Softcard (acquired by Google)

Account Manager

• Building or expanding their book of business through converting competitors' business and expanding medium-sized accounts to become large accounts
• Fostering customer satisfaction by maintaining customer contact and managing customer expectations
• Increases revenue and profitability through generation of new business and further development of existing accounts
• Generates new leads by networking, cold calling, researching various directories and internet sites
• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction
• Understands complex requirements from customers for preparation of customized quoting
• Delivers effective sales presentations and ensures technical requirements are met
• Assists with on-site troubleshooting of customers' concerns
• Works with and coordinates vendor resources to build relationships and support sales
• Performs other duties as assigned

Account Representative I

Sales Development Rep

• Proactively makes outbound calls with assigned existing account base across multiple branch locations
• Works closely with decision makers to expand volume business
• Updates CRM to stay current on account follow-ups and active quoting opportunities
• Trains customers on Ecommerce capabilities

Sales Development Representative

Collections

Collections Specialist

People Operations

• Proactively consults with NAPA leadership to ensure short and long-term talent needs are fulfilled through effectively implementing talent acquisition, talent planning and employee retention efforts.
• Partner with Talent Acquisition team to review and monitor staffing needs, and ensure facilities remain staffed to meet priority business needs.
• Partners with HR Talent Planning COE and Managers to assess current workforce capabilities, identify current readiness and succession gaps, and provides targeted development experiences as needed.
• Requires ambitious standards in performance management, employee coaching, discipline documentation and other employment documentation from People teammates.
• Manages employee programs, including new hire onboarding and orientation, manager training, compliance training, skill and process-based learning and development, and offboarding.
• Leads and supports key employee focused events throughout the year such as performance reviews, leadership meetings, monthly meetings, engagement surveys, safety programs, and benefits enrollment.
• Conducts data collection, reporting and analysis across teammate lifecycle for informed decision-making such as employee retention reporting to identify turnover trends, root causes, and partnering with leaders to implement targeted engagement and development strategies.
• Maintains compliance with company, federal, state, and local regulations related to policies, employment, compensation, safety, workers compensation and security.
• Ensures the accurate processing of payroll for hourly and salaried staff (including payroll deductions, salary adjustments, timesheet reconciliation & time/attendance tracking).
• Ensures relevant administrative employee files are maintained. Including accurate and up-to-date employee data within the HRIS system.
• Reviews, tracks and documents compliance with required training, continuing education and work assessments.
• Represents the company in handling unemployment claims processing as needed.
• Supports benefits administration by conducting benefits orientation, responding to benefits questions, and communicating around the annual enrollment process.
• Implements excellent HR operations across all sites within designated area of responsibility.
• Maintains knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management and employment law.

Market People Partner

Customer Support

• Processing JDE vendor check & credit card invoices
• Reconciling invoices in the JDE P-card system to their charges against the credit card
• Research vendor payment issues
• Following up with vendors on invoice errors
• Working with vendors to resolve unvouchered PO quantities in the 2030 report
• Reviewing credit card statements
• Reviewing monthly vendors statements and resolving any outstanding invoices/credits

Store HUB Customer Service – Part Time

Ecommerce

• The eCommerce Requirements Analyst collects, clarifies, analyzes, and translates business requirements into documentation and functional requirements from which solutions are developed.
• Serves as liaison between business operations and information systems for requirements, design, development, testing, implementation, and application support.
• Collaborates with product managers and project sponsors to determine project scope and vision, and clearly identifying project stakeholders.
• Recommends improvements to strategy, application usage, or process applying knowledge of the business processes in various functional areas.
• Defines user stories and performs user acceptance testing to ensure solutions meet business needs.
• Supports the development of end-user documentation and training materials as required for new functionality and processes.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Acquires a working knowledge of existing technical processes, and applies this knowledge to assigned tasks and projects.
• Translates stakeholder requirements into functional requirements in a clear manner that is comprehensible to technical members of the project team.
• Manages and tracking the status of requirements throughout the project lifecycle; enforces and redefine as necessary.
• Creates process models, specifications, diagrams, and charts to provide direction to the development team.
• Leads ongoing reviews of business processes and develops optimization strategies.
• Remains up-to-date on the latest process and digital IT advancements to automate and modernize systems.
• Conducts meetings and presentations to share ideas and findings.
• Updates, implements and maintains procedures.
• Performs other duties as assigned.

eCommerce Requirements Analyst

Manager

• Solving customer problems through consultation, relationship building, and understanding customer needs
• Responsibility for sales and gross margin performance of your territory
• Manage relationships of around 150 customers
• Attend and participate in sales meetings, trade shows and training sessions
• Achieve sales budgets
• Foster and drive a culture of safety by putting safety first, ensuring that we all make it safe & make it home
• Safe driving behaviours

Customer Development Manager

Product Manager

• Leads the strategy and delivery of innovative products that support store associates and enhance customer experiences
• Drives value across key store touchpoints—including point of sale, delivery dispatch and route planning, and phone/order management
• Improves sales, efficiency, and satisfaction
• Aligns business, customer, and technology priorities
• Leads high-performing product teams, and fosters cross-functional collaboration
• Attracts and develops top talent
• Guides product strategy and execution
• Drives change and process improvement
• Delivers high-impact solutions that support one of the world’s largest automotive and industrial parts operations.

