Salesforce

Engineering Manager

• Demonstrates deep business, industry, and product knowledge to ensure customer success
• Specializes in one or more lines of business, ensuring customer value realization
• Manages a team of Engineers and Architects
• Collaborates with multi-functional teams, architects, product owners
• Advocates for technical excellence and helps teams make good decisions
• Participates in architecture discussions and planning
• Conducts interviews and hiring of qualified individuals
• Builds and ships high-quality, production-grade software using modern engineering practices

Senior Manager, Software Engineering

Architect

• Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organization
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, DevOps, performance, and solution design specific to Marketing Cloud
• Translate complex technical concepts for audiences ranging from Technical, Business to Executive Stakeholders
• Identify and evaluate capability gaps for standard product capability or identify creative solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Develop and run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth

Success Architect – SFMC

Backend Engineer

• Serve as a trusted advisor to the client
• Identify and lead internal strategic initiatives to grow the consulting practice
• Guide customers and colleagues in rationalizing and deploying emerging technologies
• Work collaboratively and having very strong communications skills
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems
• Review and correct project/program direction, approach, and key artifacts
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions
• Contribute to a program vision while advising program/project strategies

Senior Technical Architect – Salesforce

General Counsel

• Lead, mentor, and support legal team members
• Negotiate and close government contracts
• Review, negotiate, draft, and drive turnaround times on high-value agreements
• Provide rapid, business-savvy legal advice
• Work closely with sales and privacy teams

Senior Corporate Counsel

Account Executive

• Sell the full Salesforce platform — or a specific cloud solution — to both new and existing customers across assigned accounts.
• Develop a deep understanding of how businesses operate and what drives decisions at the executive level.
• Uncover customer challenges and map Salesforce solutions across multiple lines of business to create demand and close revenue.
• Build trust and credibility with customers as a strategic partner, selling on value and delivering measurable business outcomes.

Account Executive – Small, Medium, and Growth Business

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Cloud Engineer

• Own software projects end-to-end — from scoping and design through delivery and iteration
• Architect and build a next-generation internal platform
• Deliver cutting-edge solutions leveraging containerization, virtualization, and a broad suite of AWS services
• Author, extend, and improve Terraform modules
• Design and implement an in-house system to deploy, manage, and scale applications for service owners
• Partner directly with development teams to identify performance bottlenecks
• Build strong, trusted relationships with service owners
• Champion a culture of platform efficiency
• Make a measurable financial impact

Software Engineer II, Cloud Infrastructure

• Lead software projects end-to-end — from scoping and architecture through delivery, iteration, and long-term ownership
• Architect and build a next-generation internal platform that gives engineering teams a powerful foundation to innovate quickly
• Deliver cutting-edge solutions leveraging containerization, virtualization, and a broad suite of AWS services
• Author, extend, and improve Terraform modules that power infrastructure-as-code across Slack
• Design and implement an in-house system to deploy, manage, and scale applications for service owners
• Partner directly with development teams to identify performance bottlenecks and drive cloud efficiency improvements
• Build strong, trusted relationships with service owners — serving as a go-to advisor on cloud architecture and best practices
• Champion a culture of platform efficiency by sharing knowledge, writing runbooks, and leading internal enablement sessions
• Mentor and grow junior engineers, scaling the impact of the team through thoughtful technical leadership
• Make a measurable financial impact — driving millions of dollars in cloud cost savings annually
• Participate in on-call rotation and collaborate with our operations team to triage and resolve production incidents with urgency and precision
• Build observability and introspection tooling that gives engineers deep, real-time visibility into system health and bottlenecks

Senior Software Engineer, Cloud Infrastructure

Product Manager

• Define and execute vision, strategy, and roadmap for Agentforce Operations Private Cloud Edition (PCE) product offerings: especially in Trust, Compliance, Security, Privacy, Scalability, Accessibility, and Enterprise-readiness.
• Dive deeply into product/platform architecture to ensure it supports key requirements of enterprise customers from both public and private sectors: secure cloud operations, AI/ML-enabled decision support, operational resilience.
• Lead the definition, planning, and delivery of feature work and compliance efforts, coordinating across development, testing, UX/design, security, legal, and ops teams.
• Collaborate closely with customers, partners, Forward Deployed Engineers (FDEs), User Experience (UX), and User Research & Insights teams to identify opportunities and validate solutions.
• Define and execute the product strategy for Agentforce Operations Private Cloud Edition (PCE), including refining pricing and packaging model focused on customer outcomes.
• Drive the go-to-market (GTM) strategy and execution for new products and features to ensure a successful launch.
• Lead cross-functional product launch activities, ensuring sales and marketing teams are equipped to drive adoption and revenue.
• Evangelize product value internally - Salesforce teams, engineering, product leadership leadership - and externally: enterprise and government customers, prospects, events.
• Establish and track clear success metrics; ensure visible progress every release toward closing gaps and maturing capabilities.

