TELUS

Strategy

• Build and Own a Fibre Municipal Engagement Strategy - Develop and govern a unified, proactive approach to municipal and government relations across all Ontario TELUS fibre build markets
• Lead Fibre Growth Government Relations - Manage engagement across political, senior administrative, and operational levels of government in Eastern Canada
• Enable and Accelerate Eastern Build Pipeline - Lead municipal engagement for the Eastern Canada fibre build pipeline
• Manage Permitting and Regulatory Coordination - Oversee permit acquisition processes with municipal and utility stakeholders
• Coordinate with Build and GTM Teams - Serve as the key interlock between municipal engagement activities and the broader Fibre Community Enablement team
• Produce Intelligence and Executive Briefings - Maintain a regional stakeholder map of political decision-makers
• Support Ontario Subsidies and Entity Onboarding - Partner with the Fibre PMO team to support Ontario subsidies programs

Senior Strategy Manager – Fibre Municipal Engagement

Manager

• Join our team and what we'll accomplish together
• Own all Internet Acquisition 1:1 campaign strategy and execution within the East region including email, SMS, push notifications, and direct messaging channels
• Evolve and elevate National Internet personalization capabilities, developing sophisticated acquisition strategies
• Own the full quarterly initiative roadmap, serve as the central intake point for campaign concepts across the business
• Lead the development of strategic targeting that set the standard for 1:1 excellence across the Internet portfolio
• Drive innovation while ensuring flawless execution and measurable performance improvements
• Actively partner with cross-functional teams and your counterpart in the West to continuously elevate regional performance

Senior Market Manager – National Internet 1:1

Administrative Assistant

• Create exceptional client experiences
• Welcome clients professionally and pleasantly at reception
• Answer internal phone calls
• Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
• Work closely with the coordinator to ensure smooth operations and respect appointment times
• Deliver all files to medical staff for review and full medical assessment
• Communicate and collaborate with different internal departments to optimize processes and service delivery
• Prepare patient files according to established protocols based on the physician and nurses’ schedules
• Scan patient files into our DME system

Administrative Associate

• Build and mentor a high-performing engineering team across DevOps, data engineering, data quality, and QA disciplines
• Define the technical vision and platform architecture in partnership with the Sr Program Manager and stakeholders
• Own platform reliability and operations, ensuring Universal Inventory is always available, performant, and secure
• Lead the migration of data from legacy inventory systems into the new platform
• Establish data quality standards and governance frameworks
• Design and implement network device data models for downstream AI/ML and automation initiatives
• Collaborate across organizational boundaries with CIO and network operations
• Drive continuous improvement by building feedback loops and measuring platform performance and data quality metrics

Technology Strategy Manager – Universal Inventory, Network Automation

Product Manager

• Design and develop a product portfolio strategy to focus on product profitability and value chain improvements from a customer and team member journey
• Manage product roadmaps and collaborate with enabling teams for effective lifecycle management, including product introduction, optimization, and retirement
• Own the strategy and execution of business initiatives, working with stakeholders to identify opportunities that optimize processes and deliver exceptional customer experiences
• Foster strong work relationships with internal and external partners across TELUS, as well as external vendor partners
• Serve as the SME for our business security products
• Drive engagement and improve experience for current and new customers
• Communicate and influence effectively at all layers of the organization in support of driving quality decisions
• Prepare and deliver powerful presentations for all layers of the organization including executives
• Represent the team on cross-functional strategic programs requiring product influence and input
• Managing and executing product strategies by supporting projects that involve operational process development

Senior Product Manager – Secure Business

Content Marketing Manager

• Interpret and translate complex process documentation into user-friendly, engaging, multi-modal content (videos, e-learning modules, interactive tools, playbooks, infographics) that makes abstract concepts concrete and actionable
• Think creatively about how to deliver learning—exploring opportunities to embed learning in workflows (tooltips, in-app guidance), leverage AI-powered tools, and create interactive experiences that go beyond traditional documentation
• Deliver the right content at the right time when people need it—understanding user personas and use cases to ensure content is accessible and valuable when teams are actually trying to apply new processes
• Maintain a consistent 'Product Ops' brand voice and visual style across all training materials to ensure a professional and cohesive learner experience
• Partner with the Enablement Lead to prioritize content based on upcoming process rollouts and identified skill gaps, ensuring your content aligns with overall development strategies
• Measure content effectiveness through adoption metrics and user feedback, iterating on materials to ensure they're actually being used and valued by product teams

Product COP – Digital Content & Enablement Specialist

Operations

• Lead end-to-end process improvement initiatives across CTO, partnering with stakeholders to identify high-impact improvement opportunities and establish clear success metrics aligned to business outcomes
• Analyze current state processes to identify inefficiencies, bottlenecks, and improvement opportunities; conduct comprehensive process mapping and documentation to establish baseline metrics and performance indicators
• Complete root cause analysis using data-driven approaches to uncover underlying issues and inform improvement strategies
• Challenge existing workflows and assumptions to drive innovation and standardization, developing recommendations for process redesign and optimization aligned with organizational strategy
• Design future state processes that are streamlined, scalable, and measurable, ensuring solutions address stakeholder needs and drive improvements in cost, speed, quality, and customer experience
• Influence stakeholders across the organization, building consensus and driving adoption of process improvements and new ways of working
• Define and track KPIs to measure the success and impact of implemented improvements, communicating outcomes and learnings to stakeholders
• Mentor team members on Lean Six Sigma Black Belt methodologies and best practices, reviewing process flows and building improvement capability across the organization