Senior Manager – Product Management, Store Experience

Human Resources

• serves as a strategic partner and consultant to leadership
• provides strategic business partnership and coaching to all levels of the organization
• serves as the first point of contact for people-related questions and concerns
• integrates and partners with HR COEs in Talent Acquisition, Learning & Development, and Compensation
• provides rigorous data analysis and reporting solutions based on business needs
• interprets and advises on human resources policies and procedures
• manages and facilitates performance management reviews and employee engagement surveys
• works with managers to identify training needs
• coaches supervisors and managers on how to address internal employee relations issues
• leads complex employee relation investigations
• may lead a team of Human Resources employees
• leads the strategy around employee experience and employee relations

HR Manager

• Serve as the operational owner and subject matter expert for key compliance programs, ensuring adherence to federal, state, and internal HR regulations.
• Administer and manage the company’s random and targeted drug and alcohol screening program, including eligibility list maintenance, vendor coordination, screening scheduling, results tracking, and adjudication in partnership with Compliance.
• Lead regular I-9 audit reporting and compliance efforts, partner with field HR to ensure corrective action where necessary, and provide overflow support for centralized I-9 processing.
• Manage labor law poster compliance, including coordination of updates and distribution in partnership with HRIS, Workday, and external vendors to ensure required federal, state, and local postings are maintained.
• Oversee monthly Motor Vehicle Record (MVR) reporting for safety-sensitive, non-regulated roles, partnering with field HR and vendors to ensure annual compliance.
• Lead HR compliance audits involving background checks, E-Verify, pay transparency, and regulatory documentation.
• Provide advanced troubleshooting and training to HR teams on HR systems, lifecycle processes, and compliance protocols.
• Provide overflow support for employee-facing Service Desk operations, including call and case management in ServiceNow and Tier 1 support through Five9, ensuring operational continuity during peak volumes or staffing constraints.
• Provide backup support for sensitive workforce actions, including involuntary separations, reduction-in-force initiatives, termination tracking, severance documentation, and structured offboarding activities, ensuring all required forms, audits, and compliance steps are completed accurately.
• Provide secondary support for mergers and acquisitions activities, including employee data integration, onboarding alignment, and workforce restructuring efforts, partnering with primary stakeholders to ensure accurate execution.

People Operations Partner

Learning and Development

• Lead enterprise performance management cycles, ensuring clear expectations, quality feedback, and consistent execution across all business units.
• Oversee the creation, accuracy, and effectiveness of Individual Development Plans to support growth and long-term capability-building.
• Deliver a disciplined succession planning process that identifies high-potential talent, accelerates readiness, and mitigates leadership risk in critical roles.
• Design and execute scalable leadership development programs that build capability at all levels and strengthen the pipeline for future leadership roles.
• Partner with senior leaders and HRBPs to calibrate talent, assess leadership capability, and implement targeted development strategies that support enterprise priorities.
• Analyze talent data in partnership with analytics teams to identify trends across performance, development planning, succession, and leadership programs.
• Present clear and concise KPI updates, insights, and talent outcomes to senior leadership, reinforcing accountability and enabling informed decision-making.
• Serve as a trusted advisor to senior leaders, offering structured insight and practical guidance on leadership readiness, team health, and development priorities.
• Manage vendor partnerships, budgets, and program logistics to ensure consistent, high-quality delivery of talent and leadership initiatives.
• Stay current on emerging practices in talent planning, leadership development, and talent analytics to ensure solutions remain modern, relevant, and effective.

Director, Talent Planning – Leadership Development

• Provides strategic business partnership, thought partnership, and coaching to all levels of the organization.
• Serves as the first point of contact for people-related questions and concerns ensuring outstanding customer focus by delivering value-added, best in class Human Resources support.
• Integrates and partners with HR COEs in Talent Acquisition, Learning & Development, and Compensation to implement solutions and help scale the business.
• Provides rigorous data analysis and reporting solutions based on business needs.
• Interprets and advises on human resources policies and procedures to ensure that employment laws, standards, or regulations to are followed and applied accordingly.
• Manages and facilitates performance management reviews and employee engagement surveys throughout the year.
• Works with managers to identify training needs, partners with centralized HR teams to leverage resources, and identifies opportunities to localize content and delivery.
• Coaches supervisors and managers on how to effectively address internal employee relations issues.
• Organizes and maintains compliance policies in preparation for investigations.
• Leads complex employee relation investigations including harassment and ethics complaints, and works with leaders to resolve issues.
• May lead a team of Human Resources employees.
• Performs other duties as assigned.
• Leads the strategy around employee experience and employee relations, including creating and implementing Human Resources standards, practices and policies.

