Supermicro

Administration

• Maintain the integrity and accuracy of the Equity Edge Online (EEO) and Merrill Lynch equity administration databases.
• Administer global equity transactions, including stock option and restricted stock unit (RSU) grants, cancellations, exercises, vesting, and releases, ensuring all transactions are processed accurately and on a timely basis.
• Manage the quarterly equity grant process, including coordination with cross-functional stakeholders to ensure timely and accurate execution.
• Prepare, distribute, and maintain electronic equity award agreements for all grants.
• Perform monthly, quarterly, and year-end equity reconciliations to ensure the completeness and accuracy of equity records.
• Prepare journal entries and supporting schedules related to stock-based compensation and other equity-related accounting activities.
• Assist with the preparation and filing of SEC Forms 3, 4, and 5 for Section 16 insiders.
• Support the preparation of equity-related disclosures for quarterly Forms 10-Q, the annual Form 10-K, and the proxy statement.
• Prepare and provide non-qualified stock option (NQ), incentive stock option (ISO), and RSU tax reports to the Payroll team.
• Generate standard and ad hoc reports from the Equity Edge Online database to support Finance, Tax, Human Resources, Legal, Payroll, and other business partners.
• Coordinate with the Company's transfer agent to ensure the timely settlement of equity transactions and initiate and reconcile DWAC (Deposit/Withdrawal at Custodian) transactions.
• Provide exceptional customer service and timely support to employees, executives, and other equity participants worldwide by responding to inquiries regarding equity awards and transactions.
• Partner effectively with Human Resources, Payroll, Legal, Finance, external vendors, brokers, and auditors on equity-related matters.
• Support internal and external audits by preparing documentation, responding to audit requests, and assisting with equity-related reviews and investigations.
• Identify opportunities to improve processes, strengthen internal controls, and enhance the efficiency of global equity administration.
• Perform other duties and special projects as assigned.

Senior Stock Plan Administrator – Contractor

Technician

• Test and calibration of Supermicro/OEM RMA products and final assemblies
• Follow drawings, written and verbal instructions to complete work assignments
• Determine job status (check shortage and close of work orders, etc.)
• Determine material status of jobs
• Reference all pertinent procedures, drawings, and specifications for the purposed changes
• Physically locate job materials within the assembly/test calibration area
• ECO upgrades
• Report any defective parts to RMA Repair Database
• Onsite customer support service as needed

System Repair and Test Technician

Sales

• responsible for successfully expanding Supermicro's customer base in targeted areas
• responsible for maintaining the quality, efficiency, and integrity of Supermicro's sales process through various means of marketing activities
• working with cross functional teams - including Engineering, Finance, Logistics, and Programs
• Approach customers in Government, Data centers/Cloud, Gaming, HPC
• Responsible for outbound cold calls and potential customers, e.g. System integrators, VARs, OEMs
• Qualify opportunities; create target lists for vertical markets
• Develop relationships, communicate product and market information
• Monitor inventory, negotiate prices, enter and monitor order start, facilitate credit issues and negotiate returns
• Develop supervisor customer service relationships with prospects
• Consistently achieve lead and quota
• Produce reports as necessary

Sales Manager, Federal

• Conduct thorough quality control inspections of computer and server components, sub-assemblies, and finished products in alignment with Supermicro's rigorous standards and specifications.
• Identify, document, and report non-conformities, defects, or deviations from quality standards, ensuring clear communication to relevant production and engineering teams.
• Perform root cause analysis for identified quality issues and collaborate with cross-functional teams to implement effective corrective and preventive actions (CAPA).
• Maintain accurate and detailed quality records, inspection logs, and test data, ensuring traceability and compliance with internal and external audit requirements.
• Adhere strictly to all company policies, procedures, and safety guidelines as outlined in the Employee Handbook and other applicable documentation.
• Actively participate in continuous improvement initiatives, contributing to the enhancement of quality processes, Standard Operating Procedures (SOPs), and overall product reliability.
• Collaborate effectively with production, engineering, and supply chain teams to ensure seamless quality integration throughout the product lifecycle.

QC Technician

Senior QC Technician

Mechanical Engineer

• Design, develop, and maintain backend services and microservices for large-scale data center management platforms.
• Build high-quality, scalable, and secure RESTful APIs, and integrate with third-party systems and services such as Redfish, IPMI, SNMP, and cloud APIs.
• Develop backend features using Go and/or Python, with strong attention to performance, reliability, scalability, and maintainability.
• Participate in system architecture and technical design, including service decomposition, data flow design, API design, and distributed system patterns.
• Collaborate with cross-functional teams, including Product Management, QA, and hardware/system teams, to translate business and system requirements into robust technical solutions.
• Develop and deploy services in containerized and cloud-native environments using technologies such as Docker, Kubernetes, and Infrastructure as Code (IaC).
• Apply knowledge of data center infrastructure, including servers, power, cooling, and monitoring systems, to improve backend workflows, automation, and system integration.
• Leverage AI-assisted development tools to accelerate prototyping, code generation, debugging, testing, and documentation, while ensuring code quality, security, and maintainability through sound engineering judgment.
• Write clean, well-documented, and testable code, and contribute to code reviews, troubleshooting, and continuous improvement of engineering practices.

