Supermicro

Hardware Engineer

• Develop, test, deliver, document, and maintain BMC firmware features and related components.
• Develop Linux applications and kernel drivers and perform debugging and troubleshooting for firmware-related issues.
• Support BMC firmware and software components during the planning, development, and validation phases of the program.
• Collaborate closely with research, design, validation, and other cross-functional teams.
• Work closely with vendors on product integration, debugging, and issue resolution based on specifications and customer requirements.
• Guiding and mentoring junior engineers, as needed.

Firmware Engineer

Sales

• Develop new accounts in the region assigned
• Approach customers in Government, Data centers/Cloud, Gaming, and HPC
• Responsible for outbound cold calls and potential customers (e.g. System Integrators, VARs, OEMs)
• Identify and develop new accounts, create target lists for vertical markets
• Initiate outbound calls direct and indirect to potential customers
• Successfully manage, overcome objections, and create superior customer service relationship
• Qualify opportunities; create target list for vertical market
• Develop relationship with strong communications regarding product and marketing information
• Monitor inventory, negotiate price, enter and monitor orders, facilitate credit issues and negotiate returns

Sales Director

Ecommerce

• Creating and maintaining high-quality product listings: This includes writing product descriptions, uploading clear images, and ensuring accurate product information.
• Monitoring website traffic and performance: Using analytics tools to track website traffic, conversion rates, and customer behavior.
• Generating reports and presenting data: Creating reports to visualize website performance and sales data to inform decision-making.
• Develop and maintain content for advertising campaigns and newsletters, adhering to established eMarketing plans.
• Conducting A/B testing to optimize ad copy, landing pages, and other marketing elements.

eCommerce Product Specialist

Support Engineer

• Act as the primary online contact for global customer inquiries via phone, email, chat, and portal.
• Promptly follow up on inbound technical leads (trials, samples) via virtual discovery calls to assess project needs and recommend tailored hardware solutions.
• Assist customers with pre- and post-sales troubleshooting, system configuration, and compatibility checks.
• Partner with sales, production, operations, and product management to resolve issues efficiently and escalate complex cases when necessary.
• Accurately log support activities while collecting customer feedback to drive product and engineering improvements.
• Maintain up-to-date knowledge of server hardware, storage, networking, AI/HPC, and data center technologies to deliver service excellence.
• Team up with digital marketing to drive product promotion through technical suggestions and feedback.

eStore Support Engineer

Administration

• Respond to inquiries such as order status, shipment schedules, account applications, co-op applications, product availability, and pricing
• Assist the sales team with data entry tasks as well as backup for other team members when needed
• Work cross-functionally with production, accounting, and RMA to keep track of assembly order schedules, and to expedite and pending repair orders
• Arrange sales meetings and prepare presentations
• Help process orders, expedite orders, assist on RMA's
• Assist product marketing information for email blasts or other marketing activities with the US office
• Generate sales and forecasting reports on a monthly and quarterly basis

Sales Support Administrator

Field Engineer

• Support Supermicro Global Service network and help build a world class service organization
• Work flexible hours including nights and weekends as required
• Provide technical solutions and support over phone and in person for hardware and software challenges
• Defuse challenging situations ensuring customer satisfaction
• Manage time effectively; prioritize and make good business judgments
• On-site and remote troubleshooting and resolving complex technical problems
• Produce meaningful reports and metrics

Senior Service Engineer

• Knowledge of rack elevations/cable mapping for the installation of customer solution projects.
• Assist and support the deployment of server, storage, and networking equipment.
• Perform physical installation, rack and stack, cabling, and networking of data center hardware.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
• Conduct quality checks and test system functionality post-installation.
• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Be willing to travel up to 50% of the time to customer installations or to troubleshoot customer issues at customers' data centers by air or ground transportation.

