TELUS

Business Analyst

• Gather and analyze client requirements for the implementation of our integrated solution
• Document business and operational needs within the context of implementation and workflow automation
• Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
• Configure our software to suit the specifics of the client's needs or requirements
• Collaborate with solution architects, functional leads, and the development team to create and review new solutions
• Define testing scope and criteria and work closely with the quality assurance team during execution
• Build presentation decks and conduct solution demonstrations for clients
• Contribute to the creation or redesign of reports and communications that support processes and procedures
• Provide ongoing follow-up with stakeholders regarding implemented changes

Business Analyst, Pension & Benefits Implementation

Sales

• Drive significant revenue growth across TELUS Business's IoT portfolio within Enterprise and Public sectors in Ontario
• Lead the full sales cycle—prospecting, discovery, solution design, negotiation, and closure—positioning TELUS's differentiated IoT ecosystem as the strategic backbone of clients' digital transformation initiatives
• Design customized IoT strategies integrating connectivity, SaaS, and AI/analytics
• Lead technical workshops, map environments, quantify value, and translate architectures into compelling business cases
• Position AI and data as strategic differentiators for predictive maintenance, operational automation, and real-time analytics
• Serve as SME across TELUS's IoT portfolio (connectivity, telematics, connected worker SaaS, AI-integrated data)
• Communicate technical value to all buyer levels
• Build trusted advisor relationships at operational and executive levels

IoT Sales Specialist

• Own and support the development roadmap for the salesforce instance
• Organize and manage development sprints to deliver key features to advance the business
• Report on development progress/sprint outcomes to our business stakeholders
• Support requirements definition for more complex initiatives
• Support BAU case delivery
• Solve complex challenges with a team of passionate business owners, rolling up your sleeves to develop and execute creative solutions
• Define tangible product roadmap; actively own and be responsible for the product backlog and prioritize based on feedback and value
• Manage and prioritize a backlog of user stories
• Drive customer value and help reduce customer and sales rep effort
• Regularly refine and adjust your backlogs to reflect accurate scope, effort and priority as it becomes available from stakeholders
• Assist with QA and functional testing of requirements
• Aid in the preparation and delivery of platform demonstrations, and effectively handle technical questions from stakeholders

Senior Business Analyst – Technology Enablement for Channels

Customer Support

• Provide Tier 1 and 2 support for TELUS Health One
• Diagnose and resolve technical and service-related inquiries
• Collaborate with product teams for feedback
• Manage and prioritize assigned tasks
• Comply with confidentiality best practices
• Document and share lessons learned with the team

Business Analyst, Pension & Benefits Implementation

IoT Sales Specialist

Senior Business Analyst – Technology Enablement for Channels

Bilingual, Technical Customer Service Agent II