Vice President

• Managing relationships and selling TD Asset Management strategies (ETFs, Mutual Funds, and SMAs)
• Lead and mentor territory Business Development Manager and Business Development Associate
• Draft and implement a comprehensive business plan
• Create a segmentation model to ensure excellent service standards
• Develop new business and increase share of wallet within the region
• Service, manage and grow existing relationships
• 20 meetings a week

Regional Vice President – Wholesaler

Business Intelligence Analyst

• Apply understanding of respective business knowledge and strategies to produce relevant and meaningful analysis and materials
• Develop analysis and proper visualization or presentation to illustrate business trends
• Produce insights and recommend business actions to support business strategy
• Collaborate with functional areas to provide analytics support

Business Insights Analyst – I

Backend Engineer

• Leverage deep technology expertise for own area to deliver necessary tools and processes
• Execute on Engineering strategy for automation of build, test, release
• Partner with Operations team for automated/self-serve releases
• Implement best practices for engineering and management
• Identify and manage stakeholder engagement and impacts
• Monitor and control costs within own work

Python Developer – Engineer

Engineer

• Leverage deep technology expertise to ensure all areas across the organization have the necessary tools and processes
• Execute on Engineering strategy related to tools and automation of activities
• Partner with Operations team for automated releases
• Work with partners across Technology to address relevant business needs
• Act as the expert or lead innovator for the programs and services
• Implement best practices for engineering and management
• Manage stakeholder engagement and assess engineering-related requirements
• Monitor and control costs
• Maintain knowledge of external developments and emerging solutions

Engineer II

Manager

• Lead a team of Account Managers to manage credit and operations
• Foster relationships with customers and internal partners
• Drive profitable business growth and improve customer experience
• Conduct assessments and make recommendations for credit structuring

Senior Manager, Commercial Services

Analyst

• Prepare credit reviews and approve draw requests
• Monitor and control the TDEF portfolio
• Structure competitive financing solutions
• Collaborate with various Sales Account Executives and Account Managers
• Assess complex credit risk

Senior Credit Analyst

Call Center Representative

• Assist in-bound callers with account inquiries
• Resolve customer issues and provide advice
• Consistently deliver outstanding customer service
• Participate in ongoing training and coaching

Bilingual Contact Center Representative – Canadian Banking, Credit Cards

Compliance

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Be knowledgeable of practices and procedures within own area of responsibility
• Protect the interests of the organization – identify and manage risks
• Conduct reporting and / or meaningful analysis at the functional or enterprise level
• Monitor service, productivity and assess efficiency levels within own function
• Familiarize with key stakeholders including the front office teams and the Compliance Advisory team
• Prepare summaries, communications, reports and presentations for management, regulators, and other stakeholders

Compliance Governance & Operations Manager

Operations

• Own Scorecard deliverables & operations, in addition to the strategy of how Scorecard metrics influence the right colleague behaviors
• Responsible for the delivery of initiatives that build Scorecard operations, Forecasting, Scheduling and streamlined performance reporting
• Build, implement, and manage capacity plans to ensure optimal staffing levels and efficient response times; closely working with AI2 and operational teams to build/use forecasting models to pre-plan capacity required to meet demand.
• Lead Operations goalsetting in partnership with production units, from oversight of model/data inputs to socialization and facilitating the interaction with Workforce Management Scheduling & Intraday Workforce Management teams
• Lead all business analysis and performance insights that provide insights on productivity, coaching opportunities, and actions we can take to improve performance
• Provide production executive support on Operations performance, creating clarity and providing insights and analysis on results
• Support rollouts, exceptions and make meaning of annual planning including FTE, Goals, Scorecard and Expense Budgets

Senior Manager, Operations Performance Ecosystem

Customer Support

• Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
• Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
• Collaborate with One TD partners to help all customers in a way that suits their needs best
• Support the frontline staff in resolving complaints as per customer problem resolution guidelines
• Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
• Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
• Administer complex daily branch administrative duties
• Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
• Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
• Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Manager, Customer Experience, Trainee

Financial Crime

• Assess and/or adjudicate and prioritize incoming alerts and investigation requests
• Provide analysis and data gathering support for cases
• Respond to reports of financial crime activities
• Review incoming incidents and filter investigations

AML Financial Crime Risk Investigative Analyst

• Conduct investigations of moderate complexity for both internal and external cases
• Recommend for demarket and/or freezing accounts
• Conduct adjudications of moderate complexity
• Provide QA/review and mentorship of a team
• Conduct investigative analysis by collecting, assessing, and collating case file information
• Conduct data analysis, manipulation, and interpretation looking for patterns and anomalies
• Assist with reviewing and investigating court orders (subpoenas) related to criminal actions
• Prepare and deliver AML, Sanctions/ABAC & Financial Crime and/or fraud detection/loss prevention training

AML Financial Crime Risk Investigator II – Special Investigations

Legal Assistant

• Preparation of various legal documents
• Handling communications with customers and stakeholders
• Prioritize and manage workflow for quality and efficiency
• Provide specialized business services in mortgage enforcement
• Act as an escalation point and knowledge resource
• Solve moderately complex problems
• Exercise judgment in handling account recoveries
• Maintain knowledge of practices and procedures

Law Clerk, Litigation

• Provide a high level of service and professionalism to internal clients
• Experience in an investment environment and understanding of basic accounting principles is preferred
• Daily trade settlements across various asset types
• Liaise between trading, broker/dealer, custody, fund accounting to facilitate investigation and resolution of settlement issues
• Support and back up across the Operations team

Wealth Operations Analyst I

• Conduct adjudications and analysis of general queue cases
• Prioritize incoming investigation requests
• Conduct research and apply methodologies for analyzing digital evidence
• Collaborate with internal partners for investigations