Senior Technical Support Associate

Director

• Drive business growth and system solution strategy for HPC, AI, and enterprise infrastructure
• Partner closely with account sales leaders to drive large scale opportunities
• Develop and deliver a clear strategy
• Collaborate with engineering and product teams
• Engage with key customers and ecosystem partners
• Leverage strong technical background to create technical product requirements
• Lead collaboration across business, product, and engineering teams
• Primary focus on Telco segment as presale, propose, and identify projects

Senior Director, Solution Management

Marketing

• Lead our Lead Management and Sales Pipeline Operations function.
• Optimize the end-to-end lead lifecycle — from capture and qualification to routing, nurturing, and conversion into a high-quality sales pipeline.
• Track key metrics including New Leads, MQL volume, Sales Registered Leads, Sales Engagement %, lead velocity, and conversion rates.
• Drive progress against registered leads from Marketing, increasing New Lead → Registered Lead conversion rate, Registered Lead → Customer conversion rate.
• Identify bottlenecks and implement solutions to improve pipeline health and sales engagement.
• Design, optimize, and manage MQL qualification criteria, scoring, and routing processes.
• Lead cross-functional programs with Sales teams to test and scale new lead initiatives.
• Drive continuous improvement of sales tools and processes, including one-click status updates, email templates, search functionality, reminders etc.
• Collaborate closely with Sales leadership to increase adoption and engagement with Marketing-qualified leads.
• Manage end-to-end lead processes for major events and campaigns, including capture, processing, MQL conversion, post-event follow-up, and performance reporting.

Senior Marketing Manager

Solutions Engineer

• Lead sales, FAE, and product team to design and engineer Storage solution proposals to influence and win enterprise customer
• Lead engineering, service and technical support organizations to resolve all customer issues ensuring operational excellence in post-sales system and technology deployments
• Design and define next-generation storage server system architecture and work with product managers to manage product development cycles and customer delivery
• Partner closely with sales and marketing teams to ensure product roadmap is competitive in the market
• Work closely with internal engineering team to ensure clients' expectations and requirements are incorporated in the new platform
• Ensure customer overall satisfaction, collaborate with internal engineering teams to resolve clients' issues or concerns in a timely manner
• Write technical white papers related to prototypes as well as final resulting products
• Work w/ marketing to publish products and white paper on tech magazines, etc. and promote the final storage system
• Must review SMCI stg system and create 3 new storage systems per quarter based on available market trends

Senior Solution Architect

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under Technical Account Manager direction and take ownership of customer base
• Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
• Determine requirements and/or root cause of technical issues by working with customers
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• The ability to produce meaningful reports and metrics is a plus
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed.
• Travel is required (up to 25%)

SDET

• Run official Linux certification test suites (e.g., Red Hat Enterprise Linux, Ubuntu certification) on server platforms.
• Assist in validating system images, drivers, kernel patches, and firmware (BIOS/UEFI/BMC) for hardware interoperability.
• Test server-level networking stacks, interface cards, and protocol compatibility (TCP/IP, DHCP, PXE boot).
• Review system and kernel logs to identify certification failures, and coordinate findings with hardware and BIOS engineering teams.
• Use and maintain automated test scripts to streamline OS deployment and certification testing pipelines.

Test Engineer – OS Certification

• Support senior engineers and management in coordinating projects for large enterprise customers
• Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
• Help manage customer communications and follow up on technical issues or project updates
• Assist in deploying and maintaining data center and server solutions using Intel, AMD, Nvidia and other architectures
• Learn to troubleshoot systems related to computing, storage, and networking environments
• Participate in testing, documentation, and reporting for ongoing and new projects
• Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
• Support training and pre-sales activities by preparing materials and learning product features
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Field Applications Engineer – Temp

Full-stack Engineer

• Design and optimize critical software modules, drivers, and APIs for high-performance forwarding and control planes.
• Define the software architecture integrating SONiC with Supermicro’s hardware platform infrastructure.
• Develop and maintain robust interfaces for telemetry, diagnostics, and system management.
• Lead optimization of system performance, power efficiency, and resource utilization.
• Provide technical leadership and mentorship to engineers across software, hardware, and QA teams.
• Drive cross-functional collaboration with product, hardware, and platform teams.
• Engage with the open-source SONiC community - contribute upstream, review patches, and align development.
• Evaluate and adopt emerging tools, technologies, and methodologies to accelerate development and testing cycles.

Senior Software Engineer – Switch Design

QA Engineer

• Monitor, review and control of key components quality/reliability
• Manage quality control procedure to improve product quality
• Support and coordinate with LAB and other engineering teams
• Investigate key components related quality concerns addressed by customers

Firmware Engineer

Sales Director

eCommerce Product Specialist

eStore Support Engineer

Sales Support Administrator

Senior Service Engineer

Senior Technical Support Associate

Senior Director, Solution Management

Senior Marketing Manager

Senior Solution Architect

Senior Service Engineer

Test Engineer – OS Certification

Field Applications Engineer – Temp

Senior Software Engineer – Switch Design

Senior Production Quality Engineer