skillventory - A Leading Talent Research Firm

Client Services Representative

• Main operational contact for benefits administrators, collaborate with service team and partners to deliver contractual commitments
• Partner with Managing Directors and Product Management to implement new products, services, and features
• Work with specialized operational groups to implement plan provisions, problem solve issues and deliver outstanding service
• Responsibility for daily review of plan administration quality for Defined Contribution, HSA and Non-Qualified plans
• Manage plan administration to perform to standards and performance guarantees
• Raise and participate in the resolution of service issues (e.g., participant, reputational, risk/compliance related)
• Utilize knowledge of plan level provisions, DC, HSA, Non-Qualified products as well as plan compliance, regulations, and risk management
• Identify and partner with Product and Relationship Management to cross sell new products and services and rollout new product and regulatory updates

Manager, Client Service Operations

Product Marketing

• Develop and execute marketing plans that differentiate Fidelity’s alternative investments and specialty solutions in the marketplace!
• Drive new product narratives into market across Fidelity intermediary, retail, and institutional channels
• Create messaging and content including written content (presentations, client communications) as well as digital mediums (website, videos)
• Support marketing and communications strategy for new product launches and ensure collaboration across firm
• Partner on investment insights-driven content with marketing partners and investment professionals
• Complete compliance and regulatory reviews of content, track projects and workflows, and complete client-specific ad-hoc requests
• Oversee servicing requirements for third party platforms (e.g., data rooms)
• Partner on content for events program and support execution as needed

Senior Manager, Alternatives Product Marketing

Director

• Providing trust services to Fidelity Institutional business partners and individual trust clients across the U.S.
• Responsible for all facets of trust administration and relationship management for assigned clients
• Handling client relationships to maintain client satisfaction and retain business
• Managing a diverse book of business and ensuring account activity aligns with trust document, applicable law, and internal procedures
• Providing estate and tax expertise as necessary
• Thinking strategically and tactically
• Collaborating with team members and investment advisors to meet the financial needs of trust beneficiaries

Director, Senior Trust Officer

Call Center Representative

• Act as the technical solution liaison between business, operations, and technology teams
• Ensure business objectives are understood and implemented for contact center platforms
• Collaborate closely with development teams, partners, technology leads, and agile teams
• Ensure successful delivery of program achievements and adherence to product roadmaps
• Make recommendations regarding system functionality
• Translate business requirements into system requirements

Contact Center Operations Manager

• Accountability for advocating for Workplace Investing clients
• Oversee service delivery during critical change for clients
• Inform standards for multi-product servicing governance
• Provide coordination and program management support for multi-product clients
• Mentor teams in a dynamic, client-based environment
• Advise on complex multi-product service situations
• Communicate roles and responsibilities efficiently

Director, Integrated Service Consultant – Retirement Services

Manager

• Manage and lead key initiatives in digital product readiness and shareholder reporting
• Prepare, review, and coordinate financial reports for accuracy and compliance
• Oversee the production of digital asset product financial reports
• Help drive operational efficiencies via automation of reporting processes
• Collaborate with teams to enhance processes and support growing product sets

Manager, Digital Products – Shareholder Reporting

Financial Planning and Analysis

• Deliver flawless presentations and marketing materials for Fixed Income and Global Asset Allocation strategies
• Take responsibility for the full production and on-schedule delivery of presentations
• Compile, aggregate, and articulate fund and index performance
• Ensure accuracy, quality, and consistency across all marketing materials
• Drive continuous process improvement and innovation by finding opportunities to scale workflows

Investment Production Analyst – Asset Management

Backend Engineer

• Lead Workplace Investing in crafting a modern, digital API ecosystem delivering better customer experiences faster
• Assist in coordinating multiple development work streams through integration and ensure architecture is scalable and extensible.
• Define, maintain, and support Java development environment and best practices, such as Maven, Sonar, and other Open-Source tools.
• Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.
• Deliver API Platform capabilities using open-source Envoy, Microgateway, JWT, Key Management, External Identity Mapping, Datadog, Security and many more.
• API design using SwaggerHub to Build, Collaborate and Integrate APIs.
• Create API common framework.
• Migration of existing APIs to Kubernetes/Azure.
• Perform code reviews, unit testing, and integration testing using Open-Source frameworks.
• Provide mentorship to junior team members.
• Contribute to continuous process improvement initiatives.

