, etc.)
• Synthesize complex findings into clear, compelling narratives for executive and cross-functional audiences
• Mentor and support other researchers, raising the craft across the team
• Champion ethical AI design and contribute to frameworks for responsible AI research

Researcher, AI Design

Manager

• Drive quantifiable business impact across complex, multi-org Signature customers.
• Maintain a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise.
• Ensure seamless delivery of all deliverables necessary to advance the customer’s core business goals.
• Integrate multiple products or processes to create effective customer solutions.
• Cultivate and maintain relationships with customer IT and business executive leadership.
• Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results.
• Amplify the voice of the customer with internal teams to ensure focus on customer success.
• Mentor team members to help accelerate their personal development.

Customer Success Manager, Senior Manager – Mulesoft

Art Director

• Bring the product, brand and marketing to life through strategic ideation and problem-solving against key marketing briefs
• Craft the Agentforce Sales story through a variety of channels and mediums
• Collaborate with cross-functional teams across the company
• Art direct and design new creative campaigns, sizzle reels, animations, e-books, social campaigns, websites, presentations, and immersive experiences for events ensuring brand consistency and high design quality
• Work closely with the Creative Director and fellow creatives on conceptual creative development, design, and execution across key marketing briefs
• Develop creative ideas that meet project KPIs; test and iterate when necessary
• Ensure the consistency of the brand and highest quality of design across all projects

Art Director, Creative Lead

Account Manager

• Serve as a co-marketing expert for the strategic product partnerships
• Create compelling thought leadership content
• Own the joint customer story pipeline
• Partner with digital, demand gen, and social teams to execute integrated co-marketing campaigns
• Drive the Salesforce + partner presence at flagship events
• Own quarterly co-marketing planning in partnership with marketing stakeholders
• Act as the connective tissue between various marketing teams
• Manage and track co-marketing budget submissions and vendor SOWs

Senior Product Marketing Manager – Strategic Partnerships

• Build trusted relationships with internal and external partners to qualify deals, identify business value, and provide technical guidance in order to set expectations to ensure customer success
• Conduct technical discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposals
• Deliver architecture reframe and develop white-boarding skills through shadowing and customer-scenario role playing
• Respond to Request for Information/Proposal documents
• Work hands-on with prospects and customers to deliver standard, customized and/or strategic solution demonstrations, white boarding, presentations, architecture workshops, and best practices that showcase the functional capabilities, competitive advantages, and business benefits of MuleSoft’s solutions, from demo and proof of concept to design and implementation
• Collaborate with Product Management, Engineering, and Product Marketing to continuously improve MuleSoft’s products and marketing
• Stay ahead of and immerse yourself in the ever-evolving technology and landscape while maintaining a deep understanding of competitive and complementary technologies and vendors and how to position MuleSoft’s values in relation to them
• Provide ongoing, post-sales, technical guidance to the client's technical team to drive adoption/utilization of MuleSoft’s solutions and digital transformation success

Solution Engineer – Pre-Sales, Mulesoft

• Be a master of discovery and strategic business partner for prospective customers while owning the entire sales cycle
• Prospect, qualify, and close new business deals with Enterprise-sized organizations (2500+ people), leveraging your strategic insight to demonstrate the value of Qualified
• Actively work your identified target accounts while continually building and maintaining a robust sales pipeline
• Be the quarterback for your prospective customers and know when to pull in the right stakeholders
• Collaborate cross-functionally with key partners such as Marketing, Sales Engineering, Product and Success
• Understand the competition enabling you to strategically speak to our place in the market

Enterprise Account Executive

• own the full analytics sales cycle
• build and nurture strategic relationships with customer stakeholders
• lead complex sales cycles and present compelling value propositions
• develop and execute territory and account plans
• prospect across both warm leads and whitespace opportunities
• collaborate cross-functionally with Sales Engineering, Customer Success, and Product Support

Account Executive - Analytics, Public Sector

Machine Learning Engineer

• Shape the Defense Strategy: Own the decision-making process—translating vague security threats into concrete mathematical problems
• Detect the "Unknown Unknowns": Lead the evolution of our threat detection, introducing more advanced probabilistic modeling, graph analytics, supervised and unsupervised learning.
• Elevate the Organization: Act as a force multiplier, mentoring junior scientists and engineers, building internal tooling, feature stores, and libraries.
• Operationalize Intelligence: Deliver production-grade models that the SOC actually trusts—minimizing "alert fatigue" and maximizing analyst efficiency.

Lead Machine Learning Engineer

Operations

• Play a critical role in driving the execution, governance, and continuous improvement of the Go for Growth (G4G) program
• Provide operational leadership and program management support across other strategic ES initiatives
• Partner closely with the ES G4G Program Director and cross-functional stakeholders
• Lead complex, enterprise-wide workstreams, drive operational rigor, and ensure seamless execution across a highly visible and business-critical program
• Manage program plans, critical timelines, milestones, dependencies, and stakeholder alignment across multiple teams
• Oversee complex workstreams, ensuring process optimizations are implemented and execution remains on track
• Create and maintain RAID logs and automate status reporting for program leadership
• Prepare and facilitate program meetings, including agenda development, decision tracking, action-item management, and stakeholder follow-up

Senior Manager, ES Strategic Programs & Operations

Technical Recruiter

• Attract and engage candidates from all channels, including inbound applicants, internal talent, referrals, and outbound sourcing efforts.
• Conduct deep, competency-based assessments to deliver exceptional candidate experiences and ensure the highest quality talent.
• Build and nurture strong candidate relationships for immediate and future hiring needs, enriching talent pools within our CRM to allow for effective long-term engagement.
• Submit fully assessed, qualified talent to Recruiting partners, who will then match, coach, and advocate candidates through the final stages of the hiring process.

Technical Recruiter – Contractor

Vice President

• managing and developing a team of Account Executives responsible for the Data Foundation Business (MuleSoft and Informatica)
• participate and lead in client and prospect meetings
• work cross-functionally with internal partners and corporate resources as required
• responsible for ongoing mentoring and development of the sales team
• recruiting, hiring and training new team members
• report on sales activity and forecast to senior sales management
• coach your team to develop in their careers
• provide support and mentorship to direct reports
• drive demand generation and customer engagement initiatives
• develop and implement successful sales campaigns
• engaging at C-level in enterprise customer organizations