Product Management Director – Agentforce Operations, Private Cloud Edition

Program Manager

• Plan and execute a proactive executive customer engagement strategy aligned to TMT-CBS revenue goals, including account-level engagement planning, geographic market tours, pipeline reviews, and event-based engagement for top accounts.
• Own the full execution lifecycle for high-level customer meetings- including outreach, executive briefings, and follow-up- while acting as a strategic advisor to account teams on meeting preparation, deal execution, executive mapping, and customer-facing communications.
• Lead end-to-end executive experience programs at flagship Salesforce events (Dreamforce, Connections, World Tours) and major third-party industry events (CES, Cannes, Davos), including Customer Advisory Boards (CABs), Executive Summits, roundtables, VIP dinners, and CXO speaking engagements.
• Partner with Business Unit (BU) Senior Vice Presidents (SVPs) and the Office of the CEO on customer nominations, executive briefing materials, Customer Advisory Board design, and high-impact customer success storytelling for company events and earnings calls.

Manager, Program Management – Executive Engagement

• Lead and govern the design of complex, multi-phased MuleSoft integration projects, ensuring adherence to API-led connectivity and integration patterns
• Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform
• Define and scale enterprise integration best practices, reference architectures, foundational assets, and API patterns to drive platform adoption and reuse
• Establish and enforce DevOps models, CI/CD pipelines, and operational standards, including monitoring, alerting, and full API lifecycle management
• Scale best practices globally through reusable assets, reference architectures, and implementations
• Enable field teams and partners to boost delivery and customer success
• Lead requirements workshops and deliver architectural blueprint documents to influence the strategic direction of projects
• Guide product direction and feature delivery by identifying gaps and providing valuable insights to leadership
• Act as a trusted technical advisor to client executives and internal sales/delivery teams throughout the pre-sales and project delivery lifecycle
• Mentor and coach junior architects, engineers, and consultants on technical design principles, implementation strategies, and customer-facing best practices
• Drive decision-making for complex technical challenges, balancing scope, time-to-market, and technical debt across integration solutions
• Engage with MuleSoft Product Management and Engineering to relay field feedback and influence the platform's future roadmap

Senior Mulesoft Integration Architect, Secret Clearance

Artificial Intelligence

• Lead the AI-Native Employee Success team to innovate talent management practices
• Build and test AI-native HR frameworks to support the organization
• Collaborate with cross-functional teams to align talent strategies with business goals
• Serve as the primary partner to the AI-Native leadership team for workforce development

Senior Director, Head of AI-Native ES

Product Marketing

• Own the messaging architecture across the Slack website
• Lead web strategy for Tier 1 product launches
• Make prioritization calls on which pages to refresh
• Be the editorial gatekeeper
• Partner with SEO, Design, and Engineering
• Drive performance in a structured cadence
• Build and manage AI-enabled workflows
• Lead the PMM strategy for Salesforce.com/Slack integration

Senior Product Marketing Manager – Website Lead

Onboarding Specialist

• Welcome and Onboard New Customers: Be the friendly, knowledgeable first point of contact after the sale
• Accelerate Adoption: Help customers get to value faster by spotting adoption gaps, showcasing high impact features, and creating tailored success plans
• Support Migrations: Guide customers through enterprise plan migrations including SSO
• Champion Best Practices: Share guidance, translate business goals into practical recommendations

Onboarding Specialist – Slack

• Welcome and Onboard Strategic Customers.
• Accelerate Adoption at Scale.
• Lead Complex Migrations.
• Champion Best Practices and Elevate the Team.
• Be a Slack subject matter expert.
• Serve as the primary onboarding partner for strategic and complex Slack accounts post-sale.
• Lead virtual 1:1 and group sessions to educate customers on key features.
• Use consultative skills to uncover business objectives and build customized Success Paths.
• Handle complex, escalated situations with professionalism.
• Mentor and support peer Onboarding Specialists.
• Contribute to the development of onboarding methodology, playbooks, and internal tooling.
• Build and maintain strong relationships with internal stakeholders.
• Actively contribute to the Customer Success knowledge base.