Software Design Engineer

Manager

• On-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment.
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times.
• Ensure escalation situations are managed and corrected efficiently and professionally.
• Provide 2nd line support to resellers and distributors in all aspects of customer support.
• Develop deep understanding of in-house product knowledge.
• Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools.
• Enhance global portal service data base of information to align with our corrective action systems.
• Provide and contribute information such as fault triage and training materials.
• Run tests and simulations at our facility to assist with problem solving.
• Travel to the field to train and or resolve customer issues.
• Train new service engineers.
• Attend and complete all required training and certification exams.
• Learn to be proficient in service and repair of all systems (current, new, and updates).
• Work under Technical Account Manager's direction and take ownership of customer base.
• Able to work self-sufficient in the field, make good business judgments and decisions in relationship to efficiency and effectiveness while meeting daily service expectations.

Service Manager

Field Engineer

• On-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected efficiently and professionally
• Provide 2nd line support to resellers and distributors in all aspects of customer support
• Develop deep understanding of in-house product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools
• Enhance global portal service data base of information to align with our corrective action systems
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
• Work under Technical Account Manager's direction and take ownership of customer base
• Able to work self-sufficient in the field, make good business judgments and decisions in relationship to efficiency and effectiveness while meeting daily service expectations

Service Engineer

Application Engineer

• Planning, programming, testing and maintaining in-house software applications
• Create or extend functional website components based on business requirements
• Investigate data/application issues, troubleshoot issues, and communicating with company internal users are daily routines
• Developing we-based user interfaces, prototypes, and multi-system integration using Microsoft .NET technology
• Taking ownership of the quality and usability of the applications
• Ensure application development principles, standards, and best practices are followed for each project
• Providing technical leadership for product development direction
• Participate in strategic planning and development of the enterprise architecture
• Partnering with management teams to understand business requirements and translate them into high quality designs
• Fully understand business requirements from users in engineering department
• Research current technology trends to provide input on how they may influence overall enterprise architecture

Application Software Engineer

Full-stack Engineer

• Design, build, and maintain CI/CD pipelines for Supermicro BMC and OpenBMC-based platforms.
• Develop and integrate automated build, test, and validation frameworks to ensure firmware and web stability across Intel, AMD, Blade, and GPU system platforms.
• Implement and maintain DevOps infrastructure for BMC development, including LBMC and Yocto/OpenBMC builds, artifact management, and deployment workflows.
• Improve regression testing, system validation, and release quality through automation, monitoring, and continuous improvement practices.

Senior Software Engineer

Technical Product Manager

• Drive and manage in-house DLC solutions throughout the entire product lifecycle
• Collaborate with cross-functional teams
• Engage closely with customers and internal stakeholders
• Identify, prioritize, and address enterprise customer requirements
• Willingness to travel up to 30% based on business needs

Senior Technical Product Manager – Datacenter Liquid Cooling

Accountant

• Receive and verify invoices for accuracy, including matching invoices to purchase orders and receipts.
• Ensure that all invoices are coded correctly to the appropriate accounts and cost centers.
• Process invoices into the accounting system and ensure timely payments.
• Prepare and process payments to vendors, ensuring that payments are made in a timely manner.
• Communicate with vendors to resolve payment discrepancies and other issues related to invoices.
• Maintain up-to-date vendor contact information and payment terms in the system.
• Prepare and issue statements to vendors, ensuring all outstanding items are cleared.
• Help in reconciling vendor statements with company records.
• Ensure all invoices and payment documentation are properly filed and retained in accordance with company policies and legal requirements.
• Assist in the preparation of reports related to accounts payable, such as cash flow forecasts, payment ageing reports, and monthly financial reports.
• Provide support during audits by preparing and presenting requested documentation.
• Work closely with other departments such as procurement and all support Functions like HR, Marketing to ensure smooth operations.
• Communicate with internal stakeholders to resolve any discrepancies in billing, inventory, or expenses.
• Monthly Amortization of Expenses for all Prepaid expenses and preparation of Month end Accruals and recons.

Accounts Payable Accountant, Temporary

General

• Primarily work in a Datacenter environment at customer site.
• Provide on-premise field repair at customer facility
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Determines requirements and/or root cause of technical issues by working with customers in person.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Hands-on work on servers and computers/networking equipment.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Drive customer satisfaction through service excellence.
• Work with other engineers, account managers and developers.
• Provide and contribute information such as fault triage and training materials.
• Attend and complete all required training and certification exams.
• Learn to be proficient in service and repair of all systems (current, new, and updates).

Senior Service Technician

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under the Technical Account Manager's direction and take ownership of customer base
• Demonstrate the ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Product Manager

• Participate in defining and driving the product lifecycle of server and workstation systems, including requirements gathering, roadmap planning, development, launch, and sustaining.
• Assist in developing and executing product strategy and positioning, working closely with marketing, engineering, and business development to deliver competitive server solutions.
• Translate customer feedback, industry trends, and internal business needs into product requirements and feature definitions.
• Support customer engagements, including technical discussions, requirement collection, and solution presentations to various stakeholders.
• Collaborate with cross-functional and cross-geo teams to ensure project deliverables are met on schedule and within scope.
• Provide internal and external product training for sales, FAEs, and customers.
• Support issue escalation and resolution, coordinating with engineering and vendors to ensure customer satisfaction.
• Deliver 3rd-level product support as needed and contribute to continuous improvement of product quality.

Senior Stock Plan Administrator – Contractor

System Repair and Test Technician

Sales Manager, Federal

QC Technician

Senior QC Technician

Software Design Engineer

Service Manager

Service Engineer

Application Software Engineer

Senior Software Engineer

Senior Technical Product Manager – Datacenter Liquid Cooling

Accounts Payable Accountant, Temporary

Senior Service Technician

Service Engineer

System Product Manager