Recruitment

• Research and resolve all recruiting, pre-employment, and onboarding system or process inquiries from internal talent acquisition teams, hiring managers, and applicants.
• Review, approve, and post all job requisitions within our applicant tracking system (ATS), which also includes role assignment and job board management.
• Provide administrative support to our internal talent acquisition teams to attract top talent, ranging from talent community engagement, campaign (text or email) administration, and support during hiring events.
• Identify position vacancies and support management teams to proactively advertise hiring needs.
• Consistently build and maintain strong relationships with the internal HR community and hiring managers.
• Coordinate with internal talent acquisition teams, hiring manager and applicants to schedule interviews.
• Coordinate post-offer to hire process, including:
• Creating offer letters
• Launching background checks and scheduling drug screens
• Adjudicating background checks and making hiring decisions
• Completing the hire
• Acting as the primary point of contact for the candidate throughout the recruiting and onboarding process
• Communicating status updates and progress to the talent acquisition team and hiring managers
• Maintain compliance with federal and state regulations concerning job postings, recruiting practices and pre-hire employment.
• Provide support to acquisition employees who need assistance with adjusting and completing onboarding tasks.
• Identify opportunities that enhance the candidate, recruiter, and hiring manager experience.
• Ability to execute special projects, as assigned.

Recruiting Coordinator

• Serve as the on-site leader to ensure 100% execution of all elements in the Market Transformation Playbook across assigned stores.
• Support assigned NAPA Region as a key field resource to enable transformation objectives and initiatives.
• Personally complete critical in-store tasks requiring specialized oversight, including documenting store conditions and readiness prior to project start.
• Oversee and coordinate third-party labor teams executing initiatives such as Inventory Upgrades and Store Implementation Projects, directing efforts outside existing NAPA functional leadership scope.
• Act as primary field liaison, conveying feedback from stores and market leadership to the Transformation Management Office (TMO) to inform continuous improvement of the Market Transformation Playbook.
• Provide supplemental on-site support for transformation markets outside the primary assigned region as necessary to maintain continuity of TMO presence.
• Collaborate with Regional Vice Presidents and Market Directors to lead iterative TMO initiatives ('go-backs') and sustain store-level transformation presence after initial project phases.
• Regularly partner with Market Directors (Stores & Sales) to review and report on performance metrics and transformation progress by store cohort.
• Monitor transformation progress closely, identifying initiatives that fall short of targets and communicating root causes to relevant stakeholders.
• Serve as the field conduit between focus stores and the Store Success Team (SST), escalating and facilitating resolution of store issues beyond transformation scope to prevent recurrence.
• Refrain from managing teams owned by other NAPA leadership functions (e.g., Real Estate) or engaging in work outside the Market Transformation Playbook or assigned stores.

Field Manager – Market Transformation

Solutions Engineer

• Design and lead enterprise-grade Microsoft Power Platform solutions using Power Apps, Power Automate, Dataverse, Power Pages, and Power BI.
• Partner with business and IT stakeholders to translate requirements into secure, scalable, and maintainable architectures.
• Define and enforce architecture standards, best practices, and design patterns across Power Platform solutions.
• Conduct solution and design reviews to ensure alignment with security, compliance, and governance requirements.
• Establish and support Application Lifecycle Management (ALM) practices, including solution versioning, environment strategy, and deployment pipelines.
• Collaborate with the Power Platform Center of Excellence (CoE) to promote governance, adoption, and platform maturity.
• Design and oversee integrations with Dynamics 365, Azure services, APIs, and third-party systems.
• Provide technical mentorship to development teams.
• Contribute hands-on development when needed, primarily for complex, high-risk, or foundational components.
• Define and guide AI-enabled Power Platform solutions leveraging Copilot, AI Builder, and Azure OpenAI, ensuring responsible use, governance, and scalability.

Account Representative I

Sales Development Representative

Collections Specialist

Market People Partner

Store HUB Customer Service – Part Time

eCommerce Requirements Analyst

Customer Development Manager

Senior Manager – Product Management, Store Experience

HR Manager

People Operations Partner

Director, Talent Planning – Leadership Development

HR Manager

Recruiting Coordinator

Field Manager – Market Transformation

Power Platform Enterprise Solution Architect