Senior Strategy Manager, Process Improvement

• Work with cross-functional teams to materialize TELUS' Reconciliation Commitment and Indigenous Reconciliation Action Plan
• Support the impact of our reconciliation efforts through storytelling
• Lead the development and delivery of TELUS' annual Connectivity Report and website
• Support the national partnership with the Moose Hide Campaign
• Create project plans and apply project management methodology
• Build and maintain strong working relationships with Indigenous rightsholders
• Continually identify and champion new approaches for reconciliation

Senior Strategy Manager – Indigenous Reconciliation Action Plan Team

Communications

• Partner daily with Growth Strategy Leads to monitor portfolio performance, conduct weekly pulse checks, and perform deep-dives on underperforming portfolios.
• Generate customer-centric insights from existing customer data to transform and optimize 1:1 customer experiences.
• Build dynamic data dashboards in collaboration with Growth Strategy Leads to unlock on-demand campaign performance insights.
• Transform complex data findings into compelling, accessible, executive-level presentations for all organizational levels.
• Evaluate the effectiveness and accuracy of data sources and collection methodologies.

Senior Performance Analyst – 1:1 Communications Strategy, Growth

Consultant

• Greet members in a friendly and professional manner
• Answer member questions
• Monitor fitness space and ensure member safety
• Lead a fitness class (as required)

Fitness & Wellness Consultant

Solutions Engineer

• Connect customers with industry-leading technology solutions, such as AI, network connectivity and cybersecurity
• Drive end-to-end sales success, leading customer discovery and creating comprehensive technology roadmaps
• Develop relationships at all levels within customers' organizations and challenge client technical teams constructively
• Enable customers to prioritize initiatives and present a holistic view of how technology can integrate and enable customers' strategic initiatives
• Play a crucial role in pre-sales architecture and contribute to deal closure

Senior Customer Solutions Architect – Technical Sales

• Design and develop a centralized key performance indicator (KPI) dashboard, integrating data across multiple datasets and stakeholders to deliver clear, actionable insights for both VP and working-level audiences
• Partner with Finance Business Intelligence (BI), Sales Channel BI, and Marketing teams to align on data sources, definitions, and reporting standards across the organization
• Build and maintain automated data pipelines and visualizations that reduce manual effort and improve reporting efficiency across the team
• Conduct ad hoc analysis and reporting to support strategic business decisions, translating complex financial and operational data into clear, compelling narratives
• Apply advanced SQL, GCP BigQuery, and data federation techniques to blend and manage large, complex datasets from multiple sources
• Develop and optimize Tableau dashboards that bring data to life for a range of audiences, from technical teams to senior leadership
• Bring curiosity and a proactive mindset to the data, continuously exploring new insights, identifying previously undetected trends, and championing opportunities to integrate predictive analytics, machine learning, and AI capabilities to evolve the team's analytical maturity over time

Senior Market Intelligence Manager

Client Services Representative

• Lead Client Engagements as the main point of contact for pharmacy clients
• Optimize Kroll Utilization by implementing best practices
• Drive Service Excellence by delivering outstanding service to clients
• Provide Strategic Insights by gathering customer insights
• Innovate and Implement solutions enhancing pharmacy operations
• Empower Pharmacy Teams with advanced support
• Collaborate Cross-Functionally with internal teams to deliver results

Client Service Manager II – Pharmacy Solutions

• Manage the financial lifecycle of the D2C channel, including budgeting, forecasting, and P&L oversight
• Develop and execute strategic business plans to optimize channel performance and market positioning
• Conduct complex financial modeling and ROI analysis to evaluate new growth opportunities and incentives
• Collaborate with cross-functional leadership to align channel tactics with corporate financial goals
• Present monthly financial reviews and strategic outlooks to the leadership team
• Identify and mitigate financial risks while identifying levers for operational efficiency
• Lead high-priority strategic projects from inception through financial validation to full-scale execution

Business Consultant

Analytics Engineer

• Manage the day to day operations of all proactive campaigns including our refresh, validation and filtering process, ensuring our messages (SMS, RCS, e-mail or push notifications) are successful every day
• Push to enhance our digital mediums - how we engage our customers -> own the roadmap, delivery, and execution through close partnership with key stakeholders
• Lead the development and maintenance of data analytics dashboards for the Proactive Assurance
• Own our metrics! Churn, dispatch rates, customer engagement, customer interventions, proactive reach are just a few
• Data engineer pipelines to clean data and prepare for visualization
• Access telemetry data from our network elements and analyze the customer impact of those metrics.
• Partner with Data Science to development, validation, and deployment of AI/ML models for proactive support of customers experiencing network issues
• Use exceptional SQL skills to integrate data across many systems
• Create actionable insights and reports to support strategic decision-making