Principal Software Engineer, Java API Development

Procurement

• responsible for setting and driving the enterprise sourcing strategy for Fidelity Investments in collaboration with our internal business partners
• leads end‑to‑end category management across a portfolio of spend
• drives measurable value creation and builds a high‑performing sourcing organization aligned to business priorities
• partners closely with executive stakeholders, finance, legal, risk, and business unit leaders
• ensures sourcing strategies enable growth, manage risk, and optimize total cost of ownership while maintaining strong vendor relationships, accountability and governance
• leads the development and execution of multi‑year category strategies aligned to business objectives, financial targets, and risk tolerance
• drives value creation through cost optimization, demand management, vendor innovation, and commercial excellence
• coordinates complex, high‑value sourcing initiatives including RFPs, negotiations, and vendor transitions

Vice President, Strategic Sourcing

Operations

• lead the strategy and execution of scalable processes that support offering and investor documentation
• general oversight processes for private alternative investment funds
• play a critical role in shaping standards for private fund documentation
• vetting key provisions
• operationalizing investor agreements across a rapidly growing alternatives platform
• partner closely with Legal, Compliance, Sales, Product, and Technology teams to simplify complex structures, enable growth, and ensure consistent execution across the investor lifecycle

Director – Alts Investor Operations and Oversight

Analyst

• Perform business and/or integrated audits in support of Fidelity’s digital assets businesses.
• Develop hypotheses around risk and controls.
• Provide input to the development of the integrated audit plan.
• Collaborate with a successful team.
• Work with business and technology management to build an understanding of complex functions.
• Workflows end-to-end business processes and supporting technologies, highlighting risks and controls embedded throughout the function.
• Leverage audit automation tools in the evaluation of business operations and systems.
• Perform audit test work including organizing and analyzing data, testing controls and documenting results.
• Apply strategic and data analytics concepts, principles, and techniques to more efficiently and effectively identify control deficiencies.
• Draft audit reports that provide a clear description of issues identified, related implications to the business or enterprise as a whole and management action plans to resolve the issues.
• Build deep working relationships with audit teams and clients.

Senior Audit Analyst

Social Media Manager

• Develop, manage, and execute both organic and paid social media strategies
• Highlight our culture and increase awareness of career opportunities at Fidelity
• Collaborate with cross-functional teams including design, copywriting, and legal
• Support execution of our employer brand social media strategy
• Manage content calendars and ensure timely delivery of assets
• Create a positive working environment and foster open communication

Social Media Associate

Product Manager

• Defines and communicates a clear product vision, strategy, and roadmap aligned to business goals and customer needs.
• Leverages industry insight and emerging technology trends to drive differentiation and long‑term competitiveness.
• Demonstrates full ownership and accountability for product outcomes.
• Owns the end‑to‑end product lifecycle, from strategy to in‑market performance.
• Monitors product performance and adjusts strategy based on insights and market feedback.

• Develop your skills and collaborate with engineers across Fidelity in a fun and dynamic environment
• Work closely with technical leaders and Architects to build a secure crypto yield generation platform utilizing modern software development practices
• Mentor engineers on the best practices for Software development

Principal Software Engineer, RUST, AWS, Docker, Kubernetes

Blockchain Engineer

• deliver operational risk oversight for Fidelity Digital Asset Management and its related businesses
• work across business, technology, product, legal, compliance, and operations to assess operational readiness
• evaluate, communicate, and manage operational risks associated with digital-asset initiatives
• develop tools and analytics to monitor operational risks across Fidelity’s digital‑assets ecosystem
• support the development and launch of innovative new products involving crypto and blockchain technology in a risk-managed way
• perform proactive and targeted data analysis and risk assessments to identify risks for management