The Cigna Group

Medical Director

• Provides enterprise leadership for U.S. Employer Medical Customer Service organization
• Oversees the strategic direction, operational performance, and transformation agenda across all medical service lines
• Partners extensively with enterprise leaders to define and execute strategies that improve customer experience, enhance efficiency, optimize service delivery, and accelerate business performance
• Establishes multi-year operational strategies, leads complex transformation initiatives, drives adoption of emerging technologies and AI-enabled capabilities
• Champions talent development, organizational effectiveness, and change leadership while fostering a high-performance culture

Senior Director – US Employer Operations, Head of Medical Call Centers

Pharmacist

• Assisting patients in receiving needed medications to help manage rare and/or chronic diseases
• Accurately enter prescriptions into our system
• Interact directly with healthcare providers
• Juggle multiple tasks without sacrificing attention to detail

Pharmacy Technician – PACE

Customer Success Manager

• Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support.
• Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions.
• Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts.
• Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue.
• Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools.
• Mentor team members through coaching, feedback, and exposure to complex customer programs to support career development.
• Model excellent customer service, timely communication, professional business reviews, and consistent performance expectations.
• Use department tools and Salesforce to document account activity, manage projects, and support team visibility.
• Partner with internal departments to advocate for customer and team needs and improve tools, processes, and standards.
• Review timecards, monitor PTO, support performance management, and oversee special projects as assigned.

Senior Supervisor, Customer Success – Pharmacy Team

Strategy

• Lead, coach, and develop a team of product managers across multiple products or product lines
• Foster a culture of customer-centricity, innovation, accountability, and continuous improvement
• Establish clear goals, roles, and career development paths
• Drive excellence in product discovery, delivery, and outcomes-based decision making
• Define and communicate a clear product vision aligned with enterprise goals
• Own and evolve product roadmaps to maximize customer value and business impact
• Identify opportunities to leverage technology, data, and process improvements
• Drive adoption of AI, LLM-enabled capabilities, automation, and emerging development approaches
• Oversee the full product lifecycle from ideation through launch and optimization
• Guide teams in modern product management and agile development practices
• Promote use of AI-assisted development tools and rapid prototyping
• Partner with engineering and data teams to ensure AI solutions are secure and compliant
• Encourage experimentation while maintaining governance frameworks
• Build strong relationships with senior leaders and cross-functional partners
• Communicate product strategy, progress, risks, and outcomes clearly
• Align stakeholders on priorities and success metrics
• Translate complex concepts into executive-level insights
• Monitor industry trends and competitive landscape
• Incorporate customer insights and market research into product strategy
• Ensure products are differentiated and deliver maximum value

Product Strategy Director – Provider Claims

Financial Planning and Analysis

• Work with finance & accounting partners to help automate manual workflows
• Combine data across multiple, disparate systems to perform analysis and draw conclusions
• Collaborate with stakeholders to drive usage/adoption and promote results
• Document key processes and architecture of new solutions
• Use technologies to build automated reporting and dashboards

Financial Analyst

Clinical Advisor

• Provides counsel and advice to top management on significant Clinical Program Management matters
• Acts as a subject matter expert (SME) in relevant areas
• Leads, coaches, and develops team members
• Executes large strategic projects
• Identifies business improvement opportunities

Clinical Program Advisor

Client Services Representative

• Lead or co-lead implementation of new client accounts
• Responsible for end-to-end management of implementation project delivery
• Communicate status and risks to appropriate client and leadership
• Work directly with clients, consultants, and coalition partners
• Support team development and effectiveness

Client Account Support Advisor

Product Designer

• Drive the execution of employee experience activation efforts by translating feedback into clear, actionable plans that improve engagement outcomes
• Support targeted listening temperature checks, focus groups, and employee forums to capture real-time sentiment and insights
• Support development and distribution of manager tools, resources, and messaging that help them effectively respond to employee feedback and lead engagement efforts
• Partner with Sr. Design Leads, HRBPs, COEs, and business leaders to implement targeted engagement and recovery plans aligned to enterprise priorities
• Coordinate and deliver activation campaigns, ensuring timelines, communications, and deliverables are aligned across stakeholders
• Assist in developing clear and consistent communications that reinforce “what we heard” and “what we’re doing” to close feedback loops
• Track participation, feedback, and outcomes to support continuous improvement and informed decision-making
• Maintain strong organization of program activities, insights, and follow-up actions to ensure accountability and progress

Employee Experience Design Lead

Director

• Lead the strategy for admissions, payer work, billing, and collections
• Build clear standards, controls, and success measures that support clean revenue, payer rules, and steady execution
• Lead payer contract operations, payer updates, and audit response work while reducing risk and fixing root causes
• Coach and develop revenue cycle leaders, set clear goals, and build team habits that support growth and accountability
• Turn financial and operational data into clear insights, actions, and recommendations for clients and senior leaders
• Partner with clinical, finance, technology, compliance, and client teams to align revenue cycle work to business goals
• Sponsor process improvement, automation, and system changes that reduce manual work, improve cash flow, and make work easier for teams
• Track receivables, aging, cash flow, payer trends, and rule changes to guide priorities and support sound decisions

Director, Revenue Cycle Management

Manager

• Partner with CarePathRx’s health system partners on optimizing contracts for their home infusion pharmacy including: Developing payor priorities for securing contracts
• Reviewing payor contracts and related amendments and providing related recommendations
• Evaluating and analyzing proposed rates against benchmarks, including per diem and drug rates
• Partner guidance during health system implementation of their home infusion pharmacy for the health system partner and CarePathRx including: Aligning all processes to the overall implementation timelines, including payor credentialing application process
• Providing consultation, education and training on contract requirements to Intake and Billing/Collection teams, including information regarding payor reimbursement methodologies, rates and policies
• Working cross-functionally to ensure contract or amended rates and payor information is loaded accurately by the appropriate team for system optimization
• Ensure ongoing success of the home infusion pharmacy contract strategy through: Maintaining the knowledgebase particular to benchmark rates and managed care terms; leverage this data to inform health system partner strategies
• Managing payor contracts and amending reference materials to support all teams
• Liaison with internal and external teams when needed for resolution of payer processing issues around payer contract load issues
• Set the strategic direction for payer contract management, ensuring contracts are operationalized effectively to support accurate benefit verification, billing, and collections
• Oversee payer change management strategy, including prioritization, risk mitigation, and cross‑functional coordination for payer updates across the client base.
• Provide executive oversight for payer audits, ensuring timely, compliant, and effective responses while identifying systemic improvement opportunities.
• Define cadences for review of contracting pricing and support on best practices to move forward optimizing outcomes and results
• Serve as a trusted advisor to client executives and internal leadership, translating payer performance into strategic insights and recommendations
• Foster strong cross‑functional relationships to align operations and partner managed care teams for payer engagement strategies.

Payer Contracting Manager, Home Infusion

Chief of Staff

• Support the CTO in planning and running team activities such as meetings, all-hands, and offsite events
• Help create and improve career paths, performance reviews, and growth plans for engineers
• Work with managers to monitor team health, including engagement, retention, and development
• Build and improve onboarding plans for new hires
• Partner with Recruiting to support hiring efforts, including job design and interview processes
• Help plan hiring needs based on business goals and team priorities
• Track open roles, candidate pipelines, and hiring progress
• Keep track of key decisions and make sure action items are completed
• Lead special projects such as team changes, new processes, or organizational improvements
• Help document and share engineering standards and best practices
• Coordinate work across teams to remove blockers and improve collaboration

Chief of Staff – Virtual Care

Accounts Payable

• Validating, coding, processing, and entering invoices to proper budgets
• Comparing vendor invoices to system-generated purchase orders
• Processing validated invoices for payments through various methods
• Works with the Supply Chain department to correct discrepancies
• Processing purchase orders and payment requests in Peoplesoft
• Requesting new vendor setup in Peoplesoft
• Researching vendor inquiries regarding invoice payments
• Reviewing vendor statements for past due balances and outstanding credits
• Processing payments to external Home Health Nursing Agency claims
• Processing intercompany payments with other UPMC entities
• Independently resolving department inquiries with clients

Part-Time Accounts Payable Analyst

Data Scientist

• Drive Data Licensing revenue growth
• Generate and convert new data licensing opportunities
• Build and manage a high-value pipeline across direct customers and data marketplaces
• Consistently meet or exceed sales targets
• Bring an existing network and open doors quickly
• Leverage established relationships across the data licensing ecosystem
• Engage senior stakeholders at organizations that purchase, aggregate, or monetize data
• Structure and execute complex, non-standard deals
• Design flexible commercial models (e.g., licensing, revenue share, risk-sharing, hybrid arrangements)
• Navigate non-standard deal structures that align incentives across parties
• Drive deals forward in ambiguous or evolving situations
• Lead sophisticated contract negotiations
• Serve as the primary commercial owner of contract discussions, including NDAs, MSAs, SOWs, and data licensing agreements
• Interpret and negotiate key terms related to data rights, IP, privacy, resale, and downstream use
• Exercise strong judgment in distinguishing business versus legal decisions
• Act as a market expert and internal thought partner
• Deliver real-time insights on market dynamics, pricing models, and competitive positioning to leadership
• Shape product strategy and roadmap based on direct client and market feedback
• Partner closely with product, legal, and operations to evolve offerings
• Operate independently in a fast-moving environment
• Navigate ambiguity, shifting priorities, and emerging opportunities
• Maintain strong forecasting, pipeline discipline, and execution rigor

Data Licensing Sales Lead, Intelligence Solutions

• Lead an enterprise learning and capability organization of ~40 professionals, including 2 Directors, 5 Senior Managers, and a team of individual contributors
• Operate as a key member of the extended HR leadership team, partnering directly with HRLT and enterprise executives
• Own the strategy, design, and evolution of the enterprise learning and capability ecosystem
• Act as a transformational leader responsible for shifting the organization from traditional learning models to a modern, skills-based, continuously evolving capability engine
• Drive alignment across HR, Strategy, Technology, and Business leaders to embed capability-building into enterprise transformation and business outcomes

Managing Director, Enterprise Capability – Learning Transformation

DevOps Engineer

• Partner with development teams to embed security practices that enable safe, scalable, and high-quality product delivery
• Design and implement automated security solutions within CI/CD pipelines to strengthen application security posture
• Integrate and optimize application security testing tools (SAST, DAST, SCA, MAST) across multiple development environments
• Influence secure architecture decisions by contributing to the design and implementation of modern applications and platforms
• Lead security assessments, threat modeling, and vulnerability analysis to proactively identify and reduce risk
• Develop and enhance reusable security services, tooling, and automation frameworks that support enterprise-wide DevSecOps maturity
• Provide expert guidance to engineering teams on secure development practices and emerging security trends
• Strengthen collaboration across cross-functional teams to promote a culture of shared security ownership
• Ensure alignment with regulatory and compliance requirements (e.g., HIPAA, PCI-DSS, GDPR) where applicable
• Improve security operational efficiency, performance, and cost optimization across application environments